March 27, 2012
Our Jetta TDI is back from its routine maintenance getting fresh oil and filters, a tire rotation and pressure check, and topped off fluids.
Our service advisor let us know of three outstanding recalls on the Jetta as well. One was an exhaust tip inspection that determined we didn't need updated tips. With the second they installed rubber grommets on the fuel injection line, and third was a software update.
No charge for any of this service. Santa Monica VW estimated the car would be ready by 5:00 p.m. They called me at 3:00 p.m. to say it was ready. Everyone was very polite and helpful. We also talked for a few minutes about what it's like to work at Edmunds.
The dealership is conveniently located near our office so I also got in a nice walk in the sunshine.
Donna DeRosa, Managing Editor
March 27, 2012
Our Volkswagen Jetta TDI will be leaving the fleet soon, having served its year and surpassing its 20,000-mile goal.
This service light popped up over the weekend. So, we took our Jetta to Santa Monica Volkswagen for one last appointment before it returns to VW.
We should have our little red friend back by the end of the day.
Donna DeRosa, Managing Editor @ 20,245 miles
March 20, 2012
"A) Are you home. B) Do you have jumper cables?" read my text to the staffer you'll never, ever be able to guess by reading the back of his Blue Jays jersey.
"Yes and Yes."
"Great. Can you stop by?"
Five minutes later, the unnamed savior of the day stopped by my apartment with a set of jumper cables and our long term Audi A8L.
"Did you leave the lights on, having momentarily gone deaf and not heard the insane beeping?"
"Nope. I don't know what happened. The battery's just dead. I can barely get interior lights and the stereo plays. That's it."
It took about three seconds to jump the Jetta with the big Audi and there hasn't been a problem since. Any guesses?
Mike Magrath, Features Editor @ 20,830 miles
December 07, 2011
Our Jetta TDI's odometer clicked past 15,000 miles this morning, and I quickly grabbed my camera to memorialize the moment.
The shiny red VW has been to the dealer just once during our ownership, and that was for its 10,000-mile regular service which included a TSB for the door seals.
Here's to 15,000 worry-free miles.
Kelly Toepke, News Editor @ 15,015 miles
October 05, 2011
It appears there might be a recall in our diesel Jetta's future. Volkswagen issued a stop-sale order on many 2009 2012 2.0-liter TDI models. The problem, described as, "fuel injection pulses could coincide with the natural frequency of the injector line #2 in specific load and RPM conditions. This resonance creates additional stress on the fuel line which a small number of parts (based on the statistic spread of line strength) cannot withstand over lifetime."
I have no idea what they're talking about either, but smarter people tell me that some fuel lines with scratch marks can lead to fuel leaks. And fuel leaks lead to fires. And fires lead to, well, you know. A quick check on VW's owner portal revealed no recalls, but perhaps that will change.
Mark Takahashi, Automotive Editor
October 05, 2011
I walked out to our 2011 Volkswagen Jetta TDI yesterday to find this ding in the door. I don't know how it got there. But it's there now. We'll have it popped out before returning this car to VW.
Mike Schmidt, Vehicle Testing Manager @ 11,924 miles
September 26, 2011
We dropped our 2011 Volkswagen Jetta TDI off at Santa Monica Volkswagen the other day. In the past this hasn't been our favorite dealer. But its proximity to our office makes it so convenient it was worth the gamble in service quality.
This time the gamble paid off. Of course, our bets were hedged by the fact our Jetta fell under Volkswagen's free maintenance program. So we left the car with the dealer in the morning and had it back a couple of hours later with fresh oil. No appointment was necessary. While there, VW performed a campaign to replace the front window guide at no charge.
Mike Schmidt, Vehicle Testing Manager @ 11,104 miles
August 31, 2011
During the 10,001-mile Milestone, I mentioned that our 2011 Volkswagen Jetta TDI hadn't yet called for service. Now it has.
VW offers free maintenance or 3 years / 36,000 miles, so this one should be relatively painless. Now, let's see if they overfill it like they did on our 2009 Jetta TDI.
Mike Magrath, Features Editor @ 10,100 miles
August 10, 2011
(Photo by Scott Jacobs)
The National Highway Traffic Safety Administration has opened a preliminary safety probe into an estimated 40,000 2011 Volkswagen Jetta TDIs and Jetta SportWagen TDIs after receiving seven complaints alleging leakage from the fuel line. .
We are not one of the seven. Our car is doing just fine at this time.
Mike Schmidt, Vehicle Testing Manager