Used 2019 Mazda CX-5 Consumer Reviews
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Little things not covered in reviews
Cam, 04/18/2022
2019 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
5 of 5 people found this review helpful
I bought a 2019 Mazda CX-5 Touring trim with an extra package. Little things that I noticed. The homescreen has an anti-glare film on it. Be very careful what you use to clean it with. I would use a dry soft cloth or mildly dampened. That film will rub off and it will leave a splotch easily. The plastic crystal over the gearbox (where the gearshift is) is cheap plastic. If you fart in the car, it can scratch it. I'm trying to make a cover for it because to it will continue to mar. I can't find one commercially made for this. Mazda admitted to me that it scratches easily. It's over $500 to replace. The tires had a treadwear rating of 260. That's not great at all. I replaced them with Hankook Kinergy PT H737 with an 860 rating. My mechanic said he's seen great wear with these for the price. In a wintry climate, heated side view mirrors are great. It's not a creature comfort, but a safety feature. Having to go up to a Grand Touring trim to get them is expensive. I drove a beater car from 1989 and it had heated rear view mirrors. This isn't something new. I miss a CD player. When I was looking at cars, Suburu still had a CD player and Nissan was phasing it out in the 2019 model. For us that have lots of CDs, we miss the CD player. Mazda's warranties are lagging behind the competition. Mazda has to up its game. Mazda is trying to position itself against the luxury models at a better price. My feeling is if you want that luxury quality, you may have to look at the luxury brands. Generally, you get what you pay for. Even a used luxury brand is worth looking at if you want that luxury feel. When I buy a new car, I will closely at the competitors again.
My Cherry Bomb is the Bomb!
J Dean, 05/18/2019
2019 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
5 of 5 people found this review helpful
I purchased my 2016 Mazda cx5 new and have driven it both long and short trips as well as on daily drives to work and back. It is by far my favorite vehicle and I've had some wonderful rides, from muscle cars to sports cars and 4 other SUVs by American made companies to luxury vehicles. It's a really fun drive with sports and shift options, great sound system and I love the red color. My only regret was losing my cable station option with my touring vehicle but understand that option is available with others...and I can use Pandora or other musuc options so I haven't missed it much. I've not run into any technical or mechanical problems and Tyrone Mazda has been outstanding with regards to support. I love it!
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2019 Mazda CX-5 for sale near you
3 of 118 listings
- Grand Touring Reserve 4dr SUVMSRP: $24,5762 mi away
- Touring 4dr SUVMSRP: $16,60718 mi away
- Grand Touring 4dr SUVMSRP: $22,25021 mi away
See all 118 listings
I wan to love this car but I can’t
Chuck Smith, 12/06/2019
2019 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
16 of 21 people found this review helpful
This is my first Mazda after many Honda’s and a few Acura’s. The vehicle is very stylish and reasonably fun to drive. The acceleration and handling are above average for a vehicle of this type. It is a comfortable and quiet ride while returning 27 to 29 mph in mixed driving. Now for the bad. The infotainment system is horrific. Most times I start up the vehicle I can’t change the channel for a minute or two. Over the course of 10 months I have had about 30 instances of the following: “Unable to connect to SiriusXM radio”. You have to love paying for a service and then the car telling you that you can’t use it. I have had the system just completely reboot itself while driving and then lose presets several times. There are times when you click on a channel to listen to and it just picks another one on its own. The system is just incredibly buggy and should not be in a vehicle for sale. The other big drawback is the dealership experience. I leased my vehicle at a dealership just south of Boston (much better pricing and professionalism). My local dealer is horrific for service. I had a defect with the seat cover that took numerous visits and phone calls to finally get fixed. I asked them to look at the passenger seat that rattles intermittently, but that never happened. They upgraded the firmware in the dreaded infotainment system which did nothing to solve the problem. There was a recall on the vehicle but they said my vehicle was not affected. Six weeks later I got a recall notice from Mazda saying I was affected. At the end of this lease this vehicle is going back and Mazda will be in my rear view mirror.
