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Consumer Reviews for the INFINITI QX30
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Wish I Knew Then What I Know Now
2018 INFINITI QX30 4dr SUV w/Prod. End 5/18 (2.0L 4cyl Turbo 7AM)
Please, please, please I BEG you before you purchase an Infiniti QX30 open the rear hatch and look to see if the left wiring harness is crushed. If so, please walk away. My brand new 2018 with only 70 miles was purchased on 6/16/18. Because the start/stop feature battery was dead I didn't actually take possession of the car until 6/26/18. During the first month of ownership I began … having problems with the backup camera going black, navigation system flashing weird messages and the lights and radio not turning off after the car was turned off and the driver door was opened. When I took it in for service the dealership said these problems were because software needed to be updated, which they did. There was also a window gasket that needed to be replaced. That part was ordered and an appointment made two weeks out. This car came complete with a rear cargo cover which we didn't disconnect to vacuum the top of until approximately 5 weeks after purchasing it. After dropping it down we saw the left wiring harness was damaged. The next day I drove it to the dealership and was told they would order a new cover and replace it at my next already scheduled appointment. Upon returning for that appointment I was told they couldn't order just the harness cover, all the wires which control the whole car run through the harness and it was one complete part which would have to replaced. They quoted me a price of $11,000 and due to the cost they were going to have get approval from Infiniti beforehand since it would be covered under warranty. The dealership had given me another QX30 loaner to drive. I checked and that harness was completely intact. I then checked several others on the lot and found 4 out of 6 were compromised, one to the point the VIN number tag located above the left harness had been pushed up and out of place. Infiniti refused to replace the wiring harness. I then contacted Infiniti Consumer Affairs, they opened a case and said a regional manager would contact me. After speaking to the regional manager, again my request to have the problem corrected was denied. I was told it was a design defect and yes, the wires were being pinched but there wasn't any sense in replacing it since I hadn't really hadn't had any major problems because the next one installed would just do the same thing. I explained I was concerned about both electrical failure and since I keep cars for a very long time, what would happen if these electrical problems didn't occur until after the warranty expired. I was told there was nothing they could do. I then asked to speak to someone over the regional manager and was told there wasn't anyone else that dealt with the public. I then called Consumer Affairs back, explained I wasn't happy with the situation, asked again to speak to someone else and was again told there wasn't anyone else to talk to. This morning the car was in reverse and once again the backup camera went to black. I emailed the service adviser to schedule yet another appointment to have the car looked at. I firmly believe it is all tied to the design defect causing the wiring inside the harness to be compromised and Infiniti refuses to take responsibility for the problem.
What is a good price for a used 2019 INFINITI QX30?
- According to Edmunds.com's True Market Value calculations, the retail price of a used 2019 INFINITI QX30's most popular trim, the LUXE, in great condition with 48,000 miles on its odometer, is $25,256. Prices vary by trim, region and options included. Learn more
What is the engine size and power of the 2019 Infiniti QX30?
- The 2019 Infiniti QX30 is powered by a turbocharged 2.0-liter four-cylinder engine (208 horsepower, 258 pound-feet). Learn more
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