Used 2020 Ford Edge Consumer Reviews
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I'd give the car a 4.5 out of 5
eighthof8, 07/08/2020
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
121 of 125 people found this review helpful
We purchased our 2020 Edge SEL new. It now has 2,000 miles on the clock. It's an overall great car. I don't suppose any car is totally perfect, so here are my cons: 1. The brake pedal sits too low to the floor which makes it unable to stretch out your limbs on a long trip. 2. Ford made a weird hump where your left foot rests; very uncomfortable 3. Your right knee, at least in my case, rests against the hard plastic console when having your foot on the accelerator. 4. Ford could do a little better in some areas with panel fit and finish. I should mention that "all" vehicles from luxury to mid-priced we looked at had a few problems in this area. Pros: 1. Almost everything! 2. In our opinion it's the best looking SUV made. 3. Lots of power. 4. First car we've owned with semi-autonomous driving, lane keeping assist, and cross traffic alert. Ford did an outstanding job with these safety features; all vehicles should be mandated to have them. 5. Seats are very comfortable. With all the options on the power seats you can tweak them to get them just right. 6. Easy entry and exit from the doors for those of us that are calorie challenged. 7. Love the little extras like running your foot underneath the rear bumper to open the tailgate. 8. And this is a biggie: Ford offers key-less entry by using a keypad on the drivers door pillar. You can lock the unlock the door using the keypad enabling us to leave the fob in car all the time.
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Best we could find after looking at EVERYTHING
Jlward953, 02/11/2020
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
89 of 93 people found this review helpful
I own a white 2020 Ford Edge SEL FWD with several upgraded packages like cold weather, electronics, and safety. Previous vehicle was a 2016 Ford F-150. I also own a 2020 Ford Explorer which is AMAZING! Best vehicle I've ever been in! It suites my wife's needs better than mine though. I research major purchase like it's the only thing going on in my life at the time. After reading reviews, spec sheets, and looking at safety tests, it was off with the family to pile in and try all the cars I looked at. Some were underpowered (looking at you CRV and RAV4), some felt cheaply made like the Mazda to a degree and the Kias for sure. And some were overpriced for what they are (again, looking at you CRV and RAV4). The domestic vehicles always rate a bit lower because of their cost. The thing is, we paid almost $8,000 under MSRP for ours. That effects the value retention and general value of the vehicle. Consumer reports is not comparing apples to apples. Neither is KBB when it comes to retained value. If you adjust my car's start price to my actual purchase price, my car has a 7% retained value higher than the Honda (class leader when I looked) My gripes: The plastic they use in front of the console is shinny and black. It's cheap looking, and gets dirty if you look at it too hard. The windshield had an odd warp near where the camera and lidar units reside. It's not terrible, and I suspect it would be replaced under warranty. The seats are made of active X. I can't say I hate it at all. I just can't say I love it either. I thought it was leather when I saw it on another vehicle the first time. It's obviously not leather after a more careful look. This car does not get the fuel economy it says it will. Even the dash co.puter is wrong. I've checked fuel economy each time I fill up. 25 was my highest, but I average 22-23. That's 60% highway. And I'm darn good an getting good economy out of cars. I've been known to set my cruise at 60 in a 70mph zone to get more fuel economy. I'm probably that car you think has an older person driving it! Though, I'm only 33. Overall, I would say this is the best value out there I'd you're looking for comfort, 2 rows, and a large storage area, but do not want to drive a sedan. It meets my families needs.
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2020 Ford Edge for sale near you
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Roomy & Quick
Non-Distracted Driver, 02/14/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
125 of 132 people found this review helpful
This ST replaces our 2018 3.5 Edge Titanium and offers a huge improvement in highway performance over previous versions. The 335 HP 2.7 V6 isn't inexpensive, but it sets the ST apart from the rest of the ho-hum middle size & price range crossovers that continue to grow in size but not in power (unless you go electric). The previous incarnation with the 3.5 strained on long grades at speeds much above 65, often downshifting and screaming at over 4,000 RPM to maintain speed while in cruise control. This one breezes along with ease and while it produces an additional 55 HP over the 3.5, it actually gets a couple of more MPG in the process - a nice plus given the ridiculously small 18 gallon gas tank. Comfort in the ST seats is also an improvement over the Titanium it replaced. Better side support and seats that seem to produce more heat when activated. One of the main reasons we stuck with another Edge was the simplicity of using the Sync system and the fact the infotainment system hasn't been relocated to extend above the dash in the center stack. Large center screens that look like ipads glued to the top of the dash continue to be a non-starter in our household, automatically eliminating a lot of otherwise decent vehicles. Other improvements include the adaptive headlamps - they seem to illuminate the road much better than any previous Edge we've owned (this is our 4th one), easy to use and non-obtrusive round gear selector that takes up less of the center console, and the new Ford Pass app that connects your car's functions with your phone. Minuses include a more difficult to access foot operated tailgate, the loss of the covered storage area on top of the dash, and a ridiculous tray inside the center console that requires complete removal in order to access the large compartment below - the very first thing we did was pitch that!! Overall a pleasant and quick ride, but the $50K price tag is a bit hard to swallow. Resale is only so-so, but we love our Ford dealer and the car fits our needs better than the competition. No real savings in leasing this model, so we went with a purchase. Reliability on the last six Ford's we've owned has been better than average, with only a couple of overnight service stays required in total, but loaners were supplied in both cases. If you're not willing to pony up the extra bucks for the ST with the V6, look at something else, as every other Edge model is now only available with the puny 2.0 4 cyl. engine that only gets a couple of more MPG at the expense of being infuriatingly sluggish at highway speeds.
