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Used 2020 Audi Q5 Consumer Reviews

3.5 out of 5 stars
28 reviews

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Cons
1 out of 5 stars

Problem after problem

PJA, 08/04/2020
2020 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo 7AM)
34 of 69 people found this review helpful

Bought a new Q5 2020 in March 2020. Shortly after the purchase the car would turn off when at a red light. Filled the car with gas and the gas gauge would not work until I drove about 25 miles. Now today the key FOB stopped working and no it was not the battery. Have an appointment with Audi because they have to reprogram the FOB.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Accelerator Hesitation

Jimmy, 09/06/2020
2020 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo 7AM)
37 of 76 people found this review helpful

You press the gas and 20 minutes later the car starts to move. I think it’s called “turbo lag“. The long delay in accelerating is so slow it’s just a matter of time before We are killed. I’ve only had it 6 months 3400 miles and I have a lease and can’t get out of it for some time. Also the infotainment system is not very straightforward. Many many many steps to do a simple function and it’s not touchscreen. Very painful. Panoramic sunroof shade doesn’t block out light it’s opaque the car gets very bright and hot. Finally fake dual exhaust tips, who are they trying to fool?

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3 out of 5 stars

Small yet Spacious Yet Not Getting to Yes

V, 05/07/2020
2020 Audi Q5 Prestige 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
29 of 64 people found this review helpful

We really like the mechanical specs for this hybrid. We enjoyed the spacious interior for a vehicle of this size. We first sat in the Q5e Premium Plus with standard seats. We felt cramped, short and wobbly. This vehicle is beautifully appointed - when you upgrade to the warm weather package to get decent seats. With that, the seats tuck you in nicely and there seems to be plenty of room. Where are the cup holders? When they upgrade so that I can add a tow hitch for bicycles and gear trailer I'll buy in. The rear seats don't fold flat. At this juncture, if I want to throw my kite gear in the back, there isn't room for two sets of gear, briefcases and ovenight bags in the far rear. We also worry about a wetsuit tub there. There is almost enough room for my medium wheeled briefcase behind the driver's seat. And what was the thinking behind placing the battery under the cargo hold? It's only to be used for dry groceries and lightweight luggage gently placed? Not for cargo? We'll have to wait for the refresh, or update, maybe good by 2022? If only the Etron were hybrid, we are not all electric here (you know they still use coal to get that electricity, right?)

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

1800 miles and car left us stranded on the highway

Taylor , 08/15/2020
2020 Audi Q5 Prestige Titanium 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo 7AM)
22 of 56 people found this review helpful

Have owned every luxury brand never been stranded on the highway .. ever !!! Brand new car and when driving down the highway engine started making noises and we pulled over. Very scary and feel very unsafe in this car now !! Back to Lexus .

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3 out of 5 stars

Q 3 for Me

Q3 for Me, 02/07/2020
2020 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo 7AM)
17 of 43 people found this review helpful

There is no passenger lumbar support on the premium or premium plus models. The packages get expensive fast. The Q3 premium plus gives you almost as much room and is affordable if you lose the NAV. We are coming out of 10 years with a Q5 and are very happy in our Q3 which cost less than the Q5 cost 10 years ago!

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1 out of 5 stars

Tech feature fail!

S. I. , 07/09/2020
2020 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo 7AM)
21 of 61 people found this review helpful

This is a horrible purchase. Basic features like the rearview camera can't function properly on my car, the auto start/stop completely shuts my car off at stop signs/lights. The car is sluggish off the line and my sons 07 A4 has more pep. this car has virtually no storage so and the screen functions are better in a basic Honda.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Get that Q5

Sandy Hoff, 10/06/2020
2020 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo 7AM)
2 of 5 people found this review helpful

Outstanding SUV Drives like a sports car My third one

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
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3 out of 5 stars

Not an exceptional vehicle for the price..!

Matt, 02/05/2022
updated 02/08/2023
2020 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo 7AM)
1 of 2 people found this review helpful

The 2020 Audi Q5 driving experience and agility is okay. The biggest drawback is the Audi does not provide any option to install a remote start which seems to a must now a days due to the cold weather. The other features (which are standards in other Cars/SUVs) comes as "special packages" in this car and it costs 5K to 8K to add these packages.. There is no justifications for such a high price..!. The service cost is also too high. The 'myaudi' app is a mere waste. Majority of the time it does not work. Now a days all other manufacturers have apps. It is not big rocket science invention. Unfortunately Audi is not bale to create a properly working mobile app also.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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3 out of 5 stars

Q5 rolls away in park

Joe S, 07/21/2021
2020 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo 7AM)
1 of 5 people found this review helpful

Parked Q5 on a slight incline and it rolled backwards approximately 25 yards without anyone in it. Car was still in park when got back in the car.I had a witness to all of this.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Horrid carpeting

g swan, 03/04/2020
2020 Audi Q5 Premium 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo 7AM)
20 of 125 people found this review helpful

I'm 60 years old and have owned Chevy's, Fords, Chrysler, Mercedes, BMW, Jaguar, etc. The Audi Q5 carpet is the most horrible flooring I've ever had to deal with. Every tree needle, etc. sticks in the carpet and is a nightmare to get out. The "mat" in the rear, and I call it that because it is more like cheap felt than carpet, is fraying from just moderate normal use. It is so bad that honestly I will never buy another Audi if it has this poor quality flooring.

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