Used 2019 Honda Pilot Consumer Reviews
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Great Car
Rob B, 07/30/2019
updated 08/17/2023
2019 Honda Pilot Touring 4dr SUV AWD (3.5L 6cyl 9A)
9 of 9 people found this review helpful
I've owned the vehicle for 8,000 miles now and its been a blast. Tons of room for the kids, great ride, and excellent gas mileage. No issues whatsoever. The 9 speed transmission is the smoothest I've ever driven besides a CVT. Update 2/5/20: still going strong. Not one issue. Impressed with the car overall and my kids love all the room. Avg mpg has been 20.4 in mostly city driving and it drives great in snow. 8/6/20 Still great no issues. 2/10/21 Because of the pandemic it hasn’t been driven much. Roughly 14k miles on her now but still running great. Absolute beast in the snow, sand mode is unstoppable. Much better awd system than any other vehicle I’ve owned. 8/16/21 Almost 17k miles. No complaints 8/16/22 25k miles. No issues whatsoever 2/15/23 29k miles. Still running great - no issues 8/16/23 33k miles. No issues. Two recalls for wiring and software but I’ve never had a problem before or after them.
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2019 Honda Pilot Squeaky A/C Expansion Valve
HAB9124, 09/11/2019
updated 03/11/2020
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
26 of 29 people found this review helpful
I bought by 2019 Honda Touring end of April. Shortly after driving the car I noticed a squeak in engine compartment when I let up on gas or brakes applied. Mileage was less than 1,600. I took it into the Dealer in June. Dealer said it was transmission (FIRST REPAIR ATTEMPT) and ordered new transmission. Early July brought in the car to have transmission replaced. Honda Technical Rep said it wasn’t the transmission. Recommended to replace engine mounts (SECOND REPAIR ATTEMPT). Engine mounts were replaced. Squeak was still present. After extensive test drive, Honda said it was from A/C and Honda Tech said to perform deep A/C vacuum/drying (THIRD REPAIR ATTEMPT). After A/C vacuum/drying the squeak was still there. Honda Tech then said it was A/C expansion valve. But, Honda refused to replace the valve. They stated it “IS A NORMAL CHARACTERISTIC OF THE VEHICLE”. I was told by Dealer that three other customers had complained about same squeak and they also found a new car on lot with same issue. In July I contacted Honda Customer Care. In August Honda Customer Care told me my claim was denied and that the squeak in the engine – A/C - was a normal characteristic. Customer Care Rep indicated that they were handling other customer complainants with the same issue. My complaint was closed. Since when is a squeak in a brand-new car a normal characteristic? If Honda really thought it was a normal characteristic why did they continue to try to fix my car. It wasn’t until they couldn’t fix it after three attempts and Honda refused to replace the A/C expansion valve that they decided it was a normal characteristic. I am assuming not all 2019 Honda Pilot Touring cars have this issue. It is clear that many 2019 Honda Pilots have this noise issue that Honda refuses to acknowledge as a problem to the customer. What fixes this problem? Any suggestions?
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2019 Honda Pilot for sale near you
3 of 60 listings
- EX 4dr SUVMSRP: $17,99842 mi away
- EX-L 4dr SUV w/Navigation and Rear Entertainment SystemMSRP: $25,99810 mi away
- EX-L 4dr SUV w/Navigation and Rear Entertainment SystemMSRP: $18,46240 mi away
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Not safe
CMO, 05/29/2019
updated 05/31/2022
2019 Honda Pilot EX-L 4dr SUV w/Navigation and Rear Entertainment System (3.5L 6cyl 6A)
42 of 48 people found this review helpful
Honda quality has gone downhill. Please do your research before buying. Next time I will NOT buy a brand new vehicle before they have a chance to get customer reviews. The main problem/concern is the collision crash warning system. It is very inconsistent and the orange warning signal comes on ALL THE TIME. One time I was driving down a road and the warning flashed and suddenly my pilot stopped in the middle of the road. It just stopped abruptly without warning. Apparently, it thought I was going to collide with something in front of me and I was not braking according to the way the system wanted me to. The problem is that there was NOTHING in front of me to brake for. Why should I brake for something not in front of me? This scared the crap out of me and it should not happen ever. There were cars behind me that also had to stop abruptly because of the malfunction in my brand new Honda Pilot. Another annoying complaint is the stereo system always has static. I have about 2 stations that come in clear enough to listen to. The next complaint is the car system should shut down after pushing the ACC button to shut the car. Once the door is open the radio should turn off. Sometimes this does not happen. I have to turn the car back on, shut the door, and turn it off again. I will only keep this car for the 3 years/36k warranty and then I am getting rid of it. I will not buy another Honda due to the quality slacking. While Im at it I may as well mention the complaint by many others regarding the rear tailgate door being off by about 1/4 inch. That is a valid complaint with my car as well, but I'm more concerned about the safety issues. Updat: traded it for a Lexus in 2020