Great SUV
JNM, 02/11/2020
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
84 of 89 people found this review helpful
I would recommend the AWD over FWD, the car just drives a lot better. The car is comfortable smooth and roomy for passengers. The interior is one of the best of any SUV, it gives the feel of a luxury car without the luxury price.
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Just about everything you could want...But
Happy campers, 11/04/2019
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
184 of 197 people found this review helpful
We purchased the SEL model and the interior is very luxurious. The car is the most quiet car we have ever owned and we have owned a few luxury cars. I call it a car as it drives and rides more like a car than an SUV which is exactly what we wanted. But when you need an SUV it has All wheel drive and with the backs seats folded down and you have the most cargo area of any SUV in its class and It handles beautifully. Two things I miss on the SEL model are the ambient lighting which lights the floor, the door handles,the cup holders and tray under the consul. it also doesn't have a memory seat for the driver which would be very nice since it has a 10 way power adjustment. It would nice to simply get into the car and oush a button to go back to your seat position. We found that only the Titanium models had these two options.
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Edge ST: Cool, quiet, fast, roomy
Francois, 12/16/2019
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
79 of 85 people found this review helpful
We just picked-up a new 2019 Edge ST a few days ago. With the end of year deals we got a well optioned ST for the price of a 4 Cyl model. Power is outstanding, the Co-Pilot 360+ can literally drive the car itself "A La" Tesla, and the sport seats are "Volvo great". As an ex Track driving instructor used to 1.0+ G cornering I found the handling to exceed my expectations from a car of this size / weight, and height. Also: the car was built in the last 60 days and it seems they have updated the transmission software as it is very responsive both in Manual and automatic modes.
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WE LOVE THIS CAR
tony, 08/15/2020
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
15 of 15 people found this review helpful
second edge we have purchased - got great price , the ride is great , quiet , engine though 4 cylinder has good pick up even out of sport mode ,mileage seems pretty good , very comfortable seats, roomy , safety features are great , can't speak to durability since we only have had it a week but the tech features are wonderful and easy to use . Interior seems more upscale than some competitors the shift knob takes a little getting used to but I have not had any problems using it unlike another reviewer lots of storage space including areas under the rear floor . great car so far
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2020 Edge Titanium Elite Package - Quiet Luxury
MLSB, 10/13/2020
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
15 of 15 people found this review helpful
Bought this car during Covid, sight unseen and undriven. Had a 2007 Edge which we loved but was FWD so we traded it in for a Forester. This is the nicest, quietest car we have ever owned. Absolutely no regrets with this car which has the elite package on top of the Titanium model. The interior is stunning, the maroon seat inserts really make it special and the B&O sound system is really nice. The seats are really luxurious, even my sister in law with a new RDX commented on how plush they were. The ride with the 20" wheels is nice but is probably better with the 19"s. I like the sport mode which is way more responsive, especially off the line but my wife is happy with the normal mode with the 2.0 turbo. We love the keypad entry and the remote lock/start from the free Ford connect app. My only nit is the lack of fold-able exterior mirrors but I think that is the only option this car doesn't have...it is LOADED. It is super relaxing to drive, with blind spot monitoring and all the other safety features. One last note, the SYNC 3 is intuitive to use and a really great interface. Just ask any 2020 RDX owner (like my sister-in-law) the SYNC 3 is way easier to use than the Acura touch pad. QUIET!
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Absolutely OUTSTANDING!
Mark Sanofi, 10/21/2019
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
102 of 112 people found this review helpful
SEL gave us all we needed. This vehicle tracks dead straight and is probably the easiest to drive we have ever owned. Blind spots are not a problem with the safety assist included. We like the seats and comfort of the ride. ZERO buyers remorse, which is rare for us !
Edge SE
John E. , 09/27/2020
2020 Ford Edge SE 4dr SUV (2.0L 4cyl Turbo 8A)
13 of 13 people found this review helpful
When the warranty on my 2017 BMW was about to expire, I looked at the future cost of maintenance and repairs and decided to trade it. I’m so glad I found the Edge. It has plenty of room for passengers and cargo, is very quiet and comfortable, and I love the interior layout. The rotary shift makes the interior seem even roomier, and I love that I just slip my hand down to disable the auto start stop feature. The auto start stop feature is so smooth that it’s almost imperceptible, but sometimes I know the stops are going to be so quick that I don’t want it to engage. Lots of little storage cubbies, good cup holders, very comfortable seats, easy to use infotainment system, great gas mileage, plenty of power to get on the interstate and to pass when needed. The cargo area is spacious, and it’s easy to put my golf clubs and walking cart in the back. I love that I can remote start the Edge from anywhere with the Ford Pass app on my phone. Very helpful for the hot Florida sun and you want the ac on before you get in the car.
out-ST-anding!
