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Used 2019 Honda Pilot Consumer Reviews

3.6 out of 5 stars
153 reviews

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Pros
Cons
5 out of 5 stars

Still happy

Mrs. Lloyd, 12/02/2018
updated 06/06/2022
2019 Honda Pilot Touring 4dr SUV AWD w/Rear Captain's Chairs (3.5L 6cyl 9A)
18 of 21 people found this review helpful

I’ve had my 19 pilot for 2 years with almost 30,000 miles on it and it’s still running great. No issues whatsoever.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

GREAT OUT OF THE GATE... THEN DISASTER!

Pete, 11/22/2018
updated 12/02/2019
2019 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
45 of 55 people found this review helpful

I've been all over the map with vehicles (owned 90+). I have even spent over $90K on them in the past. However, I find the cheaper, mid level Japanese SUV's are the ticket. They are reliable and have the best resale. Paying more for a vehicle doesn't get you better quality, it just raises expectation levels that always end up in disappointment. I found the Pilot does everything a $40k vehicle should. Its smooth, quiet (for the most part) and relaxing to drive. My purchase deal fell apart on a 2019 Subaru Outback 3.6R, so I went across the street and drove the refreshed 2019 Pilot. I've had it for a while now and found only a couple of things that are disappointing: 1.) There is a bit of road noise on uneven pavement that transmits into the cabin. However, I am having Dynamat sound deadening installed in the doors and floor and that should help. Also changed tires to Michelin Defender LTX M/S and that improved noise/ride. 2.) Quality of Honda exterior plastics has gone downhill. They are easily scratched. My B and C pillars already have scratches on them and the black lower plastic body trim looks cheap. 3.) Window glass is of poor quality. My tint guy showed me little glass pimples he had to try and scrape off the front windows before he could apply the tint. It's obvious Honda is cost cutting more than ever now. 4.) Donut spare in a full size spare location? Even the owners manual says "if equipped with space saver tire"... I am swapping it out for a full size spare tire. In conclusion, I would say I am surprised how much I am enjoying this vehicle. I had a 2018 Land-Crusier earlier this year and that ended up in a Lemon Law suit that I won. Like I said, I am all over the map w/vehicles. The Honda Pilot (as with most Hondas) is a bit of a no-brainer purchase. I am glad to see they still are enjoyable to drive but only slightly disappointed in some of the material quality. However, that seems to be the case worldwide. I would definitely recommend this vehicle and purchase again. UPDATE: TRANNY LEAK FROM TRANSFER CASE. ENTIRE TRANSMISSION REPLACED @ 1,800K MILES. WENT INTO MEDIATION WITH HONDA FOR "BUY BACK". HONDA REFUSED AND DEALER BEGAN REPAIRS W/O MY APPROVAL. IT ALL WAS ALL VERY GREASEBALL ON HONDA CORPORATE & THE DEALER. NOW HAVE VEHICLE BACK. TRANSMISSION IS NOT AS SMOOTH PLUS CREAKING SOUND COMING FROM UNDERNEATH VEHICLE. RE-HIRED ATTORNEY AND CURRENTLY SEEKING OFFICIAL LEMON LAW CLAIM. CAR RENTAL AGENT SAID THEY HAVE BEEN GETTING A LOT OF PEOPLE FROM HONDA THESE DAYS.... WHAT DOES THAT TELL YOU? WILL BE GOING BACK TO SUBARU. Update #2: Won lemon law suit against Honda, but vehicle totaled in head-on collision a few days prior. Walked away w/only a brusied pinkie finger from the air bag deployment. Ended up buying a Honda Ridgeline because I felt Pilot really saved my bacon in accident. Ridgeline is much more fun to drive and got it w/o the over sensitive Honda Sensing accident avoidance system. Handles better than the Pilot hands down.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Pilot Elite is a truly Elite-better than MDX!!

Ed H., 09/05/2018
2019 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
33 of 40 people found this review helpful

If you go Elite you are getting your Money’s worth Especially when you compare it to the top levels of the MDX, trust me, I test drove both MDX and Pilot Elite, bought the Pilot Elite. In reality, it’s only the difference of about $6-7k (pilots being cheaper) and Pilot Elite comes with more bells & whistles... ex. Panoramic Moonroof, Blu-Ray (vs. DVD in MDX!) and HDMI in Pilote Elite(vs. old school video component-mono, video, audio inputs in MDX—one word- Ridiculous!) ... as far as everything else it’s all the same features with a he exception of a lil extra plush seats in the MDX and the Acura tags and your paying more for in reality less! No thanks. I love this vehicle... I got it 3 weeks ago for my wife and we already took the family in a road trip, kids loved it, we loved it! Led lights, wireless phone charging, usbs everywhere( test drove Audi Q7 which lacked USB’s big time not to mention no rear entertainment and more $$) ventilated Sears, captain chairs, panoramic roof, power folding mirrors, the list goes on.... This Pilot is Supreme!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

The Honda Pilot is a JERK!

Ellie Dodge, 06/20/2019
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
20 of 24 people found this review helpful

I've owned my 2019 Pilot since Aug. 30, 2018. I read a lot of reviews on it and worried about the 9-speed transmission, but Honda supposedly refreshed it. I also chose the 2019 because it brought the knob back to the infotainment system. Well, both have given me issues. My infotainment system, like so many others, permanently froze up on me and had to be replaced. Now, some seven months after owning the car, my transmission has been intermittently "jerking" in the 30 mph range. Honda won't fix it and won't even admit there's a problem. Transmission problems are serious. I would avoid the Pilot until they replace the 9-speed completely.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Infotainment dangerous

Kim, 08/20/2019
2019 Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A)
16 of 19 people found this review helpful

The infotainment system has a known glitch the dealerships still can’t fix. There is a class action lawsuit as this is distracting when driving. Even worse, the speedometer cuts out to black when driving after the infotainment cuts off.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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