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2021 Grand Cherokee Reviews & Specs

Consumer Reviews for the Jeep Grand Cherokee

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Overall Consumer Rating
3.7 71 Reviews
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Not-So-Grand Cherokee

Frustrated Jeep Owner, 05/16/2021
2021 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
I purchased a 2021 Grand Cherokee Limited in Oct. '20 to replace my wife's 100k+ Outback because I wanted to have a reliable car. Big mistake. Upon delivery it had a transmission fluid leak the dealer repaired under warranty. At just under 13,000 miles the fuel gauge went out. It's been at the dealership for 11 days and I have no idea when it will be repaired. They had to remove the … gas tank to get to the sending unit. That required dropping the drive shaft. When the did that they learned that when the vehicle was made bolts holding the driveshaft were over-tightened and stripped the threads. The sending unit and bolt assembly were not in stock. Upon arrival and installation they learned that the mother board that controls the dash was also fried. Had to wait for parts again. Once that arrived and it was put together they learned some other part of the gas gauge system was also bad. That part is back ordered for about a month. They had me come pick up the car and drop off the loaner and said to drive it without a gas gauge. While driving home I noticed a strong vibration I could feel in the steering wheel and could hear that wasn't there before. I turned around and returned it and picked up the loaner again. I have no idea when it will be fixed and at this point I have very little confidence in this vehicle or the dealership. I regret buying it and wished I'd kept our 2014 Subaru Outback which ran flawlessly for over 100,000 miles. Update: I got one of those standard surveys from the dealership asking if I was completely satisfied with the service. I responded that I absolutely was not and the reason why. I was contacted by the Service Manager two hours later who provided a lot more information. Turns out when they tried to disconnect the driveshaft from the differential a bolt broke off in the differential and it couldn't be removed. That had to order a new differential which will take about a week to get shipped and installed. He apologized for the poor communication and seemed very sincere in wanting to make it right. We will see. It has now been just over a year and 25,000 miles since we accepted delivery of the Grand Cherokee. I'm happy to report that the back-ordered part finally arrived and the fuel gauge was repaired in July. There have been no problems since them and the Grand Cherokee is no longer the Not-So-Grand Cherokee. I've driven out of state several times and it's a great road car and averages about 24 mph which is good for a vehicle its size. Hopefully its problems are behind it and will provide several years of good service. It's now been over 2 years and almost 50,000 miles. There have been no more gremlins. It has been reliable and I'm pleased with the car. Three years and 68,000 miles. Had a repeat of the transmission fluid leak which was repaired under the extended warranty. Otherwise, it's been a reliable vehicle. Just turned 80,000 and still running good. Only complaint beyond the initial problems is for a car its size the back seat legroom is short. I need to put the seat all the way back and it's pretty tight. Minor problem for me since I don't sit in the back seat!
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