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Used 2020 Kia Soul Consumer Reviews

4.1 out of 5 stars
89 reviews

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Pros
Cons
5 out of 5 stars

A joy to drive!

Robert F, 07/22/2022
2020 Kia Soul S 4dr Wagon (2.0L 4cyl CVT)
0 of 0 people found this review helpful

Love this car. Had a 2016 Buick Encore which handled about the same but the Soul is more roomier, quieter, and more powerful. 2.0L The CVT transmission is awesome. Encore does not have CVT. The Encore blew an intake manifold and 3 engine sensors went off after 5 years.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Zippy Zoom Zoom

Karita, 02/23/2022
2020 Kia Soul LX 4dr Wagon (2.0L 4cyl CVT)
0 of 0 people found this review helpful

I absolutely love this car! I’m 6’ tall & I drive over 500 miles a week in Alaska where the weather changes from sleet to ice to snow to rain daily! No only is this car comfortable but it handles all the conditions weather has thrown at it! The only time I got stuck in a driveway was when the snow was 18” the night before! It can handle a foot of snow no problem!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Paint job and overall performance disappointing

JJK, 01/03/2022
2020 Kia Soul LX 4dr Wagon (2.0L 4cyl 6M)
0 of 0 people found this review helpful

I LOVED my 2014 Kia Soul and would still have it if someone hadn’t crashed it. The Kia Soul 2020 is a significantly lower quality in looks and performance. The paint on my former Kia was perfect after 6 years and being kept mostly outside in Midwestern weather for the first four years, after which it was garaged when at home . The 2020 Kia paint scratched up with many small scratches within a few months (<4> of ownership even though had been kept almost entirely garaged when I was home. When I brought to Kia dealer’s attention (the one who sold it to me), after only owning it for a few months. they implied it was not under warranty and sold me paint pens (plural). Numerous more scratches over the next 18 months. Dealer refuses to cover under warranty. And found out the three year warranty only lasts for 32 months (!!!), not 36. The drive is also jerkier, especially at stops, which can be dangerous when entering busy traffic. This will be my last Kia. It is the perfect size, shape and height for me, but not worth the lack in quality and failure to honor warranty.

Safety
2 out of 5 stars
Technology
4 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

FRUSTRATING

Michele S, 02/13/2022
2020 Kia Soul GT-Line 4dr Wagon (2.0L 4cyl CVT)
0 of 0 people found this review helpful

I love everything about this car, except the engine. It makes. Loud diesel like noise and of course the service department can't find anything wrong with it. When you're driving through a parking lot and people turn to stare because of the horrible racket, it's a little aggravating. Maybe I can get it fixed at some point. I will most likely trade it in. Edited to add: it burns oil at a faster than normal rate. Kia says it's within their guidelines, so there's nothing they will do.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

2020 Kia Soul x-Line Bronze with Black roof

Greenwood Slim, 08/25/2020
2020 Kia Soul X-Line 4dr Wagon (2.0L 4cyl CVT)
0 of 0 people found this review helpful

just bought a 2020 Soul X-Line , this is my fifth Soul , I still have a 2019 Soul with a 6 spd. manual transmission and 1.6 ltr. engine , I really love the way my 2020 handles and also the restyle of the dashboard only complaint is the 18 in. wheels seem to give a more harsh ride . My 2019 with 15 in. wheels rides much better in comparison.

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