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Used 2020 Ford Edge Consumer Reviews

4.1 out of 5 stars
71 reviews

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5 out of 5 stars

Love my Edge!!!

Rilda , 09/03/2020
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 6 people found this review helpful

It’s a beautiful, economical, and comfortable automobile! Love the color!

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4 out of 5 stars

Nice family cruiser

Fleetwood, 05/11/2022
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
3 of 3 people found this review helpful

This car is VERY comfortable, and rides well. So far, with 25,000+ miles we have had no reliability issues to report, expecting for a minor factory recall on the rear-view camera, which was handled by our dealer in less than a day. Seats are well made and very easy on the back. The 4-cylinder engine is powerful enough for city use, but struggles a bit when passing or merging at highway speeds. Fit and finish are only fair. Several trim pieces don't match-up well, and gap width consistency on doors and hood/tailgate is marginal. However, a friend who just purchased a 2022 version has far better fit/finish on his vehicle, so this may have been a temporary assembly problem. Biggest complaint is engine noise. Outside when idling, it sounds like my dad's 1959 Massy Ferguson tractor. Very agricultural exhaust tones, and a bit embarrassing when compared to 4-cylinder similar models from Honda and others. Inside, engine noise is 'above average', especially at lower speeds, and there is a definite vibration present at idle. Seems to behave well at higher speeds, but work could be done to improve powertrain NVH. Great gas mileage though. Another issue is that there is no ability to manually 'downshift' the vehicle when going down hills. That is a real head-scratcher, as it could cause some serious issues when hauling a trailer. Apparently the V-6 version has manual downshift capabilities. This car holds a LOT of cargo. With the back seat down, there is plenty of room for almost anything, and this is where it shines. Access is easy. Overall, I would recommend, but just be aware of some of the quirks.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Not as nice as the previous model

Mike H, 05/25/2021
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
7 of 10 people found this review helpful

We traded our CX-5 for this. I regret it every time I have to drive the Edge. We had the previous model Edge with a V6 engine as a rental for a while back when and we loved (almost) every aspect of it. Fast forward to 2020, test drove it, liked the handling and the speed and the room. We took it home and almost 1.5 years later and only 8500 miles, I absolutely HATE this thing. Trying to stay constant at 30-35mp/h WITHOUT any jerking is absolutely impossible. The good: The Edge has a ton of room and a really nice big trunk. That is about it, nothing else makes much sense or is in any way an improvement to the previous model or even on par with competitors. The materials used on the inside are crap. As mentioned above, our Edge only has 8500 miles on it and it squeaks and rattles almost everywhere. It sucks gas like a V8, but doesn't have the power to show for it. The infotainment system works, really slow, but it usually works. If you have 2 phones paired to the car, it doesn't automatically switch if you're out of range of the primary phone and you will get constant pop-up messages, reminding you to pair your phone. A couple of times, the infotainment system stayed black until the car was shut off and turned on again, I was unable to change the station or volume. For a car with a price tag near $40k, I would expect a lot more attention to detail, but I guess Ford doesn't care about that anymore, cheap is king. This is our first and absolutely the last Ford we've ever owned. We will be going back to Mazda.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
1 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

You'll love it

Husker Bob, 04/26/2021
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
4 of 5 people found this review helpful

We bought the SEL and it is well equipped . It has all the technology you need and plenty of power too. We traded a 2013 Edge SE so we appreciate the upgrades. Quiet, smooth and comfortable.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

2020 Ford Edge ST

Lee Muse, 08/26/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
4 of 5 people found this review helpful

I have been looking at getting an Edge ST for about a year. I found the one I wanted at Akin Ford Winder. I love this vehicle. All the modern conveniences and a great car to drive that has tons of power. It is a lot of fun to drive.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

One Sweet Ride

Edge Owner IV, 11/09/2020
2020 Ford Edge ST-Line 4dr SUV AWD (2.0L 4cyl Turbo 8A)
4 of 5 people found this review helpful

Bought the Edge ST Line. Liked the appearance but didn't want to pay more for the extra hp. Traded a Titanium Edge that worked flawlessly for three years. The new 8 speed is nice and goes up hills so effortlessly. Would recommend.

