Used 2019 Land Rover Range Rover Velar Consumer Reviews
2019 Velar 82,000 miles ENGINE FAILURE
I just got off the phone with LAND ROVER USA. My engine blew up on the highway about two weeks ago! I have done all the maintenance on this vehicle since it was new. They said, "At this time, we cannot assist you with any help on a new engine! Bedford Land Rover in NH said a new engine will cost 20k! I will never buy another Range Rover!! This is sickening to me!
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Breautiful Velar That's Where It Stops
Our Velar came with paint distortions which took the dealership 3 visits to finally get resolved. We were promised that the car had voice activated navigation however very soon after taking delivery it did not have voice activated navigation. The car is equipped but Land Rover has not provided the software to make it work. You have to type on a screen in order to hopefully find the address you're looking for. Finally after two months a new software release was installed which provided "Go Home", "Cancel", "Navigate to previous destination", that's it. The car is beautiful, it's strong, and with the 380hp engine it really moves. We are hoping to get voice activated navigation, we use that a lot. Overall the dealership was a total disappointment, hopefully other dealerships in the nation will be better for this high end car!!
- Performance
- Interior
- Comfort
- R-Dynamic SE 4dr SUVMSRP: $27,000In-stock online
- R-Dynamic SE 4dr SUVMSRP: $32,990In-stock online
- R-Dynamic SE 4dr SUVMSRP: $34,990In-stock online
Velar Voice Activated NAV
I leased the car in Nov 17....was told it had xm radio and that it would connect once we got it home to activate....it did not, and could not, we had to undo the entire transaction and take our trade back. Ordered new Velar with the options we wanted. We were told that voice activation for nav would be installed in a few weeks, then in a few more weeks then in a few months. It's been 2 yrs and we still don't have this very important feature. We have scheduled several appts with the store both routine and non routine issues. It's always terrible scheduling and trying to get a loaner. They always tell us it will be few hours then keep the car for another day or two. This note from one of the appts from the salesman, "An Appointment here at dealership to re install in control and help with connectivity issues. System reset email with vin has been sent to land rover and we should have that response by Monday." We had 3 of these appts. My time is extremely valuable. Finally last month after receiving an email from an executive at LandRover I responded. I was able to get the car in and get a loaner within 2 days. They said they could fix it. They gave me the car back the next day and told me that the new software was installed and that if my wife would follow the instructions to "teach the car her voice she would be able to use the "in control" Landrover voice activated NAV....She did everything and it still does not work. I wrote to the VP at corporate to share this yesterday....still no response. They are either unable to communicate, idiots, or liars. I dont know for sure yet. I have always bought Mercedes and BMW, but this time, because my wife loved the look and lines on the Velar I went forward...my wife and I hate the service and the seemingly endless inability to give us what we want and paid for in a timely manner. The last time my wife traded phone calls with Richard who promised to call her back with the GPS voice activation software status and simply never did. The car is beautiful ...we tell everyone that its like a gorgeous, incredibly well built model, with absolutely no brains.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Beautiful looking truck but not worth the headache
We have owned our 2019 Velar for a year-and-a-half only has about 15,000 miles. It's been in the shop seven or eight times. For updates a failed water pump at 2,000 miles at 15,000 miles a failed Hub and bearing in the front and Numerous issues with updates I had always heard Range Rovers were beautiful but a disaster to own wow did we learn our lesson . I will never own another one of these products again.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Great Vehicle That Is Step Forward
I have owned numerous new Range Rovers over the years including all the body models they make. Most recently was a 2015 Range Rover Sport SuperCharged. The modern look of the Velar appears to have made the other RR's look dated. I selected the 380 R Dynamic HSE. Loaded it up like the First Edition - minus the First Edition Wheel since I like the Gray 21 inch wheel more (it shows allot less brake dust in the matte finish). Performance is good - -and I would have said great - - if not for just having the RR S SC. Other than that extra oomph of the RR Sport's performance I would say I prefer the Velar in all other ways - - from sound system, electronic interface to the lower access height (previous RR has deployable step but the Velar is still a more convenient access height). For the technology blunt buyer there will be a learning curve. Also, having the current MB S class I would actually say I prefer the RR approach on the technology interface - - more intuitive in many ways - - - additionally the customization of the screens and your personalize home screen is nice. And of course, the humorous graphics are funny (when was the last you saw a iconic British Phone Booth used in a car's graphics). Lighting at night is great, I was a bit fearful that high noon sun would minimize some of the screens but that has not been the case. I was not impacted by the defroster recall although it seems like a simple software change (4 zone climate control might not be included in recall). Now on to what is often the biggest concern of a LR or RR buyer - - - reliability - - well other than one recall over the years and one dead accessory battery I have NEVER had an issue with any of my RRs. However there are some things I always mandate - - low miles - - I mean LOW LOW LOW miles (if the vehicle has more than 20 miles) I won't take it. I fear so many vehicles are abused in their first 100 to 200 miles on a dealer lot - so what should be a break-in period is really a 'ya broke it period'. And of course, a demo is off the list because there is no luxury in a vehicle that had a hundred unknown butts all over its seats. Also - - read a bit of the owners manual - - - many people can read countless gossip tweets and boring self absorbed Facebook postings but something you trust with your life, you don't read. I would strongly recommend the vehicle to a person who understands exactly what they are looking to purchase.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value