Used 2010 Buick LaCrosse Consumer Reviews
Unresolved Noise on Startup
Bought a new, fully loaded 2010 AWD in June, 2011. It always gets 'compliments' on the exterior styling. Unfortunately, I have an unresolved clanging or banging sound at startup. The annoyance has been diagnosed from the beginning and the symptoms at startup last for 30~75 seconds. It's loud, embarrasing and some type of manufacuring or assembly non-conformance. The local dealer has tried a few things with guidance from Buick service and engineers. Going on 9~10 months and Buick Customer Service basically told me to quick calling because they are not going to fix the non-conformance.
2010 lacrosse history
Own The car since 2010 had 400 miles, warranty work done so far is tires replaced (they were out of round), steering corrected after multiple complaints about noise when turning, body work due to paint mismatch on front and rear bumpers, rotors turned multiple times due to warping, @ 51000 I replaced rotors after warranty expired no problems since, @ 80000 water pump replaced, @ 89000 ac compresser and condenser replaced because descident bag opened expensive fix, @ 92000 power steering started leaking car currently in shop to diagnose. Leaking Powering Steering hose and since its on the back side of the engine very expensive to replace ($1800), 98000 miles, DIC Says service suspension system but leaves no code according to shop has to happen when they can see it. Passenger side seat heater function not working ( Has not been looked at yet).
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- Comfort
- Reliability
- Value
Loved it until...
Overall the style, ride and comfort is awesome. Then came the repairs! It started with an issue regarding the sun roof. Out of no where it would not fully close. I noticed it on the highway at greater speeds than on city streets. No leaks but whistling. Brought it to the dealer and they "reset" the computer stating it was misreading alignment in sensors. Problem solved...sort of. 3 times this happened along with them reseating the entire sun roof unit. It happened again after the reseating and then they stated the next try possibly costing me $$ because they needed to bring in a GM consultant at a cost. After MANY back-and-forths we agreed to let him at least look at it before deciding on a course of action. He said that they didn't follow the service bulletin properly and pointed out the instructions state to remove glass from frame BEFORE reseating sensors, aligning the frame then reinsert glass. OOPS! Can't make this up. All is fine. The above was not the "car's" fault but the stooges working on it. The straw that broke the camel's back? At 59K miles (still under warranty thankfully) it required a Catalytic Converter on Bank 1. Here I am at 96K miles and I need the same Cat replaced and it is NOT under warranty! $1K! Also - Rear Hub & Bearing at 70K miles!, Front hub & Bearing at 80K miles, and the brakes seem to need replacement a whole lot more often than my Lincoln. Going back to Lincoln...thanks for nothing Buick!
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- Technology
- Performance
- Interior
- Comfort
- Reliability
Best of the best
I am in my mid-20's and find this to be one great looking car! I have driven BMW's & Cadillacs before and the Lacrosse is way ahead of the competition. The Styling is great inside and out and very comfortable.
LaCrosse CXS owner
I love this new LaCrosse. Got mine in June, after 5 months it has been flawless! Got the CXS with every option but the Touring package. Blue w/Cashmere interior. This car's performance is phenomenal and returns above average MPG. Standout qualities are interior quietness, exterior design, ride and handling. The Navi system is first-rate with high-def graphics lacking in other GM offerings. I get lots of compliments at the gas station, in parking lots, etc. Really a departure from the previous model they had out. I am glad I gave this car a try, I love it!