Used 2020 Cadillac XT4 Consumer Reviews
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We have a limited number of reviews for the 2020 XT4, so we've included reviews for other years of the XT4 since its last redesign.
Bigger than small but smaller than big.
Scott M, 11/10/2019
updated 05/20/2024
2020 Cadillac XT4 Premium Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
47 of 50 people found this review helpful
The CT4 has a thoughtful design, with good interior space, in a manageable size for daily use, comfortable even on longer trips. Easy to park, the driver can see all the corners. Controls are intuitive and customizable to user preferences, we like to split the media screen between nav and radio artist info particularly. Love there is an actual radio volume control in the console. Every safety feature is included, the cross traffic alert and the panoramic cameras are indispensable when in tight or dark parking situations. I do wish the fuel gauge had level marks that were more eye catching than indescript tiny white dots, it’s too easy to find you are on fumes when the warning light finally comes on. The available heated seats and steering wheel are divine in cold weather, also the all wheel drive that can be turned off to save fuel and tire wear. The turbo 4 requires premium fuel, and is very peppy, but turbo is growly (some may like it)when hitting the gas. We enjoy the optional panoramic sunroof that really brightens the interior, but might be hot in southern states. A clever sensor reminds the driver of items or kids in the back seat area when I turn the ignition off. The interior is finished nicely, with attractive stitching, color choices, and very adjustable/comfortable seats. Some surfaces glare and reflect, while other, mostly lower and rearward surfaces are hard and plasticky, scratch easily. I like the back seat isn’t forgotten with lots of legroom, an armrest with cup holders and easy access. Overall an easy to use, stylish small suv, much more is right than not, in a perfect size for our needs. We would definitely buy again. Update: we just purchased an XT4 sport for our vacation home, we really like its personality too.
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Best SUV/Crossover we have owned so far
Sylpher, 03/20/2019
updated 03/22/2022
2019 Cadillac XT4 Premium Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
40 of 43 people found this review helpful
We have owned several SUVs from Ford and GMC but this is by far the best one we have owned. We love the car's stance all around (front, side and back), has great acceleration and a pleasure to drive. Very comfortable and by far the best tech a car has to offer as far as entertainment, navigation, etc is concerned (GM has pretty much one of the the best User Interfaces out there). I'm glad that Cadillac got rid of the capacitive touch Cue system, that thing was horrendous and never does what you want it to do. We've only had one problem with it. The front camera got blurry during cold weather but Cadillac remedied that issue and replaced it immediately. Car has been perfect since then. 03/2022 Update: We still own the car. Brought it brand spanking new (Not sure why it says Used). Still is a pleasure to drive and have not had any problems what so ever (knock on wood).
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2020 Cadillac XT4 for sale near you
3 of 21 listings
- Sport 4dr SUVMSRP: $29,998In-stock online
- Premium Luxury 4dr SUVMSRP: $20,487In-stock online
- Premium Luxury 4dr SUVMSRP: $21,165In-stock online
See all 21 listings
2 Transmissions in 3 weeks
Ralph Burke, 01/16/2019
updated 07/20/2020
2019 Cadillac XT4 Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
116 of 130 people found this review helpful
1st transmission went out after 200 mile on vacation. Got the car back after 2 weeks. Had the car 1 week and transmission problems again. Car was a lemon. Out of the 58 days we own it was in the repair shop 49 days. Cadillac did buy it back. The dealer and Cadillac were not helpful with any out of pocket expenses we incurred. Poor customer service? Worst car I have ever purchased. The dealership was also the worst I ever had. It's ok because I went back to Ford Edge and Butler Ford in Ashland is great 7/16/2019 Worst car buyer experience and I purchase car about every two years. The dealer was not truthful and Cadillac would not help me. I did purchase a 2019 Ford Edge from a great dealership that has given us good service.
Turbo
Disappointed Frustrated , 05/27/2020
2019 Cadillac XT4 Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
17 of 18 people found this review helpful
XT4 well heard a noise, took the truck to dealer at the dealer they where not able to find the problem 2 weeks in the vehicle still in shop they realized it had to do with the turbo. In which the service manager stated the part does not exist !! What? how can you make a care and not have replacement parts? They gave me my car back and stated it was safe to drive as I was driving the car down shifted from 40 to 30 MPH. I took the car back same day they mentioned OH yeah your timing belt is off not working I was told by service writer the car should have never been sold. 4 months later still no car no resolution to the turbo , engine, timing thing frustrated !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will never buy another Cadillac product ever Director of GM service said we can buy back your car, however we can't ..I am really afraid of driving this car .
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TRANSMISSION ISSUES FROM THE START
ah782457, 03/26/2021
2020 Cadillac XT4 Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
30 of 33 people found this review helpful
I bought this car in 12/2020 with 2 miles on it, it was brand new. At around 1800 miles, the car had the check engine light come on, a warning that said service transmission immediately, and would not go into drive, reverse, or park. Had to get it towed to the dealership- where it took 3 days for them to get ahold of GM to see what they suggested could be wrong. They told me " we are just going to put a new transmission and hope this works" They still cannot tell my why it messed up to begin with. They took two weeks to fix, and the same day i picked it up i had to go back in for a whining noise the car made during acceleration. I was told that it is normal- even tho it never made that noise previously. Took the car home and the next day had to take again to serive as the noise got worse and the gear shift was super jerky. They kept the car and it is still there. They are trying to say it is most likely because the car has to learn how I drive- complete crap!!! A brand new car should not need a new transmission in less that 3 months and less than 2000 miles. I called the dealership and Cadillac to request the buy back and they said i had to jsut keep taking it in for repairs. Having to file a Lemon claim in Texas in order to get any resolution. Steer Clear from this SUV!!!!!!