Used 2020 Lincoln Aviator SUV Consumer Reviews
Stunning looks..not ready for prime time
Problems right off the showroom floor. Salesperson a ghost once the ink dried. In 4 times for rear camera and still no fix. Got the usual dealer line we can’t replicate the error. iPhone integration spotty. huge disappointment and in 4 times with just 1000 miles. Worried it will only get worse. Finally fixed after the 6th visit. iPhone integration still glitches. SiriusXM station tuning frustratingly slow. Overall ride quality not on par for what you would expect from an $80k car. Air suspension constantly adjusting when at traffic light. While the engine has decent performance it is very buzzy and seems to be working like mad keeping up with Multi gear transmission. Big disappointment. Can’t wait to turn in.
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Aviators that don’t Fly
What a bummer our Aviator has turned out to be! Pre-ordered and waited almost 5 months for delivery. Problems galore. First the rear camera was intermittently working. It would show just a blue screen randomly. Sent in to shop, they replaced the camera. There have been three recalls...this year. Today while driving the car suddenly alerted that it was overheating. Full red temp and sluggish performance. I pulled over and called Lincoln Roadside Assistance. 2.5 hours later a tow truck came and hauled it to a dealer who told us it would be three weeks before they could look at the vehicle. Three weeks. Worst new car experience I have ever had.
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- Reserve 4dr SUVMSRP: $38,000In-stock online
- Reserve 4dr SUVMSRP: $39,998In-stock online
- Reserve 4dr SUVMSRP: $35,998In-stock online
best all around
smoother, quieter, quicker, more luxurious, far better electronics and usability than previously owned Lexus LS 460 and Porsche Cayenne. Better in every respect.
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Un-Tested luxury failure
Driving home from the dealer I found the sunglasses holder would not close. Called in and scheduled the repair. Was sold that the service department would pick up the vehicle. Didn’t hear or see the fine print that there was no loaner. Next the screens went blank while driving. Took a photo of the issue and asked they check into it while in for the floor mats, oil change, and install of the new sun glasses holder. They found nothing and couldn’t recreate the problem. Next, while driving to work, the dash board went unresponsive. This time I took a video of the screen and controls not working - the whole drive to the office. It’s in the shop again. During the visit I learned not to use a car wash as it might break the side mirrors. It was recommended to bring it in for a free hand wash. Did design engineering do no testing? If I did this I wouldn’t have a customer base. Is Ford trying to reduce the number of pesty customers?
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Good, but a few things keeping it from great
First time Lincoln driver; leased a 2020 Reserve in February after 8 years with BMW as an X7 was way out of my price range and I wanted a 3rd row, even if it is a bit small. At this point, I'm 7 months and 5k miles in, so enough to get a flavor for the vehicle. In short, leasing it is a great idea, but not sure I'd suggest buying due to some of the glitches and shortcomings. Some highs and lows: Positive: I'm 6'5" 290 - not exactly a small person. I have a 12, 10 and 3 year old. We all fit (car seat behind me) with room to spare (my wife alternatively is 5'3" so not taking up a ton of leg room!). While the 3rd row is smallish, my 12 year old can sit behind the 10 year old without much complaining. Negative: We sat in the Black Label and the 30 way seat sits way too high without enough head room, even on the lowest setting, which is part of what drove me to the Reserve. The Reserve seat give you a ton more head space. It does "sit" like a sportier seat with side bolsters, but coming from BMW, it's a very familiar feel (my dad and father-in-law don't like it, but I really do). HOWEVER, the leg support is awful. In 8 months driving around town, I never noticed this, but we did a COVID-induced 15 hour drive form Chicago to NY to avoid flying and my legs were numb and killing me. That alone makes me second-guess the brand. Positive: The engine is massive; even with the size and weight of the vehicle, it feels quick. City mileage is mediocre as expected but still got mid-20s on the Chicago to NY and back drive, which is respectable. Positive: The styling is beautiful - no regrets there - and the tech, in my vehicle, has been flawless so far. Sensors and cameras are amazing; adaptive cruise and lane hold are fantastic. Navigation is good (although annoying you can't type it in while driving) and the phone app is also quite good (you can lock, unlock and start your car with an app on your phone). Positive: Storage is ample. Glove box and console are great, cup holders are good, trunk space under the floor is a nice bonus. Negative: Finish quality is already showing to be lacking, as well as some design attention to detail. In the last 7 days, both passenger side doors stopped opening from the inside. The doors have an electronic push button and both have failed, so we either roll down the windows to open the door or the driver goes around to let people out. Clearly this is not safe. The driver door has a pull latch so I could get out in case of emergency, but none of the other doors have this. This is a BIG problem and bad design. To get a loaner, I'm waiting about 5 days to bring the car in which isn't unreasonable, but we'll see how the repair goes. Such an important thing failing this quick makes me nervous about the long-term. Staying in the design theme area, the second row has captains seats (very comfortable - I can "sit behind myself" if that makes sense) and there are cupholders in the floor. That can't be removed. 3 kids, cupholders in the floor that you can't remove. Bad idea. Oh, and the second row seat doesn't really slide forward enough to get in and out of the third row any more easily than by climbing between the captains seats.. over the cupholders.. in the floor.. that can't be removed to clean. Just a bad, family unfriendly design there. Overall, yeah, 4 out of 5. For me to drive around town, it's a 5. Take a few guys to play golf, it's a 5. Take kids to soccer or basketball, it's a 5. For a 5-6 hours road trip, it's a 5. But for some of the part failures and design shortcomings, a 4 at best. And for the lack of comfort on a long road trip, a 4 at best. Do I regret leasing it? Not at all. For 36 months, pretty sure I'll be content and by that point, as the kids are bigger, we'll need to do something else anyway. Would I buy one for $70k expecting it to be a 10 year vehicle? Absolutely no - don't bank on that as my guess is it'll turn into a money pit.
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