2011 Nissan Juke SL AWD: 15,000 Mile Service
November 14, 2011
J Here's the short list of things that needed attention on the Juke: a 15,000-mile oil change/service, a diagnosis of the "check antenna" message and non-functional XM satellite radio and a fix of the balky hatch latch. On Friday, I took the Juke to Hooman Nissan of Long Beach, which is, of course, not in Long Beach at all, but in the adjacent car-dealership-friendly town of Signal Hill.
I had planned on walking home after dropping off the Juke, but when I set up the appointment, the service advisor, Kirk, offered me a free loan car. Hooman has its own fleet of 100 rental cars, from which came the 2011 Altima loaner. It came with a full tank of gas, and being a base-trim Altima, not much else. But it was fine for its purpose.
Kirk checked in twice on Friday, once to point out that I hadn't signed up for an extension of XM service, which I knew, and again late in the afternoon to say that while the car might be ready Saturday, it could take until Monday. It all hinged on the availability of a replacement audio/nav unit, which apparently had failed, generating the antenna-check message. I resigned myself to a weekend in the Altima. Kirk said he'd be off Saturday, but told me that Michael, another service advisor, would be in touch if the car was ready.
And lo and behold, Michael called Saturday morning. I had the Juke back by 11 a.m., serviced, repaired, washed and ready for duty.
I opted for what Hooman calls the "Mini" 15,000-mile service for the Juke. It's actually the Nissan recommended service for the interval, sans a change of the cabin air filter. If you want that, you'll find it in the dealership's $373 "Premium" service, which also included a lot of other stuff not called for by the manufacturer. The out-the-door cost for the "Mini" 15,000-mile service was $210.92. The warranty covered the replacement of the audio/nav unit and the hatch's latch-striker adjustment.
I'd go back to Hooman, if the need arose. The service team was professional, personable, stayed in touch and engaged in only one mild upsell effort. Since I didn't hang around, I can't vouch for the popcorn, coffee or doughnuts in the customer waiting room. But I did try out the free WiFi. That's a nice touch if you do wait while a car's being serviced.
Carroll Lachnit, Features Editor @15,678 miles