TobyTime, 04/23/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
27 of 29 people found this review helpful
I recently picked up my 2020 Edge ST, ordered straight from the factory, and thus far couldn't be happier. I'm the former owner of 4 different model-year Fusions and barely had any issues with them, so I've remained loyal. This time around I wanted something taller, faster, meaner on the road, and continually relevant in Ford's quest for SUV/Crossover domination. So far, my triple-black ST has lived up to this demand. On the road I feel in command, safe, and envied for my smart and sexy decision. I have minor complaints about the fluidity of the transmission but I'm sure that's nothing a calibration at the dealer can't fix. I've also got some steering wheel controls that sometimes stick in place, but again, a matter that the warranty and dealership can easily address. While the steering wheel does telescope adequately, sometimes I wish it did so more, to keep my shorter arms in sync with my longer legs. The piano black trim on the center console is not for the faint-hearted as it can scratch if not treated with kid gloves; an issue that could be easily remedied with a low-gloss option, such as the attractive pseudo-carbon fiber on the dash trim. The full LED headlight and taillight set-up is drool-worthy, as are the trapezoidal dual exhaust outlets which set this vehicle even further apart on the road. The aggressive body treatments scream sculpted muscle and the 21" gloss black wheels and tires own the road. My biggest gripe with Ford is that in cost-cutting, they removed the traditional dual-note horn. So upon pickup, my menacing ST sounded like a clown car. Luckily the replacement part available from the parts department came with the normal dual-note horn so it was installed under warranty immediately and classified as a manufacturing issue. Shame on Ford for thinking the average driver would not notice such an audible travesty. If you're in the market for the Edge ST, I would HIGHLY recommend the 401A package. It's costly, but so worth it, especially with the rebates and incentives Ford offers. The panoramic sunroof, available a-la-carte or in the 401A, is an amazing addition to a vehicle of this size and class. You almost break your neck trying to turn around and see how far back it stretches, and the open air and sunlight are welcome passengers in the dark interior. The 401A is also the only way to get cooled seats; the benefits of which I shouldn't need to explain to anyone who lives where summer dwells. There are also additional outstanding safety features and tech in the 401A that once you drive with, you won't want to drive without, such as adaptive headlamps, active park-assist, and front-view camera. In the name of remaining relevant and worthy as career car aficionados, popular online reviewers obsess over the minutia that most everyday drivers will never see or care about. The 2020 Ford Edge ST is an amazing entry in a segment being redefined by Ford. Since most people interested in buying and driving this vehicle are NOT professionals, lets leave the nitpicking to the apes.
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This Ford Edge is FANTASTIC 👍♥️
Westphalia Railroad , 03/11/2020
2020 Ford Edge SE 4dr SUV AWD (2.0L 4cyl Turbo 8A)
22 of 24 people found this review helpful
Traded 2015 Fusion Titanium- love it! But was becoming more difficult to simply get in and out of due some health issues. The 2020 Edge is so much easier to enter and sits up higher!
Almost
Keith S, 02/28/2020
updated 08/29/2022
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
27 of 30 people found this review helpful
If you've come from European SUVs (BMW, Mercedes, Audi) you are likely to be a little underwhelmed by the "soft" handling and ride. That said, if you want a fuel efficient everyday hauler, the 2020 Edge will probably work fine for you. The SEL has most everything you need but the seats (while comfortable) could use more side bolster. Lots of room in the backseat for passengers and ample cargo. The protection package came with all weather floor mats for front and back seats but disappointed that I had to purchase a rear cargo mat after market. Fit and finish could be better as I have had dirt/salt find its way through the lower door panels and slightly more road noise than I expected. Infotainment is fairly easy to use and best just to set the temp control to auto instead of trying to find all the touch screen controls for air flow and temp. Have had many SUVs in the past 30 years, first Ford. I wanted to buy locally and looked at Acadia, Traverse, Equinox, Terrain,and redesigned Escape ... no European dealers within hundreds of miles so not a lot of choices. The Edge seemed to have everything I needed and could have found a much better deal on remaining 2019's if I were willing to drive to another dealer out of town. Highlights are large cargo area, smooth transmission and performance from Eco-boost, good gas mileage (30mpg hwy so far), good traction on ice and snow (Pirelli all season tires) and excellent headlights. Low points are some fit and finish issues, bland styling compared to other mid-size SUVs, very annoying snow/ice collection in wheel wells, and more road noise than expected. The Edmunds review is pretty spot on for this vehicle.
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Edge ST
Ad73, 08/16/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
15 of 16 people found this review helpful
I was pleasantly surprised when I took my new 2020 Ford Edge ST on our first family road trip. It rides and handles like a dream. Drove it from NYC up to the Adirondacks - man oh man, she’s smooth as a whistle.
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Great Car !
Grant, 08/25/2019
updated 03/24/2025
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
59 of 68 people found this review helpful
My wife and I Love this car, it's so roomy and comfortable. Great gas mileage too. Over 34,000 miles now and it has been perfect! Best car for winter driving we have ever owned
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20 months in....