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Buy the Touring, add wireless charging
Richard Hertz, 12/12/2018
2019 Honda Pilot Touring 4dr SUV AWD (3.5L 6cyl 9A)
42 of 48 people found this review helpful
I took delivery of my 2019 Honda Pilot Touring eight-seater in August 2018, making me an early adopter. It is a huge step up from my refuse-to-die, stick-shift 1997 4Runner, which the Honda dealer took in trade. The Pilot is a full 12 inches wider, so backing out of the garage is done slowly and carefully, so as not to rip off a mirror. Very pleased with the Pilot's performance, acceleration, fit and finish, comfort, and features. It took about two minutes to get used to the push-button, fly-by-wire transmission selector. The front seats could use a bit more side bolstering; I'm sliding around a bit when turning. (That's one reason I don't care for leather seats.) The one feature I wanted that is standard in the Elite trim only is the wireless phone charger. No big deal; it's available as a dealer-installed option for about $350 (outrageously expensive, but a bargain compared to upgrading to the Elite, which had the undesirable second-row captain's chairs.) I also had the dealer install the splashguard set. The roof cross-rails I purchased online and installed myself. The 2019 Toyota 4Runner and Highlander still do not offer LED headlights or Apple CarPlay. Those were big factors in going for the 2019 Pilot. The Touring (and Elite) offer LED low beams AND LED high beams. The lower trims offer LED low beams, but halogen high beams, an ugly mix of white and yellowish color temperatures. Would be nice to see articulating headlights in the next generation Pilot. The LED headlights, the return of the physical volume knob, and the re-tuned nine-speed were the key reasons I waited for the 2019 instead of opting for a close-out 2018. The goofy steering wheel-mounted paddle shifters are an annoyance and get in the way. I've downshifted unintentionally more than once. The LCD driver info panel is bright and nicely laid out. The big entertainment system touchscreen could use a thumb rest so you can steady your hand when trying to press virtual buttons or scroll through lists of songs. I am ENORMOUSLY ANGRY that the power tailgate's height limit cannot be set and that its upward motion cannot be stopped midway by pressing any of the tailgate buttons. Hopefully that will get changed with a firmware update. I wish the driver's seat could go a little higher. One complaint is that the sculpture lines on the hood, which are sharply angled from windshield pillars toward the vehicle center line, actually make it difficult (for me) to know exactly where I am in relation to highway lane markings and edges of the road. I wish those sculpture lines ran a bit more parallel to the edge of the vehicle. Also, why can't BOTH outside mirrors tilt down when I shift into reverse? I bought the Weathertech fitted floor mats and cargo liner; they fit beautifully. I glued a piece of rubber roofing material to the driver's floor mat so the heel of my gas-pedal foot won't wear through the mat. I hate the idle stop feature and always press the disable button when I start the vehicle. I can't imagine the huge extra wear and tear that feature puts on the starter motor, camshaft, battery, and other components. The CR-V was too small and the I certainly didn't need the Pilot's third row of seats. (The vehicle is for me only.) I wanted something in-between. But after seeing the 2019 Passport launched yesterday, I was disappointed in the tailgate design. I'm glad I opted for the Pilot.
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Build Quality
Jason F., 12/17/2018
2019 Honda Pilot Touring 4dr SUV AWD (3.5L 6cyl 9A)
53 of 61 people found this review helpful
The days of the Honda with 200k miles are gone. First off, this is a comfortable vehicle, but the inarticulate welds, the poorly aligned body panels and the high tech problems within the first month have convinced me that I need to either trade this in before 36k miles, or buy an extended warranty. Within the first 1000 miles I noticed: problems with the radar (the Cruise control frequently lost the car in front of me & loses the road with lane keep assist), Problems with the rear entertainment system (lots of static hiss in the headphones), problems with the idle stop- it never turned on and when the dealer checked they found that the $260 battery was faulty- (its a specialty battery; can't simply get another at Costco). I also advise any new buyer to thoroughly inspect the body panels for placement as my rear hatch is absolutely not squared when closed. I still love to drive it and it is leaps and bounds better than the Volkswagen Atlas, but the lack of initial quality in a $45k Honda is shameful.
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