We purchased our new 2017 Chrysler Pacifica hybrid new in January 2017, from the dealer. It's delivery was delayed because of a safety recall while it was in transit and it has been in the shop for nine out of the last 12 months with parts being unavailable. Dealership works great with us, but the problem is with the Chrysler support team. it's as though Their belief is if you ignore The problem long enough it'll go away, the entertainment system has been down for the last six months with parts unavailable. Sliding doors will open when car is placed into park, liftgate does not want to stay open, blind spot indicators are intermittent, power windows are intermittent, transmission does not want to come out of parking gear, cannot adjust brightness of the dash lightsor the interior lights. These are just a few of the many problems we've had with the 2017 Chrysler Pacifica hybrid! This minivan was on national safety recall from June 5 Until September 13, and It's Sat on dealers lot for four months because Parts were unavailable from Chrysler during this time it was deemed to be unsafe to drive by the federal government! Car stoped running on the freeway, but the bright side is that if the car is not running then this really improves the gas mileage. initiated lemon law lawsuit, Chrysler has offered to replace it with a 2018 Pacifica hybred but under their terms we will lose almost $4000 in the deal.
The car isn't really a hybrid - even in city driving the gas engine kicks in; the hybrid charge discharges fairly quickly; I also own a Prius and the hybrid battery charges during driving, not so for the Pacifica; instrumentation technology is superb - when I bought the car I didn't remember that the light switch was on the dash - I touched the screen, scrolled to the info icon and entered "lights" and the screen displayed the page - very user friendly; all of the features are easy to follow - heat, heated seats, heated steering wheel, etc.; the vehicle accelerates quickly; the middle seats are easily removed (if necessary); it's fun getting used to the automatic settings - rain sensing wipers, dimming headlights; navigation works great; height challenged people may have difficulty getting in from the outside; my wife feels that the legroom in the second row is somewhat tight; I am the main driver so I cannot speak to the comfort of passenger seat, second row seat, or third row; have had the car only 2,000 miles, so am still learning and experiencing the many features of this car; should have had windows tinted; haven't driven the car enough miles yet to determine mpg, and other information - reliability, rain/snow, mechanical; usually drive about 24,000 per year between both cars; THIS is now July - I use the car mostly for local driving (at the moment); I put gas in the minivan on January 25, drove 1051 miles through April 24, and filled the pacifica again with 9.52 gallons MEANING that the average was 110 miles per gallon, very few of the miles were more than 30 miles round-trip, most were 10 miles round-trip; since April 24, I have driven 840 miles, the gas gauge is still above 1/2 full; I use the charging cord that came with minivan, and charging takes a long time (after returning from errands I charge the vehicle which takes about 2 hours to fully charge 100% from 88%; our electric bill to charge the pacifica has not increased significantly; I enjoy driving this vehicle and am enjoying learning more about its features and accessories; I am glad that I made the purchase.
Most dealers did not want to sell at invoice, which means nothing anyway as it was a little over $100 less than MSRP. Difficult to know actual cost in this day as dealers are paid based on monthly volume sold but I was able to find a dealer willing to sell the hybrid at what they called employee pricing. That worked out to a little over $3k off MSRP so made the leap and purchased.
We love the room that is in this vehicle and the third row seats going flat for storage or transporting big items. The Mopar voice connect is not great often not recognizing what you say and navigation is a bit off when compared to navigation with your phone. Don't get or add the Mopar wireless charging station as it requires you to then get a new case for your phone for it to work, they offer one free but then you would pay around $45 for another case unless you wanna switch back n fourth with you spouse. Second is that the cases only work or fit specific phone types and we have Moto G phones and they won't work. It just isn't worth it and the charging plate is far down on the floor of the car, honestly it is easier to just plug in with a USB cable. I love the triple pane sun roof, get it if you can, the hands free opening of doors is great. Not sure on cost savings for hybrid charging vs. just gas usage. With the included 110v charger it does take about 13 hrs to fully charge and gives you about 30 miles. The third row back seat could be a bit cramped for longer legs except for the middle seat. My 3 yr old likes the video aspect but it is too hard for him to reach controls for the other touch pad options on it unless we move the seat forward but then his legs get smooshed against the back of the front seat. If you can, order urs from factory with the 18" rims etc because if you want to switch from 17's to the 18's after the fact it will cost about $425 per rim alone to do then you have to buy new tires too! I love sirus xm, nice but spotty coverage in areas so just beware. I am sure there is more but we just got this van 2 weeks ago.
We've put 800 miles on our new van and have yet to fill the tank up from the full tank that the dealer provided. The van takes approximately 12 hours to fully charge on a 120V wall outlet and will travel 40 miles solely on electricity. This is basically as far as we travel in a days time for preschool, groceries, friends, and errands. Once you run out of battery the gasoline engine kicks in however, it is so subtle that you cannot even feel or hear the difference. The interior rivals that of a high end luxury vehicle and the technology is second to none. We can even remote start the van through an app on our smartphones! The trip computer is telling me that we are averaging 48 MPG on the gas engine, so even if you run out of electricity the van is extremely fuel efficient due to the hybrid technology. This is my first Chrysler product that I've ever owned, but I'm seriously thinking about buying another after owning this for a month. This is the ultimate family hauler, and I'm so glad that I waited for this van instead of going ahead with an Odyssey or Sienna. Don't think twice, just buy this van!