Tearex63, 12/31/2022
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
7 of 7 people found this review helpful
I bought this 2020 model new mar 2021. The car is pretty fast and corners well. As a bonus, my wife and I got to go to a 1 day driving experience in Asheville, NC. Very enjoyable and free with purchase!! The car has never had to be towed in, but..... I've had in the shop about 6 times for warranty repairs. O'brien Ford in Shelbyville, KY has been very responsive regarding these repairs. Repairs: at 600 miles turbo oil line started leaking Never could keep coolant levels up. Finally replaced radiator after almost a year. Drivetrain light kept coming on randomly. This was somehow repaired after the first year. Just had temperature drop to -7 deg F. This caused the windshield wiper motors to fail. Both replaced under warranty. I've owned about 30 cars, some costing around $100..00. Never had the windshield wipers fail before. A pretty OK car if one factors out the 18 hours I've had to sit around at the dealership waiting on repairs.
Traded My 2017 For 2020
Tcar, 12/17/2020
2020 Ford Edge Titanium 4dr SUV (2.0L 4cyl Turbo 8A)
7 of 7 people found this review helpful
I had a 2017 Titanium model that I absolutely loved. The mileage was getting a little high, so I traded it in for the 2020 version. I think the old one may have been a little more comfortable, but the tech upgrades and better fuel efficiency balances that out easily. I love the new headlight system on the new one and can see much better at night. Glad I made the trade for the 2020.
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Good SUV
Greg S, 04/25/2021
updated 10/26/2021
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
7 of 7 people found this review helpful
Purchased in March 2021, I have put about 2,000 miles on the car. This is my 4th Edge, but my first ecoboost engine. This time around I decided to test drive competitors, but decided I still preferred the Edge. I have been pleased with the vehicle. As with the others the strongest points continue to be the very quiet cabin and solid ride. It also straddles my need for a vehicle that I can commute 60 miles a day in but transitions to family duty on the weekends. It’s not too big but there is plenty of storage. That said I am not in love with the engine/transmission pairing versus the V6 six speed. Particularly in town, the transmission can struggle to find the right gear which can impede on the ride quality. I don’t notice any difference on the highway. So far the ecoboost is only doing 1 mpg better than the V6, hopefully that improves. However I am getting used to the transmission and find that my driving habits are changing to accommodate. Overall I continue to recommend the Edge and am satisfied with my purchase. Update October 2021 I have put approx. 7,000 miles on this vehicle. I am getting about 1.2 mpg better than my previous V6 Edge. I get 25.4 mpg which is composed 50% highway and 50% in town miles. High point is still the quiet cabin, and lots of storage (with a small footprint) low point is still the lazy transmission. I would still recommend the vehicle.
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Exceptional Car with Incredible Handling
Bbopman88, 07/03/2021
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
6 of 6 people found this review helpful
We currently own a 2013 Edge Sport which I love, but the steering and overall “feel” of the ‘13 is a bit on the heavy side so my wife isn’t crazy about driving it. We recently test drove the 2020 Edge, and WOW - it’s absolutely amazing the changes and advances Ford has made over the last eight years...where the 2013 drives like a plush riding truck, the 2020 Edge ST drives like a sports car ...the new 2.7 V6 is incredible - this car is FAST with dazzling acceleration, and the suspension is fantastic. We have a cabin in Big Bear California, and the drive up the mountain roads is always fun but challenging...our ‘13 has a bit softer suspension so when taking the hairpin turns I usually have to slow down to 35-40 mph max. to keep the car level, pushing it past that speed creates a bit of body lean...in our new 2020, in pushing the car into these turns at 60 mph and again, WOW - no body lean whatsoever - this change in the handling is so dramatic, it inspires confidence that this new Edge can do anything you ask it to do. As far as longevity - only time will tell, but so far, we LOVE this car! Kudos to Ford for transforming the Edge from a plush, comfortable SUV to a plush, comfortable CROSSOVER that takes advantage of all the new technologies that have become available to the consumer over the last eight years..BTW obe major change: no more INTERNAL WATER PUMP like the 2007-2014 model - a potentially horrible design flaw which all Edge owners are aware of and one of the worst design blunders in automotive history...the new 2.7 V6 has a nice old fashioned bolt on water pump! If you’re in the market for a newer SUV, highly recommend test driving the new Edge!
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At 86000 miles engine is done
Alec, 10/07/2021
2020 Ford Edge SE 4dr SUV AWD (2.0L 4cyl Turbo 8A)
12 of 14 people found this review helpful
Purchased a 2020 Edge new..Used it a year putting 86000 miles on it all highway miles..Took it to the dealer to diagnose a coolant leak. The result was the engine is leaking coolant on the head as I was told and needs an engine replaced. Cost i was told 8000 to 9000.Never will touch a Ford suv again.The dealer told me Ford knows about the problem and would replace the motor if I had under 60000 miles.
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Love my 2020 Ford Edge SEL
Daniel J Wilson, 12/28/2020
updated 01/24/2022
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 5 people found this review helpful
I wanted an SUV vehicle but one that handled smooth like a car- I had a 2005 Ford Five Hundred previously- and the 2020 Ford Edge did not disappoint. It has many positive features and after driving my Ford 500 for 15 yrs I was not sure I would ever be happy with any vehicle but the 2020 Ford Edge is awesome. Handles great, smooth ride and has plenty of cargo space, more than the Ford Escape. Only bad thing I can see is that Ford is discontinuing the Edge after 2022 and my lease is up in 2023 so once again I will be forced to find a vehicle I will like.
