Used 2019 Lexus ES 350 for Sale Near Me
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Consumer Reviews for the Lexus ES 350
Read recent reviews for the Lexus ES 350
Future Buyers beware!, 03/10/2019
2019 Lexus ES 350 Luxury 4dr Sedan (3.5L 6cyl 8A)
I was one of the first to buy the new 2019 Lexus ES 350 with the 10 speaker premium sound system. Like many others the ES 350 and other models always had a decent sound system so I concentrated on the rest of the car. During delivery I said the sound system does not sound right, it was very late at night so we went home with the car with the sales manager saying bring it back if you need … help and we'll make it right. That statement was so far off but I don't think they even knew or could fathom that Lexus would have such a crappy sounding no surround surround system that just has no fade capability at all! We already have a hybrid car so this would be used for comfortable trips etc... so it sat for a couple weeks in the garage unused due to bad weather so it took this long for me to be able to pull it out of the garage and really discover what a really crappy sound system this was. I tried everything and even took it to work and let everyone else play with the adjustments. It still sucked! I took it back to the dealer and started getting the same run around everyone else is and has been getting, they don't have a fix and all the remaining 2019 Lexus ES 350's on the lot sound as crappy so they say it must be normal. A TSB was submitted and they said they have heard this problem before. Since this was totally unacceptable to me paying this kink of money for a no surround surround system I contacted the customer satisfaction department and said I wanted Lexus to buy this car back. That went to Corporate where some moron could only say it is performing to specifications. I asked him to take the time, get in one and tell me he would be happy but he just kept reading off of his 3 X 5 card what he was probably only allowed to say, it is performing to specifications, what do you want me to do. I asked again for Lexus to buy back the car which took another 3 weeks to get what was required for the package. I submitted it immediately but it sat over two weeks due to XMas and New Years. Now from Headquarters I was told 4 to 6 weeks to get and answer. 6 weeks came by and nothing with many e-mails and voice mails from me starting at the 4 week period from the time they received the buy back package, I started getting next week maybe again and again. I has now been 9 weeks when I called in and said this has gone on long enough when I was told the case was closed. Never one bit of communication from Lexus, only someone who sits at a desk deciding that the $50k I spent on what I planned to have for a retirement car was a waste to me and the worst experience from a car purchase ever. I have had other Lexus models, my family has had several. All with great sounding audio systems . I traded in a 2016 IS 200T that I would kill to get back! Lexus has sacrificed one of their most popular models and so far stood behind this crappy system. Lexus customer satisfaction moto has been completely thrown out the window. My entire experience with this model has been horrible. I dislike it so much it sits in the garage unused and I have yet to get the official response in the mail of how Lexus refused to buy this back. I have had it since the 4th on November 2018, it only has 1600 miles. Yes I am that disgusted. The only satisfaction I get is knowing that I posted reviews on most major car review sites and see the numbers of people who read it and I'm sure didn't buy one. These were all probably first time Lexus buyers. The rest of us who have been Lexus loyal and counted on their quality and customer satisfaction policy have been severely cheated. I can only hope that more people read all existing reviews and not buy this model and deal with the frustration everyone else has had to deal with.
FAQ
What is a good price for a used 2019 Lexus ES 350?
- According to Edmunds.com's True Market Value calculations, the retail price of a used 2019 Lexus ES 350's most popular trim, in great condition with 48,000 miles on its odometer, is $30,111. Prices vary by trim, region and options included. Learn more
What safety features are included with the Lexus ES-350?
- The Lexus ES-350 comes with a suite of standard driver safety features, including plastic tabs that cover easily accessed LATCH anchors, and three top tethers in the rear deck. Additionally, the ES includes a 12-inch navigation and infotainment display, as well as deep integration with voice commands and Apple CarPlay. Learn more
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