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Great small SUV, Except for uncomfortable seats
Dennis, 08/12/2019
updated 02/12/2020
2019 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
16 of 21 people found this review helpful
I was looking for a small SUV, with enough power, well built, and a bit of luxury. The CX-5 Signature checked all my boxes for a loaded model. I did a lot of reading from reviews, and this vehicle is a stand out. Took it for a 10 minute test drive, and purchased it. I’m not impressed with its exterior style, it just seems bland to me (no haters please, just my opinion), but looks fine enough. Interior with Touring edition is very attractive. All was well until my first 1.5 hour drive. The seat was very uncomfortable for me and my 5’10”, 220 # body. The seat is narrow, and side bolsters are very stiff, pushing in on my thighs, and too short. I don’t mind a sporty seat, as I’ve had them in many cars, sport, luxury, and others. But after 30 minutes, I can’t wait to get out of this vehicles seat. Sure wish the seat was a little wider, or at least had adjustments for these unforgiving side bolsters. I’ve tried every adjustment, to no avail. I should have done more due diligence, and stayed with the car longer before committing, and this glaring issue would have presented itself, so I take the blame. I think it’s seats are much better designed for a smaller frame, like the Japanese craftsmen and women who build these? Not so much us larger Americans. With 800 miles on the odometer, I took the car in this morning to a shop that specializes in automotive seat modification and construction. They looked at it and said there was nothing they could do without compromising the integrity with air bags/sensors. The foam used is extremely dense and stiff in those bolsters, and the plastic sides come up too high. I’m faced with selling it or trading for another vehicle, which I’m OK to do and take some loss, but other makes now just don’t seem to stack up. The CRV Touring is a good option, better fuel economy and space, seats are more comfortable, but a glaring issue is no ventilated seats available, and in SWFL, that’s a must have with leather. So I’m going to try to do some leather conditioning, and maybe wear in the foam for a while before making a final call. As far as the vehicle is concerned, it’s has a nice ride, good power, beautiful interior, and loaded with safety features. The infotainment is lacking and not up to par with many, as others have mentioned, but I overlooked that. Fuel economy is not impressive, but it has a more powerful engine, so again, I overlooked that too. Transmission is only 6 speed, but it shifts very smooth and works well with the turbo engine. The clarity of the camera for backing, and it’s view is mediocre, and the parking lines in reverse stay strait. No curvature for better parking direction. That needs a fix in a vehicle of this caliper. Bottom line, wonderful, sporty handling SUV. A lot to like, but if you find yourself being a bit larger than average, spend some time with these seats first. If I knew now what I discovered after an hour in the seat, I’d have looked for something different. Update: I traded the car after 7000 miles.
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2019 Mazda CX-5 Grand Touring Reserve
Ron B, 04/16/2019
updated 04/21/2025
2019 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
11 of 14 people found this review helpful
Lately Infotainment System has been quirky and rebooted itself a few times. Folding mirrors stopped working. Mazda admitted manufacturing defect, but would not cover repairs. Best Buying Experience ever. I have purchased new cars for 50 years. Very helpful staff and no pressure. Good price and trade-in. Beautiful look and design. Great performance with Turbo and Premium gas. Handles well, interior is lu7xorious. Has Bells & Whistles I would never have purchased: Heads Up Display, heated steering wheel, ventilated and heated front seat, heat rear seats. Dual Memory for drivers. Well after a year some issues The Infotainment System is very slow to load. The SiriusXm had constant issues. Had to replace the entire System. Still does not work all of the time. Just hit 15,000 miles and no other issues. SiriusXm seems to work for now. Navigation had wrong information on my most recent Trip. Had just updated it as well. Rear Brakes had to be replaced after only 15,000 miles? Service Dept. would not see my car before the Warranty was over regarding Rear Cross Traffic Issues. (installed by them!)
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