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Tailgate Issue
A.Wasson, 05/09/2021
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
5 of 5 people found this review helpful
I am leasing the ST model & while I love the car I have had nothing but problems with the rear tailgate. I have had it serviced at the dealer 5 times in the 7 months that I have had the car. I picked it up once again yesterday, & today it's not working once again! Very frustrating! Then the hazard light turned on as I got on freeway & earlier the car brakes turned on by itself with message about collision something or other. I was on a straight road with no one else on it & nothing to cause the warning to go off. I'm ready to turn it back to dealer!
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The awesome 2020 Ford Edge
Barry B, 09/22/2020
2020 Ford Edge Titanium 4dr SUV (2.0L 4cyl Turbo 8A)
5 of 5 people found this review helpful
The 2020 Ford Edge Titanium is an awesome SUV! I absolutely love the features that came with mine. The driver assist feature and blindside feature in the driver and passenger side mirrors are a great feature to have! There’s also the brake assist when you get a certain distance within the vehicle in front of you! There’s also the Ford Pass app you can add to your phone where you can crank or turn off your vehicles engine. You can also use your phone to see the exact location of your vehicle at all times! There’s so many more options you can also get with your vehicle! This was an awesome purchase for me to give my wife for our 32 anniversary! She absolutely loved it! Happy Wife Happy Life!!!
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Excellent
Karen Chrisman, 09/01/2020
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
7 of 8 people found this review helpful
Excellent SUV
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Transmission Problems on a 2020 Ford Edge Platinum
Disappointed Ford Edge Owner, 06/13/2021
2020 Ford Edge Titanium 4dr SUV (2.0L 4cyl Turbo 8A)
12 of 15 people found this review helpful
I purchased a 2020 Ford Edge Platinum in early April of 2021. I purchased this SUV from a Ford dealership in Valdosta, Georgia. I did not test drive this particular vehicle because I had already test driven another Ford Edge at another dealership. Well, as soon as I drove off the lot, I noticed that the engine on the Ford Edge had a funny buzzing sound. The engine sounds like a sewing machine that is on its last leg. When I tried to accelerate, the vehicle started bucking, skipping, etc. The vehicle just didn’t want to accelerate. I told myself to ignore the issues with my new car since I have not had a new car in over eleven years. But, as I have continued to drive the Edge, the issues have only gotten worse. So, I took the vehicle to my local Ford Dealership (not where I purchased the vehicle), and the service manager told me there is nothing wrong with my car. WHAT????? Yes, there is. So, I started a case with Ford Motor Company. A representative helped me get a service appointment with the dealership where I purchased the vehicle. I had to wait over two months because they didn’t have a loaner, etc. This past week was my appointment. The service manager at the Valdosta dealership called and told me that there is a TSB #21-2081 on the Ford Edge. He told me that they have updated the software as stated on the TSB, and that I now need to drive the vehicle a week for the vehicle to adapt to the new software. Why hasn’t the dealership already done the software update? Seems like they haven’t done their job by not checking everything before this vehicle left their dealership. Poor management, professionalism, and sorriness, if you ask me. This whole experience has caused me to hate this Ford Edge and the Ford Motor Company. This week I plan to get rid of it. I will never buy another Ford.
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Beautiful car with a JUNK engine
Disappointed customer , 08/22/2020
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
44 of 60 people found this review helpful
I’m full of regret from buying a ford. Brand new 2020 edge has transmission issues that no one will acknowledge or admit to. Main issue is 0-35mph. It jerks and hesitates between gears. Especially around slow wide turns. It’s scary and very disappointing after paying so much for a car. It’s a bit noisy until it hits 40mph. Once you get that fast it drives fine. Their solution- “drive it hard”...nice smh. Interior is nice but what good is that when it drives like a go cart. I’ll never buy a ford again. The manufacturer could care less. I will trade it in ASAP
awesome ride!
Joanie P, 09/26/2020
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
4 of 4 people found this review helpful
smooth ride when the turbocharge kicks in; very roomy in the front and back. reclining back seats, leather seat, navigation, driver assist, cruise control, handfree phone, etc. Love all these features. Drives better than the Hyundai Santa Fe and Kia Sorento. Ford offered much bigger discount than Hyundai, so that pretty much sealed the deal.
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Hang from the highest tree
David Boudreaux, 12/05/2020
2020 Ford Edge SE 4dr SUV (2.0L 4cyl Turbo 8A)
20 of 27 people found this review helpful
Ours and many others owners with the 2.0 engine are stuck with a hefty repair bill when you are told, that you need to replace your motor in your car. Because of a factory defect in the casting of the engine block, it failed at any mileage or time, no reason or why. It lets water seep into the cylinder and the engine fails. But the best thing, Ford doesn’t care. We were just in our 4th year and garage kept, retired. Be ready for a big bill, ours $7000 and the car has been sitting at the Ford dealership for a month, the engines are on back order. No release date.
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Electrical issue
F. Holzapfel, 12/15/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
5 of 6 people found this review helpful
After only 2 months of owning a 2020 Edge ST, finding it goes dead, like battery has been drained. See this also in Ford forums. And tow truck driver has seen this many times. Not good when you cant rely on a brand new vehicle.
