2014 Mazda CX-5: Windshield Replacement
February 28, 2014
When the windshield on our 2014 Mazda CX-5 cracked, we figured it would be an easy fix. It turned out to be more difficult than expected.
Our first phone call was to Safelite AutoGlass. This company has been historically quick to locate and install new glass. They've done so at a reasonable price, and it was always as easy as a few keystrokes online.
Not this time.
We needed a windshield to account for our optional rain-sensing wipers and Smart City Brake Support system. This was the hang-up. For one, we had to call rather than order the glass online. The phone rep confirmed the glass was not in stock. It had to be special-ordered, but she could not place the order for us. Instead, the warehouse had to call us back to do so. That call never came.
Option B was a call to Huntington Beach Mazda. This dealership was nearby, and its proximity was the primary reason for our call. We had not used them before, but we will try them again. Our advisor located a replacement windshield in moments and scheduled installation for the next morning. The glass and seal cost $539.21 and the labor was a flat $250 for the outfit they sublet the work to. This was the easy we wanted.
On the whole, this experience was more complicated than a typical windshield replacement. We can't blame the Safelite for not having parts in stock, just that it didn't call us back. Thankfully, the Mazda dealer was able to deliver a timely install and get us back on the road.
Total Cost: $789.21
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 25,785 miles