Used 2018 Chevy Silverado 2500HD Crew Cab
Which Silverado 2500HD does Edmunds recommend?
The 2500HD's base Work Truck trim is definitely appealing when you consider the capability you're getting for your dollar, but we'd recommend going with the LT trim level at the very least. The Silverado 2500HD LT gets the larger infotainment screen and cloth upholstery with carpeted floors. Upgrading to the more powerful 6.6-liter diesel V8 engine is a good idea if you'll be doing a lot of towing. And adding the LT Convenience package, which includes a power-adjustable driver's seat, remote start and a tilt-and-telescoping steering wheel, boosts the 2500's livability.
Edmunds' Expert Review
- Immense hauling and towing capabilities
- Ride quality is surprisingly refined and quiet
- Powerful diesel engine option
- Solid build quality
- Telescoping steering column has limited availability
- Standard mirrors are on the small side
- Wide roof pillars compromise outward visibility
|Overall||7.2 / 10|
The 6.6-liter diesel V8 gives the Silverado 2500HD big towing numbers and impressive acceleration. The steering and braking are less awe-inspiring, but objectively this truck performs well by most standards that matter to truck buyers.
Despite the harsh ride from a very stiff and bouncy suspension, the Silverado HD is relatively comfortable. Put a big load in back, and you'll have a road-trip-ready vehicle. But day-to-day comfort suffers, so you might want a 1500 if you don't need the 2500's extra towing capacity.
While it might not be the most luxurious vehicle in the class, this Silverado HD has a totally livable interior. The overall design is dated, but materials quality is sufficient.
The 2500HD can tow and haul massive loads, and it has abundant interior storage. But offerings from Ford and Ram outclass it in a couple key categories.
Using Chevy's MyLink interface is pretty simple upfront for the most part, but we had several usability issues with our test vehicle. Finicky voice controls and subpar device integration made for a frustrating user experience.
Most helpful consumer reviews
LTZ 4dr Crew Cab 4WD SB (6.0L 8cyl 6A)
I have about 1100 miles on an LTZ crew cab with the Duramax package. Bought it to pull my 6800# travel trailer. Tows wonderfully. Diesel is the right powertrain for towing. Can cruise at highway speed so I don't become a rolling road block. Around town the ride reminds you that this is a heavy duty truck but no complaints as it is very comfortable on highway and when towing. Having enough truck makes trips enjoyable not a 'white knuckle' experience. The LTZ interior is comfortable for my wife and I, both retirement age. This is the right truck for our intended purpose. Tows well, runs with traffic on the highway, and comfortable. Just what we needed. Mileage drops from 17 around town to 10.5 when towing. Wish DEF tank fill was easier to access and cheapy DEF refill spouts didn't leak. Hate spills/dribbles in new engine bay.
LT 4dr Crew Cab 4WD SB (6.0L 8cyl 6A)
I test drove this truck when I was considering trading up from my 2015 which is currently working very well for me. It was basically the same truck except w/o nav. which I was told is no longer offered. You can use nav linked from your smart phone. Personally, I would rather have a dedicated unit in my truck. I decided to not trade as the numbers on a deal were to far apart.
