Used 2018 Mercedes-Benz S-Class Consumer Reviews
Used S-Class for sale
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We have a limited number of reviews for the 2018 S-Class, so we've included reviews for other years of the S-Class since its last redesign.
HATE THIS CAR, HATE DEALER SUPPORT EVEN MORE
Jason Mayer, 06/27/2018
2017 Mercedes-Benz S-Class AMG S 63 4dr Sedan AWD (5.5L 8cyl Turbo 7A)
40 of 44 people found this review helpful
I bought this car new and since the day I drove it off the lot it's knocked in the front left suspension and no one will attempt to repair it. They tell me they "can't just throw parts in the car" without replicating the sound. Well a technician heard the noises and said it's not the tires. Two dealerships recommended I change the tires to All-Season tires which I do not want on my high performance car. So they think I should be the one to "just throw parts on the car" to see if it fixed the problem? Are you kidding me?! Look, if they just made a reasonable attempt to resolve it, I'd be OK. But it's sad that I spent $170,000 on this thing with prepaid service and taxes, and they won't even attempt to solve it by changing out a shock absorber, bushing, or strut; even when the tech heard the noise and said "yep, it's not the tires". HATE IT! Probably going back to BMW. I have to be honest, if I wasn't having this issue for over a year now, the rating may be a 4 or maybe even a 5.
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Buyer Beware!!!! Defective Car - Bad Care
Dissatisfied in Tennessee, 11/11/2018
2018 Mercedes-Benz S-Class S 560 2dr Convertible (4.0L 8cyl Turbo 9A)
60 of 67 people found this review helpful
I bought this car new in September from a Sonic dealership. Gorgeous car. By the first week of October, it was in the shop. The convertible top started to raise, then froze with the boot open. The top could not be raised or lowered. After 8 days, service manager of dealer called to explain that it could not be repaired, that this was a problem with 2018 S class cabriolets. He says that production has been canceled and that MBUSA had just bought about 10-12 of the cars back. I asked about a loaner and was promised one -- three separate times. I never got one -- apparently they know this will be a long process. Service manager advised that Mercedes wanted me in any other car ... just not an S class cabriolet. I researched and made a selection. At one point, my sales person even sent me a link to the proposed replacement car, at another Sonic dealer. After a couple of weeks, I called and asked where the car was. Difficulty dealer trading for it, I was told. Furious, I called MBUSA, who denied knowing anything. Then my dealer sales person texted that MBUSA was going to buy me out, and it would be an "ordeal." MBUSA denied when I called, said they had issues with the dealer, and said they would be back in touch. Days go by before I hear back (despite a promise to call me the next day). Eventually, I am told that they are recommending a buyout, but it will be 2-4 weeks for regional "approval." Fortunately, after pitching a fit, I hear the next day that I will be bought out, but it the process will be turned over to a third party logistics firm to handle. I got all documents to them within 24 hours, and have yet to hear anything; they advised process will take up to 4 weeks. In sum, I bought a new Mercedes flagship vehicle; it was operated over about 2.5 weeks before it ceased to function; my dealer tells me it's defective and promises a new, slightly more expensive and different car (but never responds to requests for a loaner); I call MBUSA; dealer and manufacturer point fingers at each other; eventually I am promised a buyout (MBUSA never answers directly the question of whether this is a recurring defect for S class cabriolets); and I am still waiting on my money, paying insurance since I still own the car, more than 5 weeks after the car left my possession and almost four weeks to the day I was promised a new car. I've owned a Porsche, a Range Rovers, BMW M3, 2 Audi A8Ls, an early Infinity Q45, and two Hondas in my life. All great cars. This has been the single worst customer experience for any product, let alone the most expensive car I've ever bought.
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2018 Mercedes-Benz S-Class for sale near you
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- S 560 4MATIC SedanMSRP: $39,995148 mi away
- S 450 4MATIC SedanMSRP: $27,900190 mi away
- S 560 4MATIC SedanMSRP: $39,99871 mi away
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2017 Mercedes S550 Coupe
PhoenixGuy, 06/04/2021
2017 Mercedes-Benz S-Class S 550 4MATIC 2dr Coupe AWD (4.7L 8cyl Turbo 7A)
9 of 9 people found this review helpful
Interesting car category. It is not just an S Class Mercedes 550 Sedan with 2 fewer doors on it. It is very sporty, easy to drive, easy to enter and exit, and it is very sporty. I told my wife i was purchasing it and she was disinterested and negative that we needed it but when it arrived, she claimed it instantly. Not a high production car and you will not see it often. Could be classified as a dysfunctional car but we/my wife enjoys it.
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CHEAP MADE GERMAN CAR
CHARLES, 06/08/2019
updated 12/17/2020
2017 Mercedes-Benz S-Class AMG S 63 2dr Convertible AWD (5.5L 8cyl Turbo 7A)
30 of 34 people found this review helpful
After 22,000 miles, engine oil leak , software problem for a/c, stereo, and navigation system. The engine compartment is so tight,it generate so much heat which cause plastic,electric,and rubber parts to fall apart faster. This will also cause much,much,much more labor cost for consumers. The top plastic engine cover cracked when trying to remove it. The over head display for mph and direction was blur. The Cadillac is much better. To use air condition, it not simple. To turn off the fan, you have to set it at one . There is no zero like standard . The stereo sound system is horrible. Cadillac, Aston Martin, Landrover, Lexus, and Jaguar sound much better, it has a 2 second turbo lag when floor it. The expensive tires last about 11,000 miles with normal driving. That is so sad.
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Very happy
Turob, 04/26/2019
2018 Mercedes-Benz S-Class S 560 4MATIC 4dr Sedan AWD (4.0L 8cyl Turbo 9A)
8 of 8 people found this review helpful
I have drive a lot of nice car NOTHING is even close the the feel of the S class
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