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Love my Edge!!!
Rilda , 09/03/2020
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 6 people found this review helpful
It’s a beautiful, economical, and comfortable automobile! Love the color!
Back to Ford!
Ford Fan, 09/14/2021
updated 03/14/2022
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 6 people found this review helpful
Well, we're back to Ford again. We've owned a Bronco (our start with Ford) three Expeditions, two Explorers, a T-Bird (older version), a Mustang, a Focus, a Fusion, a F150 Sport 4X4 (my husband's current truck), a Taurus SHO (I'm sorry I ever sold that one) and now . . . an Edge. Despite all the cars I researched, I ended up with a Ford. As with most Ford, products, we just get more for our money and great quality and customer service. We have never had issues with our Fords and I have no complaints about the service I've received from any Ford Dealership. I just came from a Chevy Volt (also excellent customer service). Interesting concept, and I saved a ton on gas, but just too small. I don't need anything as big as my husband's F150 or a third-row seat SUV. I really like the Edge. I purchased a 2020 SEL just a week ago. Maybe too early for a review, but I really do like it. It handles well, and it has more bells and whistles than I really need - but I still like them. Nice having AWD again, as we live in the mountains. Plenty of pickup. I agree with some of the reviews I've read, the transmission is a little hesitant at take-off, but not a deal breaker. I like the power lift gate, power button to flatten the back seats, remote start, blind spot monitoring/lane assist, etc. and the auto brights were a nice surprise. It's the perfect size for me. I prefer the uncomplicated, simple dash of Ford vehicles. Lots of cargo space, even without the back seats down, and my 7-year old granddaughter, who despised getting into the Volt as she got taller, loves the space. The seats are very well padded, comfortable and high quality. The Edge isn't huge, but so much bigger and more practical than the Volt. I put 500 miles per week on a car and trade often. Okay, I'm going to miss only putting gas in my car once every two weeks or so - the Volt was a real gas saver and a great car, but I think I'm really going to enjoy the Edge! 03/22 Update - Still love the Edge. I'm disappointed that the auto lift gate doesn't ever work. I can't seem to get my foot in the right spot. I've heard that complaint about other brands as well. Very happy with my purchase. Of course, now that gas has gone up, it's a punch in the gut every time I fill up, but you can't have everything. Averaging about 25 MPG, which isn't bad at all considering my heavy foot. Very happy with my Edge. Highly recommended.
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Nice family cruiser
Fleetwood, 05/11/2022
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
3 of 3 people found this review helpful
This car is VERY comfortable, and rides well. So far, with 25,000+ miles we have had no reliability issues to report, expecting for a minor factory recall on the rear-view camera, which was handled by our dealer in less than a day. Seats are well made and very easy on the back. The 4-cylinder engine is powerful enough for city use, but struggles a bit when passing or merging at highway speeds. Fit and finish are only fair. Several trim pieces don't match-up well, and gap width consistency on doors and hood/tailgate is marginal. However, a friend who just purchased a 2022 version has far better fit/finish on his vehicle, so this may have been a temporary assembly problem. Biggest complaint is engine noise. Outside when idling, it sounds like my dad's 1959 Massy Ferguson tractor. Very agricultural exhaust tones, and a bit embarrassing when compared to 4-cylinder similar models from Honda and others. Inside, engine noise is 'above average', especially at lower speeds, and there is a definite vibration present at idle. Seems to behave well at higher speeds, but work could be done to improve powertrain NVH. Great gas mileage though. Another issue is that there is no ability to manually 'downshift' the vehicle when going down hills. That is a real head-scratcher, as it could cause some serious issues when hauling a trailer. Apparently the V-6 version has manual downshift capabilities. This car holds a LOT of cargo. With the back seat down, there is plenty of room for almost anything, and this is where it shines. Access is easy. Overall, I would recommend, but just be aware of some of the quirks.
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Not as nice as the previous model
Mike H, 05/25/2021
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
7 of 10 people found this review helpful
We traded our CX-5 for this. I regret it every time I have to drive the Edge. We had the previous model Edge with a V6 engine as a rental for a while back when and we loved (almost) every aspect of it. Fast forward to 2020, test drove it, liked the handling and the speed and the room. We took it home and almost 1.5 years later and only 8500 miles, I absolutely HATE this thing. Trying to stay constant at 30-35mp/h WITHOUT any jerking is absolutely impossible. The good: The Edge has a ton of room and a really nice big trunk. That is about it, nothing else makes much sense or is in any way an improvement to the previous model or even on par with competitors. The materials used on the inside are crap. As mentioned above, our Edge only has 8500 miles on it and it squeaks and rattles almost everywhere. It sucks gas like a V8, but doesn't have the power to show for it. The infotainment system works, really slow, but it usually works. If you have 2 phones paired to the car, it doesn't automatically switch if you're out of range of the primary phone and you will get constant pop-up messages, reminding you to pair your phone. A couple of times, the infotainment system stayed black until the car was shut off and turned on again, I was unable to change the station or volume. For a car with a price tag near $40k, I would expect a lot more attention to detail, but I guess Ford doesn't care about that anymore, cheap is king. This is our first and absolutely the last Ford we've ever owned. We will be going back to Mazda.
