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Used 2021 Ram ProMaster City Consumer Reviews

2.7 out of 5 stars
39 reviews

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We have a limited number of reviews for the 2021 ProMaster City, so we've included reviews for other years of the ProMaster City since its last redesign.

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Pros
Cons
1 out of 5 stars

Death trap

Karen Moreino, 12/11/2023
2018 Ram ProMaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
0 of 0 people found this review helpful

it took some time but my 2018 shuts off on its own while driving it. if the key is not facing with the bumps up it will randomly shut the car down in the middle of the road. it is extremely life-threatening. I repeatedly contacted the dealer where I purchased and they seem to not be able to find a problem but it still happens when I'm not aware of the key position, which is extremely dangerous if someone other than myself is driving the while and not aware of the problem. I was almost in an accident two days ago after purchasing new tires for the winter as I drove out of the parking lot of the tire shop, I forgot to look at the key position and a city bus almost rammed into me when the car shut off I coasted into the right line and I almost knocked down a for sale sign. I immediately called Dodge Ram with my case number #87437155 and the dealer Valenti in Mystic CT. but it seems like I just keep getting blown off by both. the vehicle is paid off.

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5 out of 5 stars

Just what we wanted

Turkey River Window Cleaning , 06/15/2024
2018 Ram ProMaster City Tradesman SLT Cargo 4dr Minivan (2.4L 4cyl 9A)
0 of 0 people found this review helpful

Van is in excellent shape. Great buying experience.

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4 out of 5 stars

Great basic vehicle for moving cargo and/or people

DJ, 04/09/2025
2020 Ram ProMaster City Wagon SLT 4dr Minivan (2.4L 4cyl 9A)
0 of 0 people found this review helpful

The 2020 SLT Wagon is a fine vehicle with an interesting combination of features. For small business use, the wide-opening rear doors and cargo area allows a forklift to direct-load a 48-inch pallet into the back, and dual sliding side doors allow quick access to cargo in tight areas or traffic. Second row seats are removeable with a few bolts, leaving a huge cargo space or for car-camping. I left the smaller 2nd row seat in place and removed the larger section, allowing seating for 2 + the driver, and near-max cargo capability. Engine/transmission is peppy and has been trouble free for all 70k miles. The full headliner and mostly-covered rear sidewalls make it significantly quieter and temperature-stable than a stock unlined cargo van. Suspension is a bit stiff, as most folks would expect on a small vehicle rated for a 3/4+ ton load. On/off heated front seats are nice on those cold mornings. USB media input allows for streaming or listening to pre-recorded content like podcasts from your personal device. Radio and phone interface are basic, but solid -- no bells and whistles here. The optional Entertainment package on mine gives more speakers to fill that cavernous rear space with music, and adds electric side windows in the sliding doors for the second row seats. 16 gallon gas tank is standard for a vehicle of this size. The large mirrors w/small curved-mirror inserts, in combination with the Wagon-option extra windows on the side and rear doors, give better-than-usual driving visibility than a closed-box cargo van, and the backup camera makes parking or backing into loading docks a breeze. Mileage is fine, but wildly variable depending on wind. Catch a good tailwind on the highway and you'll be shocked at your great mileage, but conversely, a stiff headwind on a long trip will make you sad at the pumps. It's a nice brick, but it's still a brick.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Electrical problems caused by the transmission

RC, 09/26/2020
2016 Ram ProMaster City Tradesman SLT Cargo 4dr Minivan (2.4L 4cyl 9A)
0 of 1 people found this review helpful

This is why after 6 dodges I will never buy dodge again! They are lemons stay away from them. The dealerships can’t fix them. They changed the transmission 2 times in 1 visit, the truck has been in the shop or a total of 3 months off and on! Very bad product never buying dodge again!

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