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Used 2019 Mazda CX-5 Consumer Reviews

4.3 out of 5 stars
124 reviews

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Pros
Cons
4 out of 5 stars

Wonderful Car, Horrible Infonavigation Interface

Skeezix, 07/23/2019
updated 01/28/2021
2019 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
14 of 16 people found this review helpful

Really excellent car to drive, I get over 28mpg in mostly city driving, cruising on the freeway, in the mid 30s mpg. This is an improvement over earlier fuel efficiency, I use the radar-regulated cruise control whenever possible and watch the mpg meter, but nobody has noticed that much less complained about it. Very nice. The infotainment system remains a disgraceful mess, slow and cumbersome to boot up, confusing and confused itself, its need for reassurance and repetition sounds like one of the old parodies of slow, frustrating phone robots in the '90s. Apple CarPlay is much better. One repetitive annoyance is that the automatic rear lift gate frequently opens, unknown to me, because the controller in my pocket has apparently had its button pushed. Then the car stands wide open to the thieving world until I happen to notice it; sometimes this has apparently gone all night. I have not been able to find a way to disable that threat; there should certainly be one. The A pillars are too thick. Vehicles and pedestrians are often hidden behind them, a problem I do not recall on any previous car I've driven, and there have been many since 1962. Driving it remains very pleasant indeed, it's quiet, smooth and the engine has sufficient power for today's traffic. I switched my service from Gladstone Mazda, sweet touchy-feely till they got my money then rude and uncaring, to Herzog Meier Mazda in Beaverton, Oregon. Herzog Meier has been pleasant, personable and efficient. For the life of me, I'll never understand the terrible treatment at Gladstone Mazda. The CX-5 easily holds my mountain bikes with the rear seats folded down, with them up rear passengers compliment the comfort and ride, and passengers with experience in much more expensive SUVs remark how the Mazda surpasses their rides in many ways.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Surprise!

David T, 11/02/2019
2019 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
6 of 6 people found this review helpful

Never owned a Mazda before but was genuinely surprised with the CX-5! Compared to the other SUVs we test drove, the Mazda was quieter, smoothest riding and had the most features for the money! Really like the 2.5 L engine compared to the 1.5L turbo charged engines most other vehicles are using which seems to be punishment for the smaller engine. The Mazda has the look and feel of a European car with excellent handling. We did not expect this but glad we made the purchase. My only knock would be the lack of small storage spaces in the rear for little things.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Great Car / Poor Windshield

JR. Cameron, 06/06/2020
2019 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
6 of 6 people found this review helpful

There’s a lots of good things to say about this car but the problems with the windshield should not be taken lightly. If you want to be fixing rock chips or replacing windshields once every six months and that’s not an issue for you, there’s nothing bad to say about it and it’s loaded with power and features. I have 2019 and I’m on my THIRD windshield and have fixed 5 total rock chips to date. There is something wrong with either the strength of the glass OR the angle of the shield. I’ve owned 9 cars in my life over the past 35 years of driving and had 1 rock chip to fix out of all of that time.

Safety
2 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

A premium feeling, compact crossover.

Georgia Owner, 09/28/2019
2019 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
6 of 6 people found this review helpful

2019 Mazda CX-5 GT FWD W/premium package, a great driving Crossover. Very composed handling and a comfortable ride, the solid feel of the structure and body, the quiet and premium feeling interior, esp on the hwy, excellent gas mileage so far, averaging 29 in mixed driving, excellent headlights, great list of features and driving aids, it's a well made vehicle that has premium vibe inside and exterior. I do love the exterior design. I am happy with my purchase, good dealership experience too. I downsized from a very good quality midsize Crossover and was prepared for the CX-5 having a smaller size and interior space, it's only me plus one, so space is fine for us. It would be nice to have a panoramic sunroof, a bigger gas tank, locking glove box, and more or bigger storage cubbies. The CX-5 has very high reliability ratings from Consumer Reports and is a Top Safety pick + by the IIHS.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

My Cherry Bomb is the Bomb!

J Dean, 05/18/2019
2019 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
5 of 5 people found this review helpful

I purchased my 2016 Mazda cx5 new and have driven it both long and short trips as well as on daily drives to work and back. It is by far my favorite vehicle and I've had some wonderful rides, from muscle cars to sports cars and 4 other SUVs by American made companies to luxury vehicles. It's a really fun drive with sports and shift options, great sound system and I love the red color. My only regret was losing my cable station option with my touring vehicle but understand that option is available with others...and I can use Pandora or other musuc options so I haven't missed it much. I've not run into any technical or mechanical problems and Tyrone Mazda has been outstanding with regards to support. I love it!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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