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2020 Ford Edge ST
Lee Muse, 08/26/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
4 of 5 people found this review helpful
I have been looking at getting an Edge ST for about a year. I found the one I wanted at Akin Ford Winder. I love this vehicle. All the modern conveniences and a great car to drive that has tons of power. It is a lot of fun to drive.
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You'll love it
Husker Bob, 04/26/2021
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
4 of 5 people found this review helpful
We bought the SEL and it is well equipped . It has all the technology you need and plenty of power too. We traded a 2013 Edge SE so we appreciate the upgrades. Quiet, smooth and comfortable.
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One Sweet Ride
Edge Owner IV, 11/09/2020
2020 Ford Edge ST-Line 4dr SUV AWD (2.0L 4cyl Turbo 8A)
4 of 5 people found this review helpful
Bought the Edge ST Line. Liked the appearance but didn't want to pay more for the extra hp. Traded a Titanium Edge that worked flawlessly for three years. The new 8 speed is nice and goes up hills so effortlessly. Would recommend.
Meet My Expectations
Bill Kish, 06/30/2020
2020 Ford Edge Titanium 4dr SUV (2.0L 4cyl Turbo 8A)
6 of 9 people found this review helpful
I owned a 2013 Ford Edge Limited. I knew that I was going to by another Edge. Very comfortable ride, and a very versatile vehicle.
Like driving from the back seat
Wilson63, 03/07/2020
updated 03/09/2021
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
21 of 36 people found this review helpful
The windshield on the Ford Edge is severely angled making for a very deep dashboard. The driver and front passenger sit way back from the windshield and the effect is that you are looking out through a tunnel. Driver's view is not great and trying to look out the back is worse. The 4 cylinder Ecoburst engine produces good power. Steering and brakes are excellent. Seats are reasonably comfortable but headroom is compromised by about 3 inches if you choose a sunroof. Ride is relatively quiet and comfortable on the highway but on city streets and back roads, you feel the rolls, bumps and cracks in the road. No gas cap on Fords - just a hole to the gas tank with a couple of inside flaps. Why? Overall - not a bad SUV but not great either. The Edge is way overpriced.and there are lots of better choices out there.
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2020 not as good as the 2015 it replaced
Don, 12/16/2020
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
8 of 13 people found this review helpful
We bought a 2020 Edge brand new in July. It was replacing the 2015 we just LOVED. However the new car came with some very frustrating changes that has us thinking we'd like our old car back. First, we ordered the tan interior which simply means everything is BLACK except the seats. Living on a gravel road is WHY we want tan and NOT BLACK but evidently FORD over-bought Black interior parts like dash, console, steering wheel and column - you know the areas where dust accumulates? Second, where did the gear shift go? I read somebody suggesting putting vice grips on the radio dial, no wait, that's the gear selector knob. Quick glance they look the same? That may be a quick-fix to this problem after all? Just can't get the "feel" for that and find myself in neutral or park when wanting reverse or drive. GOOD IDEA guys to force the driver to look away from the road or traffic focus to SEE what gear you are selecting? That's a real safe change. Third and will be a deal breaker in the future for us, is the "auto-stop" or better described "wreck looking for a place to happen" feature. Interesting that when you start the car and you WANT: wipers, radio, lights, AC, heat, etc. you TURN THEM ON. But the absolutely heart-attack inducing Auto Stop you must TURN OFF when starting the vehicle. Funny, you can turn off the seat-belt alarm system PERMENANTLY, and turn off PERMENANTLY the bumper-car feature but EVERY TIME you start the car you have to manually turn the auto-stop OFF if you don't want it? Huh? So if you want to be safe in traffic and NOT HAVE YOUR CAR stall for no reason -you must turn this off. This "feature" is to cut down on fuel consumption. But MORE FUNNY is if you put the car in park it will idle to infinity and beyond OR if you are in reverse and stop with your foot on the brake the engine will continue to run. I guess idling and backing up doesn't burn any fuel? Good to know. When I took my 2020 Edge in for its first oil change I pleaded with the service manager to FIX the auto stop. He said FORD will not let the dealers touch that function. But I can turn off the seat belt warning system permanently? “Yes the instructions are in the manual.” I can permanently turn off the lane-drift warning system? “Yes the instructions are in the manual.” I can turn everything else OFF until I WANT to use it EXCEPT the auto-off system? “Yes the instructions are in the manual except for the auto-off system. You have to manually turn the auto-off system EVERY time you start the car.” I asked the Service Manager if he realized just how stupid this makes Ford look? He smartly looked at the floor and chose not to respond. At least there are SOME smart people at Ford?
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The Ford Edge is the best SUV Ford has ever made.
Tireflat, 10/17/2023
2020 Ford Edge SE 4dr SUV AWD (2.0L 4cyl Turbo 8A)
2 of 2 people found this review helpful
The ride quality is comparable to vehicles that cost thousands of dollars more. Have driven the smaller and larger Ford SUV's and there is no comparison, the Ford Edge is the best. Have driven some of the competitor's and the best one I have driven is the Ford Edge.
