Used 2023 Ram 3500 Consumer Reviews
Used 3500 for sale
We have a limited number of reviews for the 2023 3500, so we've included reviews for other years of the 3500 since its last redesign.
Brand New 2020 Ram 3500 Laramie Longhorn
C.M., 07/13/2021
2020 Ram 3500 Longhorn 4dr Crew Cab LB (6.4L 8cyl 8A)
6 of 6 people found this review helpful
Was super excited to by this truck in December of 2020!! Had all the bells and whistles! In February, I started taking it around the country for work. The first issue was the power steering going out. It took Dodge several weeks to get the part delivered to where I was. Then a month or so later, I was crossing over Mt. Hood and when I got to the bottom of the mountain, the transfer case decided not to work anymore. We used Onstar and they had to tow my truck to the nearest dealership and my 40ft trailer to the nearest truck stop. Once they confirmed that I was in fact the transfer case, I was informed that it would take 2 weeks for the part to come in. On top of the 2 weeks, the rep for FCA wasn't very transparent about everything and lacked in communication skills. Two weeks turned into 4 weeks. For 4 weeks I was stranded in Oregon, not able to work. For 4 weeks I had to stay in a hotel. There was nothing FCA ( warranty) could do until the part came in and the "file was closed". Luckily I was prepared for such a large inconvenience. I was reimbursed for hotel stay and they paid for the rental. But there was no replacing my income for 4 weeks....... and these last few days, I've gotten the coolant low light on the dash. I kept having to top off the coolant level only to have it start overheating. Brought it to the dealership. They said it was "just ta bad coolant cap". Charged me a $140.00 diagnostic fee only to leave and drive a few miles for the coolant light to come back on.... So, of course, I turned right around to take it back. I'm just disappointed because I speak so highly of the truck and this brand.The first truck I purchased a few years ago was a 2014 Ram 3500 Laramie and had a bad experience with it. Whatever you do, don't let the pretty interior or all the features distract you. I'm not buying anymore Ram vehicles. These trucks aren't consistent! My business solely depends on the condition of my truck and I'm tired of loosing money
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Radio Frustration
Clinton, 12/22/2022
2022 Ram 3500 Tradesman 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
9 of 10 people found this review helpful
Love the truck: Hate the radio: Zero customer service. I have owned this truck for just over one year. It has been in the shop four times (1 - 4 days each time) due to the radio will not hold the preset stations. Constant pain in the ... to reset the stations. Ram's continuous message: The next software update will correct the issue. There have been several software updates with zero resolution. The last conversation with Ram Customer Service: "The engineers are working hard on the fix and I'll have to wait for a software update." Apparently Ram needs new engineers if they can't fix a radio. Can't trust Ram to fix a radio, what if it's something serious? Reckon it's time to sell and get a different brand with this type of customer support. My trim was not available as a selection: Tradesman 4 DR, 4 WD, Dually. 4 Jan 2023 Update: I've been dealing with this issue for 16 months...16 months. Been in conversation with Ram UConnect and "Ram Cares" for the past week. Not a good experience to say this least. During the first conversation I was told the needed update would be out Mar 2023. This week; they don't know when it will be out but...but... I was offered a free oil change and tire rotation! What nerve. I asked them if they could just fix the radio. To which the answer was: "No."
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2023 Ram 3500 for sale near you
Showing 3 of 19 listings
- Limited Longhorn Diesel Crew CabMSRP: $68,96041 mi away
- Laramie Diesel Crew CabMSRP: $62,98582 mi away
- Big Horn Diesel Crew CabMSRP: $52,98947 mi away
See all 19 listings
Junck!!! Stay away
Kevinxls, 10/12/2023
2022 Ram 3500 Tradesman 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
5 of 5 people found this review helpful
I purchased this truck last month, and it has been in the shop almost since then for a transmission problem. I have called FCA support daily for over a week and a half, and no one has called me back. When I call, if they tell me my rep is busy, I ask to speak to someone else, and they always tell me that it's not possible. I can not stress enough that this truck and company are terrible.
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RAM beats them all!!!
First time Rammer , 06/10/2022
2020 Ram 3500 Tradesman 4dr Crew Cab 4WD SB (6.4L 8cyl 8A)
4 of 4 people found this review helpful
Let me get started by saying my 2020 Ram 3500 SRW HO pulls like a dream and handles like an HD truck should. Please note this is a Tradesman but came with all the bells and whistles, such as 360 camera, blind side, LEF lights, spray in bed liner, 5th wheel prep, etc. The list goes on. No truck is perfect and these companies need to make money too, but RAM made things right by recalling the dreaded CP4. That in itself should make RAM owners proud. Should the CP4 been used in the first place, NO, but RAM took it on the chin and is replacing mine free of charge. The chitter chatter on these sites are always negative, and yes, there are instances of lemons, happens with all brands. I don’t depend on my truck for income and feel for the guys that do when issues arise, but from a truck perspective, my RAM gives me all that I need and more. Couldn’t be happier with my purchase and the real review will be in 10-15 years, hopefully. As of today, I would recommend this truck as well as the RAM brand to anyone.
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Overkill
Jared, 07/18/2022
2020 Ram 3500 Laramie 4dr Crew Cab SB (6.4L 8cyl 8A)
3 of 3 people found this review helpful
I have around 56K miles on this truck and couldn't be happier. I mostly tow a ~5ton trailer so this is obviously overkill for me but I love it
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