Used Mazda Mazdaspeed 3 for Sale in Skokie, IL

Located in Palatine, IL / 15 miles away from Skokie, IL

Dealer Review:

Current used car purchasing reality with Arlington Acura: 1. The price on the internet is not the real price. 2. The quote you receive when you inquire about the car on the internet is not the real price. 3. When you respond to your quote via email and request what mandatory fees will be part of the deal, you will not get the courtesy of a response. And yes, I called the Internet sales number requesting the same info and I never received a call back. 4. When you go to the dealership (because they seemingly won't respond to your email or voice message if you want to know the real price before you get to the dealership - and they really have the car you want) you will learn they will add minimally $1700 to the used car price on the internet by adding "services" to the car that come with approximately a 500% profit margin - "etching" and "appearance protection". That then becomes the actual price. 5. On the sales floor, the great and wondrous Wizard of Oz (sales manager) sits behind his curtain (counter) and dispatches his salesman back and forth to basically tell you about how hot the car market is now and how non-negotiable the prices of these additional high margin "services" are. I cannot tell you if those additional "service amounts" are truly non-negotiable or not and I do not know what shenanigans may occur in the Finance (closing) office after they purposefully try to exhaust you on the sales floor. I left after my salesmen's second return trip from the Wizard because I could not tolerate the earlier lack of ethics in advertising combined with the subsequent and unnecessary drama in the sales process. I am not naïve, I have purchased many used cars, but this process has become even more unnecessarily dirty recently. About two weeks later the car I wanted was on Carmax with a few less miles. Their process was much more transparent and I so I purchased my used MDX from them. Maybe I paid a little more. But I somehow doubt it. And frankly, I don't care. I simply felt more respected throughout their sales process. I knew the price from the outset. Arlington Acura's Internet Sales Team, Mr. Useini in Used Car Sales, and the entirety of the Arlington Acura senior management team needs to rethink how they want to earn their customers' respect and then their long term business. Yes, Arlington Acura can get away with the current yellow brick road psychodrama for now - as they and many others have done in the past. But people will remember the disrespect they were shown and over time they will find alternatives that suck less. Like I did. I understand today's marketplace. It is a seller's market. Prices are high because inventory is low and demand is steady. But that does not excuse a lack of ethics in business practices. Treat your customers with respect. Advertise the real price. Failing that, provide the mandatory fees in the text of the ad. Failing that, at least provide the mandatory service fees in the internet quote you provide. And lastly, failing that, at least respond to an email that asks for those fees. Don't make someone drive 30 minutes to your dealership to learn about these fee

Features and Specs:

21 Combined MPG (18 City/25 Highway)

Listing Information:

VIN: JM1BL1L45D1784406
Stock: R1278
Certified Pre-Owned: No
Listed since: 05-09-2022

Located in Terre Haute, IN / 179 miles away from Skokie, IL

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

21 Combined MPG (18 City/25 Highway)

Listing Information:

VIN: JM1BL1K34B1386626
Certified Pre-Owned: No