Used 2023 Cadillac LYRIQ Consumer Reviews
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Bugs bugs and more bugs
Disappointed, 04/07/2023
2023 Cadillac LYRIQ Luxury 4dr SUV (electric DD)
101 of 104 people found this review helpful
I have owned a Lyriq for four weeks.(3/23 delivery) Radio stopped working (fixed) Driver assist system does not work Front and rear cameras do not work Super cruise does not work Right rear turn signal does not work. Download patches from Cadillac to dealers in Phoenix, do not work. (I have spoken to two dealers) To boot, I called Cadillac’s evconcierge line and was transferred to five different people and was disconnected twice. A rep said their phone systems are having glitches. If they don’t have a phone system that works how will they ever get a ev to work. Very disappointed.
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WHY?
SRS, 07/12/2023
updated 10/28/2024
2023 Cadillac LYRIQ Luxury 4dr SUV (electric DD)
108 of 112 people found this review helpful
SuperCruise download opens Pandoras Box of issues. The Lyriq we took delivery of us has been in the service bay for six straight weeks now as of 7/13/2023. Cadillac is in serious trouble. UPDATE: This is a final review in the continuing nightmare that has been the cash purchase of a 2023 Lyriq. The vehicle has been in the service bay at Coulter Cadillac in Phoenix since May 31st. Today is August 21st. The final response from Cadillac in our attempt to get them to repair all the faulty technology is "We have done all we can do. Either come and pick up your vehicle or we will start charging you storage fees". DO NOT make the mistake of purchasing a Cadillac Lyriq folks. I have never experienced such a nightmare with any vehicle in my 40 plus years of owning vehicles. As what is definitely the final addition to my review, we are scheduled to pick up our Lyriq from the second Cadillac dealership we took the vehicle to. Thus, the vehicle was dropped of on May 31st and we will 'hopefully' finally have the vehicle returned to us on September 22nd. Obviously, the Phoenix dealership is completely incompetent and we are hopeful, due to the daily updates received from the Scottsdale dealership, that we will actually have a functioning Lyriq. I would suggest not rolling the dice and purchasing this vehicle. The Cadillac dealerships obviously are unable to service the Lyriq and it has so very many glitches. I will not follow up on this review no matter what we are returned tomorrow. It will either be hiring an attorney and pursuing the 'Lemon Law' or we will sell the vehicle, as any future issues will be more utter nightmares to have serviced. While I swore not to add to my review, I can't help but share that to date (October 26th) our Lyriq is STILL being 'serviced'. It is absolutely shocking that Cadillac put such a vehicle on the market and expected it to be the future of their brand. I have never experienced such a nightmare with any vehicle in the 40 plus years I have been purchasing vehicles. Cadillac should be ashamed that they have made no effort to buy back us this obvious lemon of a vehicle. I would advise all potential Lyriq buyers to look elsewhere for an electric SUV. This vehicle is not the answer to any electric alternative. If we do not look for a legal remedy to this, I would imagine Cadillac would still be attempting to correct all the faulty technology in this disaster of a vehicle.
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2023 Cadillac LYRIQ for sale near you
3 of 8 listings
- Luxury 4dr SUVMSRP: $37,6906 mi away
- Luxury 4dr SUVMSRP: $39,999100 mi away
- Luxury 4dr SUVMSRP: $31,99864 mi away
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Loved it for three weeks
Kevin, 08/25/2023
2023 Cadillac LYRIQ Luxury 4dr SUV AWD (electric DD)
62 of 64 people found this review helpful
After three weeks and three hundred miles I walk into my garage to find my Lyriq was completely drained of energy. It drained itself from 180 miles to 24 overnight while parked in the garage. It will not charge and finally completely died after four hours to the point where I had to manually enter the vehicle through the tailgate. If that wasn't enough once I finally got it to Rizza Cadillac in Orland Park where I purchased the vehicle, they did not have a loaner available. I thought it was Cadillac policy to have a Lyriq available as a loaner. I'm feel like I purchased a Chevy or Buick and not a Cadillac. I received much better treatment service wise from the Lincoln. Maybe I made a mistake when I switched.