My 4th and very last Edge, Ford ruined a good SUV
Very Unhappy, 12/01/2019
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
62 of 125 people found this review helpful
Complete garbage. I had a 2011 AWD Tauras and 3 Edges with the the V6 and 6 speed. Ford ruined this vehicle with a sewing machine engine that just revs and makes noise. No engine braking, horrible torque steer, awful 8 speed can't find the right gear on a good day, clucks into 1st gear when approaching stop, dangerously slow system lag. Put your foot to the floor and wait 4 seconds for power. Ok if you drive like an old man but dangerous if you try to drive quickly in heavy traffic. Cup holders rattle if cup is in it because springs rattle when unloaded. Don't buy this car, you will regret it like me. I have rented other Edges to see if mine is a lemon but they are all the same. What a piece of crap, I used to love Ford.
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Quiet ride
BH from NH, 07/28/2020
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
3 of 5 people found this review helpful
This is our second Edge. It is a great mid-sized SUV.Its roomy enough to get our 10.5 ft SUP inside the vehicle. We thought its ride and handling were superior to the Lexus 350.
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Ford Edge 2020
Lmr41102, 03/26/2023
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
2 of 3 people found this review helpful
Ride smooth, never had a problem with it
🤩 2020 FORD EDGE🤩
Tiffani , 02/22/2021
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
2 of 3 people found this review helpful
The Edge is Very comfortable, sporty, has great cargo space for your things, has great gas mileage. Great SUV
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it's got the zip fine driving machine good ride
Ron, 03/26/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
4 of 9 people found this review helpful
do your shopping then buy what you like
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New 2020 Edge
Jack’s Edge , 12/07/2020
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
1 of 1 people found this review helpful
Solid quiet ride, excellent fuel economy sound system excellent, worth pricing
5 Stars for 1st Ford…
Chris, 05/19/2024
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
1 of 1 people found this review helpful
In April 2023, I bought a 2020 Ford Edge SEL Eco-Boost with 53k miles. After a year & roughly 15k miles, I can honestly say I love this vehicle. I am a disabled Vet with back and joint issues which make it difficult for me to be comfortable, especially behind the wheel. The 2020 Ford Edge allows me to make my daily trips to work in style and comfort. About a month after purchasing this vehicle I drove down and back from Columbus, OH to Augusta, GA without the need to pull over every 50 miles to stretch my body. Two weeks after that trip, I drove down and back from Columbus to Columbia, SC without discomfort. I will mention that at high speeds the hood of the car seems to shake and quiver as if the hood is about to fly off, which causes some concern but I made both trips without incident. Shortly after I bought the car, I spent about $600 for WeatherTech cargo liner, floor mats and wind deflectors for all four doors & I am very happy with those purchases. My only complaints about the vehicle is: 1) I would like to get better MPG. I average about 23 between city and highway but better gas mileage is always desirable. In fact, when I bought this Ford edge, I was also considering a 2020 Jeep Grand Cherokee and 2020 Mazda CX-5/7. The look and gas mileage of the Ford Edge was the deciding factor for me purchasing a Ford for the first time. Also, as a sidenote… I’m not yet sure why it happens: when the motor is not fully warmed up and you make a right turn, there is a rubbing or grinding noise coming from the right rear tire. It does not happen with every right hand turn, it does not happen with left hand turns so perhaps it is just my vehicle that is inflicted… But I thought it was worthy to mention. That being said, for any of you that are in the market for a midsize SUV, I highly recommend the 2020 Ford Edge SEL. I have noticed that performance is lacking when you use low-grade (87) fuel, but the turbo when using mid-grade gasoline (89+) provides plenty of accelleration. I truly and completely love this car.
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My Very Low Mileage 2020 Edge Beautiful Find.
Mr Mike -- Ft Myers FL , 04/03/2023
2020 Ford Edge Titanium 4dr SUV (2.0L 4cyl Turbo 8A)
1 of 1 people found this review helpful
I was just out driving in my 2011 SUV & stopped at a few Major Car Dealerships looking at some SUV both new & used. i actually happened upon my 2020 SUV Edge by accident when I met John Plank a salesman at Coconut Point Ford in Estero FL I told him that I was mainly just browsing & getting some ideas possibly on a newer SUV with low miles & both exterior and interior colors that I liked I might just be interested in. John Plank took me over & showed me a 2020 Ford Edge Titanium with only 11,966 miles on it that I actually ended up driving home with that same night. So anyone out there looking for reliable New or Used & Guaranteed Certified vehicle & trustworthy salespeople go & see the fine folks at Coconut Point Ford in Estero FL..
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An Edge Above The Rest!
Miami Mike, 05/21/2022
2020 Ford Edge ST-Line 4dr SUV (2.0L 4cyl Turbo 8A)
1 of 1 people found this review helpful
We have owned a Ford Edge for many years and we love everything about them. Our 2020 Ford Edge ST-Line has everything you would want in a car. We recommend a Ford Edge.
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Love my Edge
Jenifer Vincent, 10/16/2021
2020 Ford Edge ST-Line 4dr SUV (2.0L 4cyl Turbo 8A)
1 of 1 people found this review helpful
This is the second Edge I have owned. I love the comfort my husband has a bad back and the seats are comfortable for him.
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