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Used 2019 Chrysler Pacifica Consumer Reviews

3.7 out of 5 stars
32 reviews

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1 out of 5 stars

Used to love this van

Vicki Shipley, 01/02/2023
2019 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
4 of 5 people found this review helpful

We have experienced a surge in the acceleration twice now. The first time we mistook it for human error when h we found later was not. Last week I was pulling into a parking place and already stopped. The accelerator gunned and crashed into a building. Luckily I was not injured but had there been anyone on the sidewalk it would have killed them. This is the second time this has happened and it was not human error. The car accelerated so quickly that the wall of the building was moved a couple of inches. The tires continued to spin after the crash. This was awful. There are black marks on the sidewalk from the tires still spinning.

Safety
1 out of 5 stars
Reliability
1 out of 5 stars
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5 out of 5 stars

A pleasure to drive

Jerry, 06/20/2020
updated 07/08/2024
2019 Chrysler Pacifica Touring L Plus 4dr Minivan (3.6L 6cyl 9A)
4 of 5 people found this review helpful

I have had this Touring L Pluss Pacifica for 24 months. When I first began driving it I enjoyed the quiet comfortable ride and the good handling. I was disappointed by getting only 25 mpg on the highway. Now I have 40,000 miles on it. I traveled 300 miles round trip yesterday. I averaged 30.2 mpg. My combined gas mileage is 29.5 - a mix of city and highway. This is my seventh Chrysler minivan. The others went well over 100,000 miles with no problems. One went 250,000 miles and was retired because the body was rusty. I think that this Pacifica will go on for a long time too. I traded a 2014 T&C for this one. The Pacifica is quieter and has all of the safety equipment - lane sense, adaptive cruise control, rain sensing windshield wipers, backup camera with 360 degree view, safety tec, etc. I enjoy the sound system and play my tunes a lot. I blackened the shiny surfaces on the dash and the chrome on the knobs to prevent glare. Why does Chrysler insist on putting these shiny surfaces on their vehicles? Any way, problem solved. Update - This is one of the best vehicles I have ever owned. Just under 41,000 miles. Still a great van. Very quiet and comfortable ride. 29.5 combined gas mileage. No problems at all. I believe that this van will go 200,000 miles with no problems with proper upkeep. Still going great at 40,000 miles. I will upgrade the tires to Michelan tires as soon as the original tires get near time to replace. This will improve the ride and handling as was true on all 7 previous minivans. Michelan tires made a big difference. One complaint that I have is the complicated headlight switch. Difficult to get the setting that I want. Adaptive headlights are not practical on 4 lane highways - they keep dimming the headlamps when it is not necessary to dim them. I am going to get into the settings and turn this off. tHE GOOD HANDLING AND QUIET RIDE ARE TWO VERY GOD POINTS. i WISH THAT i HAD KEPT MY 2014 cHRYSSLER tOWN AND cOUNTRY - THE RADIO AND HARD DRIVE WERE GREAT. i CANNOT DEPEND UPON USING THE USB PORT FOR THUMB DRIVES FOR MY MUSIC. I get a lot of system cannot support this messages and no music..Other than that, this Pacifica is still easy to drive and comfortable.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Wowza

Beverly, 12/06/2020
2019 Chrysler Pacifica Touring Plus 4dr Minivan (3.6L 6cyl 9A)
2 of 2 people found this review helpful

I love this car. Still learning about all the fabulous features, but everyday I learn something new and wonderful. This car meets my needs. I chose it after doing lots of research. And although some of the car rating services like the Honda better, for me the fact that the seats fold down flat makes a huge difference in how handy it is for me. I got the All Wheel Drive version and it hugs the road and handles beautifully. I am replacing a 5 series BMW and this handles just as well. I hope to be driving it as long as I drove the BMW (12 years) Great car.

Safety
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Some disappointment after a year

Baron GSD, 09/20/2020
2019 Chrysler Pacifica Limited 4dr Minivan (3.6L 6cyl 9A)
4 of 6 people found this review helpful

Don’t let the styling win - make the reliability record, transmission performance, seat comfort for all passengers and resale value guide your decision. I wasn’t crazy about the Honda’s looks, which led me to buying one. Chrysler impresses on many fronts with this model, but in its third year in you’d think they would have worked these problems out. Both batteries apparently were “bad” and left me stranded three times in one week. I jumped it twice, myself - which seemed to correct the problem, but the way Chrysler’s electrical system is set up is actually very dangerous. Technically, there may be enough to turn over the motor, but that’s not good enough. An auxiliary battery is also required to run the plethora of onboard entertainment gadgets, buttons, whistles, etc. Imagine going into the store and it’s 102 degrees outside. You buy groceries and load the vehicle with groceries. You get in and attempt to start. The transmission gear selector does not light up and it says Vehicle must be in park to start. No matter what you do, the vehicle remains in accessory mode from that moment forward until the battery is drained completely dead (unless you disconnect at battery terminal). You cannot turn the vehicle off, but you cannot get air conditioning either. You are stranded, but cannot leave a vehicle with dash lights all ablaze. It’s infuriating. But just wait - it gets worse, too because you’ll spend literally hours trying to get the worthless company that handles Chrysler’s Roadside Assistance to first answer, then after four attempts to secure a tow to a dealer I finally gave up in disgust and called a tow truck and paid $100 to tow in for a warranty battery replacement, which took the dealer the entire next day to diagnose and replace. I was told good luck in trying to get Chrysler to reimburse the tow cost. Very unimpressed with this low level of customer service. Transmission is annoying sometimes. Cruise control does not maintain speed often - and if you’re not paying attention could get you into trouble. Hasn’t Chrysler had this rap before? Like in the late 90’s? Building style-forward automobiles, that perform well, but fall apart and don’t measure up after the sale? Fiat, if this is your MO, too the Chrysler brand won’t last much longer. Was hoping for better, but just more of the same. Get the Honda!!!

Safety
3 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Transmission Failure

Jakob, 03/30/2022
updated 04/22/2024
2019 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
7 of 12 people found this review helpful

We experienced hard shifting after 60k miles and long story short ended up needing the transmission replaced. If reliability is something you're looking for, look elsewhere. If you are looking for a cheap van that doesn't even make it to 100,000 miles, you've found the car of your dreams! Update: Edmunds asked me to do an update. So, after replacing our transmission, we still have the same issues. This vehicle is cursed and we are only at 115,000 miles. In addition, we just replaced the AC compressor as it has now failed. The money that we saved vs. paying for quality like Toyota or Honda has evaporated. This car is a lemon and will give another update when I finally goes to the scrap yard, which will probably be sooner rather than later. Good luck everyone looking for something positive about these vehicles, I hope you find it!

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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