January 28, 2008
Last week our Infiniti G35s had a general maintenance scheduled with Infiniti of Santa Monica. All the basics were covered: Oil change, in-cabin micro filter, brake inspection, etc. The cabin filter is part of the recommended 15,000 mile service and it's expensive-- $55. The total cost for the maintenance was $139.22. Edmunds Maintenance Calculator estimated the service at $127.52, so not bad considering our Santa Monica location and taxes.
We also brought in our spare remote key that was no longer functioning. There is a TSB out for non-functioning keys and it was fixed promptly at no cost to us.
When we checked in we were also made aware of a clutch slave-cylinder recall. If you've been following the blogs, you're aware that we're none-too-fond of the clutch in our G35. Unfortunately, we would have to wait to see if this would be the cure for our sore calves and necks. The part wouldn't be available until early the next week.
When the part finally arrived we dropped the car off as soon as possible. It's not the easiest job-- the entire transmission had to be removed-- but we brought it in early enough that they could get it back to us same-day. That was the plan at least.
In the early afternoon our service advisor George called with some bad news, the part was broken during transit and they had to overnight a new one. Thankfully these guys aren't doctors. I can see them standing over the open chest of a transplant patient only to find that the red HAZMAT cooler no longer contained an intact human heart, but a chunky red Slurpee. "Sorry ma'am," they'd say, "we'll have to keep your husband overnight. The part was broken and we'll need to overnight a new one."
Joking aside, let's take a minute and recall the transmission service on our Honda Fit Sport. You remember. It was the one where they never called us, lied about the problems they were experiencing, and shipped parts from Siberia via Pony Express.
Problems happen, it's how they're handled that makes or breaks an experience. Infiniti of Santa Monica did it right by contacting us early with truthful, thorough information. Although checking to see if a part is in working order before disassembly still seems like a better idea to me.
Our G was ready at 2 the next day. It was clean, vacuumed, and the paperwork was ready when I was.
How's the clutch? We'll, don't tell Scott Oldham (he'll hog it if he finds out), but it's good. Not once did I wish I were in an automatic.
Mike Magrath, Vehicle Testing Assistant @ 15,691 miles.
October 23, 2007
Recently, as you may have read, our long-term Infiniti G35 Sport experienced a flat. Editor Oldham dutifully swapped it out for the skinny little spare donut and ordered up a new tire. Several days later, I was given the G35 for the weekend so I could go get the new tire, which was due to arrive at our local tire shop Saturday morning.
I went in on Saturday and left the car. Returning an hour later, I noticed that there was no new tire. I was then informed by the salesman that the company had accidentally sent a run-flat. The correct tire would be available Monday morning. He apologized and since I had some freeway driving to do (the donut's not rated past 50 mph), gave me a temporary full-size tire for the weekend. While that was being worked on, he checked his order, and the company once again was about to send him a run-flat, so again, he had to correct them.
Monday morning, I returned to the shop and they swapped out the replacement for the correct tire. Total bill: $276.83. For ONE tire, labor waived. Ouch!
Doug Lloyd, Senior Copy Editor, @ 11,059 miles
October 15, 2007
This weekend I learned two very important things about our 2007 Infiniti G35 Sport. First I learned that the sedan's low tire pressure warning system works as advertised. And then I learned that the G35 does not have a full size spare.
Gratefully, that spare proved very easy to access, as did the car's jack, lug wrench and other assorted necessities for the wheel and tire swap.I also feel lucky that I was able to do the job in my driveway and not by the side of the road. This is not because the Infiniti has run-flats and I was able to drive home. Instead it was luck, pure luck. The low pressure light came on just as I was arriving home from a 150 mile round trip.
The car's driver's side rear tire had picked up a screw and needs replacing. It's a Bridgestone Potenza RE 050A sized 245/45R18 96W. But replacing it is proving difficult. The Firestone store we tried on Sunday didn't have one and this morning the guys at Stokes Tire in Santa Monica (our home town) told us it needs to be ordered from out of state. It'll be here Thursday.
Until then the G is parked. We'll let you know how much the new shoe cost us later in the week.
Scott Oldham, Edmunds.com Editor-in-Chief @ 10,937 miles
August 15, 2007
Last week I took our 2007 Infiniti G35 Sport to a dealership for its 7,500-mile service. I had made an appointment and, having sat down with the service advisor writing up the order, nearly did a Letterman-style spit-take when she gave me a $204.95 estimate. The shortened story is that no, we didn't pay that. Ultimately, the price was $54.17. But the potentially scary thing I discovered was something Infiniti calls "Premium Maintenance."
If you've taken vehicles to a dealership for service before, you know that a dealership will often quote you for service that goes beyond what the owner's manual maintenance schedule actually calls for. You can always spot these attempts for extra work because they're typically presented as a dealership's service schedule and not the automaker's actual recommendation in the owner's manual. This is where the $204.95 estimate came from.
But if you look at an Infiniti maintenance booklet, you'll see a schedule called Premium Maintenance. It says this service is "...an Infiniti-recommended option that is suitable for all driving habits and local conditions." "With Premium Maintenance, more maintenance items are regularly checked or replaced than with either Schedule 1 or Schedule 2."
May 14, 2007
Creeeeeaaak, Creeeeeaaak! That's the sound the G35's clutch pedal makes each time you ease it out. As one editor plainly put it - Not good dude!
No good to say the least - so we took it to Cerritos Infiniti in Cerritos, California to see if we could get just a little satisfaction. We also had a busted cruise control (it turned on but would not engage). The car's mileage was around 4,500 so we figured we'd be early for a 5,000 mile service.
A quick check of the G35's maint. schedule revealed that we were, in fact, already late for the car's first service which Infiniti says should have been at 3,750 - seems kind of soon to us. And were not talking about a dealer recommended schedule either.
The service cost us $43 (BMW's is free btw), the cruise was repaired under warranty (brake pedal defeat switch not plugged in) and the clutch, well, funny story about that.
"There's nothing we can do" said the service advisior and the technician who worked on the car. The tech did grease the pedal spring with silicone grease and the problem was about 80% fixed - the noise was all but gone...., for about a day. But man was the G a blast to drive without that funky clutch sound. LIke All Summer in a Day, the G35's moment in the sun was short lived but packed with fun.
The next day the creaking and squeaking was so loud it sounded like an old fishing wharf the Scooby kids might have stumbled upon. We're going to try another dealership just for the heck of it but it's gonna take a lot more than a few Scooby snacks to quell this din.
Brian Moody, Road Test Editor @ 4,533 miles