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2013 Terrain Reviews & Specs

Consumer Reviews for the GMC Terrain

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Known Defect in Engine Oil Consumption

DD, 03/15/2019
2013 GMC Terrain SLE-1 4dr SUV AWD (2.4L 4cyl 6A)
I recently bought a 2013 GMC Terrain 2.4 L. The price seemed fair and vehicle appeared to be in good condition with relatively low miles. I did purchase an after market warranty, and am so thankful I did. I have had this vehicle for less than 5 months, and am now having to replace the engine. The engine not only consumes oil, but also builds condensation. My first indication of this … was during a routine oil change when emulsified oil was found on the oil cap and the dipstick. No actual oil level was showing, only the emulsified oil film. When opening the drain plug, only about 2 to 2 1/2 quarts of oil came out. I felt the oil and found a fine gritty feeling in the oil...very bad sign. First thing Monday morning I called a GMC dealer and brought the vehicle to them reporting emulsified oil in the engine. Later that day I received a call telling me the timing chain needed replaced. As I have found out since, this is a common practice, but is not and does not resolve the root cause, it is just a band aid to put money in the dealers pocket. The repair facility stated I had mentioned a noise coming from the engine, which I had not done, performed and engine diagnostics, which I hadn't authorized, then told me I would owe them several hundred dollars that was not covered in my aftermarket warranty. Mind you, I had not check engine light, no alarms, no indication of any problem other that the oil issue I visually and physically saw. I have had to fight with the dealers repair facility to get the root cause of the problem addressed and an adjuster from the warranty company went to the facility to inspect the engine. Then and only then did I find out this engine would have to be replaced and as I did my own research found this is a common and ongoing issue with this engine. I have a friend with a 2017 Terrain that I asked if they were having any issues, and the told me that there last oil change they had emulsified oil on the dipstick. Welcome to my world. They fortunately are still under manufacturers warranty and are planning to get rid of the vehicle. GM has known about this problem and refuses to address it and make it right for their customers, even after our tax dollars went to bail them out. Shame on you and your 7 figure bonuses. I have always bought American, but this will definitely change that. Our federal government should step in and force them to fix their mess. I will still be on the hook for several hundred dollars and will only have a used engine as a replacement. So here we go again. Once repaired I will need to get rid of the vehicle as I still have a few years left on the loan. DO NOT BUY.
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