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WORST CAR I HAVE EVER OWNED
Disgusted Lyriq owner , 10/24/2023
2023 Cadillac LYRIQ Luxury 4dr SUV AWD (electric DD)
37 of 38 people found this review helpful
Do not buy a Lyriq! Clearly this vehicle did NOT undergo proper field testing prior to rushing it off the assembly line. Shame on GM Cadillac for not doing basic safety and quality checks. My car has been in shop or on a flatbed more often than I have had the (dis)pleasure of driving it. I have only owned it for 4 months. Innumerable safety issues: drive function, collision warnings, poor visibility, whiplash inducing sudden braking when there is no obstacle, cameras that don’t work and more. 12 volt battery that controls the information screens failed and vehicle towed to dealer where it languished for a month. Now back at dealer via flatbed because of a drive mode malfunction warning. ONSTAR admonished me that vehicle unsafe to drive due to that warning. I was NOT offered a loaner either time. Dangerous to drive due to distractions related to information screens cumbersome and not intuitive. Way too many swipes needed to access basic functions such as preferred audio. Phone charger slot in center console does not work. Sound system is very poor, certainly not what one would expect from a luxury vehicle. Cannot get surround sound to operate. Headlights very poor visibility on low beams. Liftgate fails to operate. Trip planning software inadequate. Does not overlay route with EV charging stations along the way. No snow tires available for this car. Tire pressure sensors don’t work or is that tires losing air? Cadillac does not know! Don’t hold your breath if want to take advantage of EV charging station install via GM partnership with Q Merit. I live in a rural area and Q Merit has not established electrician network for rural customers. 4 months since car purchased and I still do not have the GM promised charger installation. To add further insult, I have been assigned to “Executive Team” (ET) to help resolve issues outlined above and many more that I have not included in this potential Lyriq owner warning. ET role is to delay, placate, obfuscate, deflect blame and take ZERO responsibility for the failures of GM Cadillac and my car specifically. Even with many of my issues making the car unsafe to drive, GM hides behind legal shield and clearly has no intention of fixing unless forced to by National Highway & Transportation Safety & Traffic Administration. ET a rep stated this. Where is ethical business practice? Another insult is that my car was specifically ordered with the factory installed 2” trailer receiver hitch. Lo and behold, that item is missing! GM denies any responsibility even though car rolled off their assembly line and sticker stated hitch included. GM blames the dealer. Dealer blames GM. I, as the car owner, am the monkey in the middle and they refuse to make it right even though ET has admitted that I am not in the wrong. Bad business practices at GM. ET rep refuses to put anything in writing to me. States that GM policy is that NOTHING is ever put in writing to a customer and all done via phone calls. Will not answer emails. Will only discuss my case on a recorded line. I asked if I could access the case details and was told only if I made a request via an attorney! I cannot get details of my case from GM unless they are legally compelled to provide my case documents and the recordings of my phone calls with GM. This puts customer at a distinct disadvantage. I could go on, but you get the picture. 4 months in and nothing resolved nor do I have hopes that it will be. If reaches point that I want to return the car, I was told that they would refuse to buy it back! So, I am stuck. Sure hope that at some point GM will get a moral compass and does the right thing. Stay tuned.
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Love our Lyriq
John, 05/09/2023
2023 Cadillac LYRIQ Luxury 4dr SUV (electric DD)
39 of 44 people found this review helpful
Due to the high demand for the car, we bought the car sight unseen from an out of state dealer. Our test drive was the 7 hour drive home and we weren’t disappointed. It is probably the most comfortable car we’ve ridden in. With the size and weight driving it reminded me of my first car, a ‘70 Buick Electra without all of the body roll. Our range anxiety diminished once we were able to find working chargers fairly easy. However, the 4th day of ownership the dash changed solid blue and purple. This required a tow to the dealership for repairs. Two days later it was back in my possession. Initially the car was losing 13 miles of range each day just sitting in the garage. The fix for the dash apparently fixed that as now I just lose 1 mile a day powering internal systems. This is much more acceptable. The fit and finish is pretty good but I expect better from the GM premier brand. The drivers door is not flush with the body as the passenger door is. There are also scratches in the plastic bits on the back side of the vehicle. Overall, I’m happy with my purchase. With all of the issues getting the Lyriq to market, I went into this purchase expecting less than perfection and that’s what I got. With having the first Lyric in my area, government rebate and thousands of savings over a ‘24, I’m content with the issues. That is as long as they don’t continue too long. Favorite things on the Lyriq: Comfortable Seats; Soft Ride, even with the ‘22s; Safety Tech; AKG Sound System; Decent Range; Plenty of room for my wife and I and the Goldens. 🐕🐕; Annoying Gawkers 😄
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