2014 Kia Cadenza: 7,500-Mile Service
June 11, 2014
A digital wrench and ominous countdown clock displayed on startup meant that our 2014 Kia Cadenza was due for its first service. At 7,500 miles, the Cadenza receives standard low-mileage maintenance items like an oil change and tire rotation. It was time for service, but we had more pressing reasons for a dealer visit.
We've had several problems with the Kia. First, the fuel tank neck was not securely attached to the car's body, which in addition to being a fairly significant mechanical problem, consistently triggered fuel pumps to shut off early. Also, a member of our video team reported that the Cadenza entered its limp mode as he drove around town. The problem was solved using the tried and true "turning it off and on again" method, but it needed to be addressed. I grabbed the keys for the weekend and brought it to Kia of Cerritos.
I met with my service advisor, Nick, at 2:45 p.m. and explained what I needed. He appeared baffled at the lack of bolts securing the fuel tank neck and concluded it might have been an oversight at the assembly plant. He would also check for error codes relating to the car's limp mode activating. He promised to call back before 5:30, and I was on my way.
At 4:30, Nick contacted me with updates. Service was done but, disappointingly, there were no error codes to explain the Cadenza's earlier limp-mode failure. I was told the techs attempted to recreate the problem to no avail. If the problem manifested itself again, we were to take it to the nearest dealer immediately to diagnose the problem. Four big bolts now rendered the fuel tank neck immobile. The bolts aren't pretty, but they are correct.
Our sedan was only out of service for a few hours while most of our needs were met. The service was free thanks to Kia's complimentary three-year/37,500-mile maintenance plan for the Cadenza.
Cameron Rogers, Vehicle Testing Assistant