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Used 2016 Chrysler Town and Country Consumer Reviews

3.9 out of 5 stars
53 reviews

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We have a limited number of reviews for the 2016 Town and Country, so we've included reviews for other years of the Town and Country since its last redesign.

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Pros
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4 out of 5 stars

Best decision was "going mini van"!

Ted Hoffman, 09/23/2016
updated 11/06/2018
2016 Chrysler Town and Country Touring 4dr Minivan (3.6L 6cyl 6A)
22 of 25 people found this review helpful

My wife and I are in our 50's and a new 2016 Chrysler Town & Country Touring just made sense to us. We're getting older, but still like to get around! The optional side steps are helpful getting in and out. I always drove a car, including a Chrysler 300C! The mini van offers the versatility of stow and go seats, tons of space for flea market purchases, great visability and a back-up camera. I don't like backing up a vehicle, so any safety aid helps me. We became first-time grandparents this year, so comfortable, safe seating is important. The DVD player is there to entertain. Must haves of heated seats and steering wheel warm my backside and hands quickly! The Town & Country is no sportscar, but rides smoothly and I feel confident behind the wheel. After several months of ownership, with short trips, two-hour excursions with carrying purchases and baby shower gifts, the conversion from people mover to delivery vehicle has been easy. There have been zero issues, and I'm happy with this mini van purchase. Updated 9/26/18 The Town & Country has performed with no problems except a rattle we can't seem to find! Just routine service and now at 22,000 miles. A new choice is a Chrysler Pacifica. Terrific! A relative just purchased one. UPDATED 11/05/18: Unfortunately, I was in a serious car accident with my Town and Country in late October. I rear-ended a parked flatbed truck, totaling my vehicle! The good news is that the airbags deployed and I walked away uninjured. I plan on purchasing a new 2019 Chrysler Pacifica this week.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Mad mom in mini van

Des7171, 10/17/2019
2015 Chrysler Town and Country S 4dr Minivan (3.6L 6cyl 6A)
11 of 12 people found this review helpful

Dear Chrysler, I appreciate that you are trying to help the local dealership/mechanic shop (I can only hope this is true) to get post sale business for certain mechanical issues.... As a preface, over the last 20 years I have gone from owning two low rider trucks, a custom modified turbo charged honda civic and most recently, a 1997 BMW Z3 2.8 L Convertible (post mini van). I have also always been able to pride myself on being able to change my oil, fix things within my ability (most recently, fixing all the wiring in my BMW center console) ect.. I rarely, if ever admit defeat (unless necessary and above my ability). I am also not embarrassed to asked for help either. Until today, I thought my most embarrassing car life moments was going from cool ride, to fast ride, to "it's safe" and purchasing the mini van. I tried to disguise my shame by purchasing the 2015 Chrysler Town and Country Mini van that boasts leather seats, store away seating and an Entertainment System (do you know how much we paid back in the day to have our show cars upgraded with that?) 😂 However, today I was embarrassingly defeated after trying to check (and potentially having to refill) my transmission fluid for the reason of getting the lovely P0704 code, literally 5,000 after the factory power train warranty expired. Unfortunately your corporation made the decision that the only qualified dealership employees are capable of checking (and finding the damn location of the transmission fluid spout) and us “DIYers” are second class and are likely thought to not have the ability to find our own shoe strings, let alone to be able to tie them. Furthermore, is extremely disappointing that you feel its necessary to make something that is standard maintenance (like an oil change) so ridiculously complicated.... 😂🤦‍♀️ Best Regards, A mad mom in a mini van

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1 out of 5 stars

Locked IN

Noah Williams, 10/25/2019
2016 Chrysler Town and Country Touring 4dr Minivan (3.6L 6cyl 6A)
10 of 11 people found this review helpful

Before you buy a Chrysler minivan be AWARE of the sliding door issue’s. We spent over $2000.00 at our local dealer on door actuator on both sliding doors. Notorious for failure !! Google “Chrysler sliding door issue” buyer beware.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Best vehicle I've ever owned

Janice Lager , 12/28/2020
updated 01/02/2024
2015 Chrysler Town and Country Touring-L 4dr Minivan (3.6L 6cyl 6A)
6 of 6 people found this review helpful

Very roomy for people and pets of all sizes and ages; easy to drive and park with excellent visability; stow and go seats including 2nd row is the only way I'd want a van, they stow and lift back up locking in to place easily. I can't imagine having to remove seats and store them, I have been away from home and changed seating arrangements many, many times. I've camped in it, hauled furniture in it and its never disapointed me. I've had mine 5 years now, it has 90k miles.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

76,000 and blown transmission

barbara, 01/06/2019
2016 Chrysler Town and Country Touring 4dr Minivan (3.6L 6cyl 6A)
13 of 15 people found this review helpful

we have a 2013 town and country with 76,983 miles on it when it stopped moving. transmission needs to be replaced and Chrysler does take any ownership of the issue. This is completely unacceptable. The transmission is a sealed unit, we cannot add or check fluids. We had it inspected by the dealership in Aug, and it is now Dec when this happened ( while taking kids caroling). This van is quite good or at least as good as most minivans in every other way, but to have to pay $3200 to replace a transmission on a vehicle that has only 76,000 miles shows there is some major problems with Chrysler!

