Pricing
WHAT A LET DOWN
I purchased a new 3500 work truck with the Cummins diesel. 15,700 miles in and an injector goes out. OK not a huge deal its under warrantee. Well of course the part is back ordered and not sure when it will arrive. Around 45 days later they get the part and "fix the truck". I drove 2 blocks and the exact same code and engine light is back on. I had just gotten in the Freeway so I exited the 1st exit (3/4 mile) and heading back to the dealer. Truck dies in the intersection, starts back up, drive 2 blocks and it dies again, a total of 5 times. Finally pull back into dealer and of course died as i entered the driveway. They proceed to tell me it is nothing they did, but it must be the fuel pump, but before they can work on that the "STAR" engineers need them to change the fuel filters, of course they did not have so I i had to run them down. Not the fuel filters but they needed to run more test according to "STAR" . 20 days later I get the call they think if is the fuel pump and they will change it when it gets off back order. When they received the fuel pump the dealer proceeds to tell me they do not have the tool to change it and they are trying to barrow one from another dealer. I had already opened a claim with the US Customer Service Department and was told i would receive my payments back for the time the truck was down. Bottom line 5 plus month later i get the call my truck is ready. I arrive at the dealer only to receive a bill for $195.00 to change fuel filters claiming that is not under warrantee. WTF! 5 month without my work truck, no loaner, no sorry, just you owe us. Finally ready to "Close My Claim" at their request and the tell me they can only give me 2 payments back. I have owned vehicles from DCJR for over 40 years and they have lost my business, not because of the break down, but their lack of performance from the Corporate offices down to the Dealer. I would guess besides my $3,500.00 in payments I lost 10's of thousands in work. We use this truck with a small trailer to haul small loads in the L.A. area.
I’m over RAM!
I have had Ram 3500 HD trucks since 2003. Every few years I have traded it in.. I got the recall today so I called the dealership and no help so called corporate and they were no help.. It is my only vehicle and a daily driver.. I spent $91k on this truck and they say tough crap ?? No loaner vehicle to give.. I am expected to pay the $1000 a month payment to the finance company, and be stuck at home which I can’t be.. Plus they do NOT know when the part will be available .. I’m gonna drive jt and if it catches on fire I have good insurance!!!
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- Tradesman Diesel Crew CabMSRP: $71,09022 mi away
- Laramie Diesel Crew CabMSRP: $90,70522 mi away
- Limited Diesel Crew CabMSRP: $101,05022 mi away
Do not buy this vehicle!!
Just purchased and only have 3800 miles. It is a +$75,000 truck and failed in the first couple months while on a trip 800 miles from home. The transmission failed. I have learned Ram knows they have a quality issue and have releases a service bulletin for my issue. I went to the nearest dealer that is a small dealer as the vehicle is can’t be driven. The dealer told me they couldn’t look at the vehicle for a couple weeks. Tried to get the vehicle towed to another bigger dealer but Adam said they would charge me $1,000. Every call to the Ram service line is to a person in India. If you ask for a supervisor they either say they are not available or hang up. I am literally stuck as a single dad with 4 kids in the mountains of Colorado and can’t get Ram to even answer a basic question like how I can get a rental car. By God’s grace I have the funds to put my family up and fly us home because no one can tell me when my truck can be fixed. My heart breaks for anyone that had had this problem and does not have financial security. All I can say is don’t buy Ram. A Ford may cost more but I promise you they won’t leave you stuck on the side of the road for their known defect.
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Less that 30 days of satisfaction
I Purchased a new Ram 5500 specifically to haul horses to equestrian events (our main hobby). Less than 30 days after delivery, I set out with horses from North Carolina to Oklahoma. On the way home, my "water in fuel" light came on, then the "service exhaust" light came on, then the truck died. Now I know that Ram can't control bad fuel, but here is where my complaint begins. I paid to have the truck towed to a dealer (and I paid to have my horses and trailer towed home). After two weeks, the dealer says they don't have the tools to fix the truck, and Ram Customer Service won't call me back. I would give zero stars if that had been an option.
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Radio Frustration
Love the truck: Hate the radio: Zero customer service. I have owned this truck for just over one year. It has been in the shop four times (1 - 4 days each time) due to the radio will not hold the preset stations. Constant pain in the ... to reset the stations. Ram's continuous message: The next software update will correct the issue. There have been several software updates with zero resolution. The last conversation with Ram Customer Service: "The engineers are working hard on the fix and I'll have to wait for a software update." Apparently Ram needs new engineers if they can't fix a radio. Can't trust Ram to fix a radio, what if it's something serious? Reckon it's time to sell and get a different brand with this type of customer support. My trim was not available as a selection: Tradesman 4 DR, 4 WD, Dually. 4 Jan 2023 Update: I've been dealing with this issue for 16 months...16 months. Been in conversation with Ram UConnect and "Ram Cares" for the past week. Not a good experience to say this least. During the first conversation I was told the needed update would be out Mar 2023. This week; they don't know when it will be out but...but... I was offered a free oil change and tire rotation! What nerve. I asked them if they could just fix the radio. To which the answer was: "No."
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