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Consumer Reviews for the Volkswagen Atlas
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The new car that drives like an old car.....
Doug, 01/11/2018
2018 Volkswagen Atlas V6 SE 4dr SUV (3.6L 6cyl 8A)
I purchase the 2018 Volkswagen Atlas SE back on August 19, 2017. After having it 3 days, I had to bring it in to service for severe shaking at speeds over 40mph and a whining noise when accelerating from stop. The performed wheel balance and gave it back without testing. Problems still existed. Took it back and this time I was told I had 2 bad tires. They replaced the 2 tires and told me … that would fix the whining noise and shaking. Problems still existed. Started noticing a rattle from the driver front end when driving over rough terrain at a slow speed. Took it in again and was told there were loose bolts under the dash and they couldn't recreate the whining noise (I've submitted several recordings but they ignore). Problems still exist. Get VW Corporate involved.....they have QTM come out only to tell me the vehicle is operating according to specs. Received it back with same problems. I decided to try a different dealership in hopes to get this resolved. After over of month of waiting, I get and appointment. I did a test drive and was able to show the service guy all problems. QTM came back and said there were loose bolts on the sway bar link; so I guess they changed or tightened them. I was told again that they were not able to recreate the whining noise. My guess is that they don't have a clue what that issue is. Anyways after 12 days in the shop, my vehicle still has the same problems. Tried to initiate a buy back with VW and was denied. They recommend me bring it back in to service. I wasted enough time with this vehicle and is beyond exhausted. I also get the metal to metal rattle form the engine when powering off, A/C sometimes doesn't work, radio glitches and the plastic on the outside is loose in several places. I will most likely hire an attorney to file a lemon law claim. I wanted to be sure that I can at least spare someone of the headaches this vehicle and VW has caused for my family and I. Yes it comes with 6 year 72,000 mile warranty, but the service departments are not prepared to address issues with this vehicle. This makes the warranty useless.
Update: VW bought back my Atlas and I’ve since purchased a Honda Pilot which is serving my family well
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