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5 out of 5 stars

Meet My Expectations

Bill Kish, 06/30/2020
2020 Ford Edge Titanium 4dr SUV (2.0L 4cyl Turbo 8A)
6 of 9 people found this review helpful

I owned a 2013 Ford Edge Limited. I knew that I was going to by another Edge. Very comfortable ride, and a very versatile vehicle.

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3 out of 5 stars

Like driving from the back seat

Wilson63, 03/07/2020
updated 03/09/2021
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
21 of 36 people found this review helpful

The windshield on the Ford Edge is severely angled making for a very deep dashboard. The driver and front passenger sit way back from the windshield and the effect is that you are looking out through a tunnel. Driver's view is not great and trying to look out the back is worse. The 4 cylinder Ecoburst engine produces good power. Steering and brakes are excellent. Seats are reasonably comfortable but headroom is compromised by about 3 inches if you choose a sunroof. Ride is relatively quiet and comfortable on the highway but on city streets and back roads, you feel the rolls, bumps and cracks in the road. No gas cap on Fords - just a hole to the gas tank with a couple of inside flaps. Why? Overall - not a bad SUV but not great either. The Edge is way overpriced.and there are lots of better choices out there.

Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

2020 not as good as the 2015 it replaced

Don, 12/16/2020
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
8 of 13 people found this review helpful

We bought a 2020 Edge brand new in July. It was replacing the 2015 we just LOVED. However the new car came with some very frustrating changes that has us thinking we'd like our old car back. First, we ordered the tan interior which simply means everything is BLACK except the seats. Living on a gravel road is WHY we want tan and NOT BLACK but evidently FORD over-bought Black interior parts like dash, console, steering wheel and column - you know the areas where dust accumulates? Second, where did the gear shift go? I read somebody suggesting putting vice grips on the radio dial, no wait, that's the gear selector knob. Quick glance they look the same? That may be a quick-fix to this problem after all? Just can't get the "feel" for that and find myself in neutral or park when wanting reverse or drive. GOOD IDEA guys to force the driver to look away from the road or traffic focus to SEE what gear you are selecting? That's a real safe change. Third and will be a deal breaker in the future for us, is the "auto-stop" or better described "wreck looking for a place to happen" feature. Interesting that when you start the car and you WANT: wipers, radio, lights, AC, heat, etc. you TURN THEM ON. But the absolutely heart-attack inducing Auto Stop you must TURN OFF when starting the vehicle. Funny, you can turn off the seat-belt alarm system PERMENANTLY, and turn off PERMENANTLY the bumper-car feature but EVERY TIME you start the car you have to manually turn the auto-stop OFF if you don't want it? Huh? So if you want to be safe in traffic and NOT HAVE YOUR CAR stall for no reason -you must turn this off. This "feature" is to cut down on fuel consumption. But MORE FUNNY is if you put the car in park it will idle to infinity and beyond OR if you are in reverse and stop with your foot on the brake the engine will continue to run. I guess idling and backing up doesn't burn any fuel? Good to know. When I took my 2020 Edge in for its first oil change I pleaded with the service manager to FIX the auto stop. He said FORD will not let the dealers touch that function. But I can turn off the seat belt warning system permanently? “Yes the instructions are in the manual.” I can permanently turn off the lane-drift warning system? “Yes the instructions are in the manual.” I can turn everything else OFF until I WANT to use it EXCEPT the auto-off system? “Yes the instructions are in the manual except for the auto-off system. You have to manually turn the auto-off system EVERY time you start the car.” I asked the Service Manager if he realized just how stupid this makes Ford look? He smartly looked at the floor and chose not to respond. At least there are SOME smart people at Ford?

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

The Ford Edge is the best SUV Ford has ever made.

Tireflat, 10/17/2023
2020 Ford Edge SE 4dr SUV AWD (2.0L 4cyl Turbo 8A)
2 of 2 people found this review helpful

The ride quality is comparable to vehicles that cost thousands of dollars more. Have driven the smaller and larger Ford SUV's and there is no comparison, the Ford Edge is the best. Have driven some of the competitor's and the best one I have driven is the Ford Edge.

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