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Lemon

Lisa, 09/27/2019
updated 04/08/2021
2015 Chrysler Town and Country Limited 4dr Minivan (3.6L 6cyl 6A)
5 of 5 people found this review helpful

Chrysler denies that there is a mechanical defect with my 2015 Town and Country van. On two separate occasions the van accelerated on it's own, the first time crashing into the brick wall of the bank, the second time, approximately a year later, it rammed into a concrete porch. I reported both incidents to the NHTSD. There are multiple stories of similar incidents with this make and model. The transmission frequently does not shift smoothly at all. I literally hate this van!! Chrysler Corp. should be honest and admit when there is a defect with their product!! *Update......April 2021: I still hate this van. Probably over a year ago a piece of trim right next to the driver's side window started flapping while I was driving...a tiny piece plastic had broken off and the only way to fix it would be to take it to a body shop. Just the other day the same piece on the other side of the van broke off!! I do not plan to ever own a Chrysler van again! I hope to get rid of it soon!

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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4 out of 5 stars

Great buy

Rich, 07/24/2016
updated 07/29/2019
2016 Chrysler Town and Country Touring 4dr Minivan (3.6L 6cyl 6A)
11 of 13 people found this review helpful

Was apprehensive about buying a Chrysler, looked at others. But liked the van after a test ride. 36 miles rear a/c went out, defect I workmanship

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Trans pump is bad

Tim, 05/31/2023
2015 Chrysler Town and Country Touring 4dr Minivan (3.6L 6cyl 6A)
4 of 4 people found this review helpful

After 83,k miles my 2015 Chrysler's Town and Country's check engine light came on and it's a faulty transmission pump. The cost to repair is $5k and my mechanic said there was a trans pump recall on the make and model and same year. However, Chrysler said my particular car was not listed in the recall due to where it was manufactured and so they refuse to fix it or help with the cost. Now I'm fighting this and filed a complaint with the NHTSA. .

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Worst car my family has ever owned.

Mike, 01/28/2020
2016 Chrysler Town and Country Limited 4dr Minivan (3.6L 6cyl 6A)
13 of 17 people found this review helpful

My mother bought this car when the old SUV wasn't working out for everyone and she wanted more space. Overall, it's a horrific car and completely unreliable. At 41K, the engine blew a head gasket and cylinder #6 spark plug coil which caused a lack of compression. At only 62K, the engine and transmission both failed. It blew the other head gasket and snapped the camshaft. I've only ever seen a camshaft failure in motorsports with engines producing in excess of 1000 horsepower. The transmission's pump went out which caused a severe lack of lubrication and destroyed the transmission. It was serviced properly as recommended by the factory. This car was not abused and didn't see any speeds past 80MPH.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Our 3rd Stow and Go Van

Jim, 04/23/2019
updated 05/07/2025
2016 Chrysler Town and Country Touring-L 4dr Minivan (3.6L 6cyl 6A)
3 of 3 people found this review helpful

We have had 3 of the Chrysler/Dodge minivans since the Stow and Go introduction in 2005. We sold the 1st on a dumb whim at 2 years old. The 2nd is now being used by our kids in Florida. Paid out for a bunch of repairs for engine leaks before they got it. We intend to keep the 3rd for a long time, so we purchased the factory lifetime Max Care warranty. We considered buying a 2017 Pacifica, but the price was higher. Really can't complain about our decision. The T&C has been exactly what we expected. Nothing compares to the convenience and convertibility of Stow and Go seating. Eight person seating would be nice upon occasion, especially with a load of grandkids. Add a towing package and you have decent cargo capability. Update Nov., 2022 Currently at 58,000 miles. No repairs since purchase. I updated the navigation maps once, which is not a job for the faint-hearted. Map updates were missing newer and revised roads from year prior. Most recent experience with navigation system is that it occasionally locks up on start up screen. With enough time, it starts up again without my action. Also, we have experienced what seems to be an occasionally noisy pulley. Always quiet when I get to the shop. Also, the shop noticed a slight "seepage" from the transmission. Was said to be normal, but to watch for drips on the floor. Haven't seen any drips yet. Still very satisfied with our choice of the van for cargo carrying capacity. Our other vehicles are Toyota, which seem to have better resale, but we don't intend to sell anything.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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