LTZ 4dr Crew Cab 4WD SB (6.0L 8cyl 6A)
NOTE: There was no option on the Edmunds website to specify the 6.6L diesel for review. Bought the 2018 Silverado 2500HD LTZ Z71 with the Duramax/Allison combo in November 2018. It sits in my garage while I drive my 2000 Nissan. The one thing I'll say positive about it is the low-end torque on this thing is unmatched. That is the only good side. Beyond that, in my own opinion, everything is over-engineered and way overly complicated. The designs are poorly thought out and remind me of my early engineering classes in which we were challenged to see just how far we could take a design idea. In engineering school you learn the old adage that "just because you can, doesn't mean you should". First example is Chevy's HVAC controls. Look...you don't need to make everything in the world automatic. The computer chips cant tell when so many different conditions exist so they seem to fight each other to figure out what needs to happen. So, when it's 70 degrees outside and I have the thermostat on 71, it doesn't need to blow 100-degree air on me for several minutes struggling to get the temp to 71. Take a tip from foreign manufacturers...red means hot...blue means cold...select a point and go with it...make minor changes to suit your comfort. Perhaps its a minor point for some, but for $60k - $70k, I don't feel like I should get blasted out of the cab and have to keep trying to overcompensate with the HVAC controls to prevent it. In addition, because Chevy decided not to put HVAC controls and/or vents in the back seat of the crew cab, they apparently compensated by making the lowest setting on the blower motor way too high. If you like a soft breeze coming from your AC you can forget that. Next we have the the Diesel Exhaust Fluid (DEF) tank fill. The 2500HD stands fairly tall, which looks cool. But, when you go to add DEF, the fill nozzle is all the way at the back of the engine compartment making it impossible to fill without spilling 36% urea all over the engine, which has to be rinsed off. I purchased a special funnel recommended by the manufacturer of Blue DEF, but it's still difficult to pour a 2.5 gallon jug of DEF into that little nozzle at that angle. Yes, I'll survive, but for this kind of money, one shouldn't have to deal with that kind of nonsense. The on/off button on the head unit isn't really a power button...it's a mute button. You have to go through several steps when your phone is connected via Bluetooth to prevent songs continuing to play in the background. Not a life or death situation, obviously, but why? What the heck? Just one more annoying little design flaw that makes you shake your head. "I spent $60k+ for THIS?" The most negative feature for me is OnStar. I was in a hurry when I bought the truck due to the death of my father. Long story...but I needed a truck that day. I didn't realize I had signed the OnStar agreement and somehow they got my email address through that process. About a month after the purchase I received an email with my "OnStar Smart Driver Report". After a moment of self-admiration of being in the top 10% of Oklahoma drivers (by whatever measure OnStar applies), I started to get that creepy feeling. They had how many hard stops I had performed, my acceleration performance, how many miles I had driven, etc. I really did not realize that I was providing this data to OnStar who was apparently all to happy to provide the data to insurance companies so that I could qualify for a discount. Yet one more Facebook-type invasion of my privacy. I had to spend hours on the phone to finally get the OnStar radio turned off. Not sure if it's really off or not. They stated on the phone that there was no further communication between my vehicle and OnStar, but I got the feeling that there is still some data that they're able to retrieve. I was told that the only way to ensure that no data is transmitted from a vehicle that I purchased was to have the actual OnStar equipment removed, and that had to be done by a dealer. Initial estimate: $1,500. I was also told that I can order a vehicle without Onstar included as standard equipment. Finally, and not quite as annoyingly, whoever I gave my email address to when I purchased this vehicle, shared it with EVERYBODY. I cant tell you how many survey emails I've received. "Tell us how you like your new Silverado!" Over and over again. Then, the amount of snail-mail in my mailbox is incredible. I could have saved $$ on the truck if they gave me the value of all of the mailings I've received from Chevy and from the dealership; and I'm not exaggerating. They've flooded my email box and my snail mail box. So there you have it. I'm not sure that Ford or Dodge will be much better. I'm waiting for Toyota to come out with a 3/4 ton diesel. So far, after owning Chevy and Dodge, and a couple of friends with Fords, the Toyota Tundra (2012 Crewmax) has been, by far, the best truck Ive ever owned or ridden in. I very much dislike this Chevy.
James R. Whitcomb Sr.,09/25/2018
Work Truck 4dr Crew Cab SB (6.0L 8cyl 6A)
Chevy 2500 HD exceeds expectations. Interior controls (Cruise control, A/C, Wipers, etc.) are easy to figure out. Comfortable rear seat (Crew Cab).
Features & Specs
Our experts like the Silverado 2500HD models:
- Teen Driver Modes
- Allows owners to keep tabs on secondary drivers by reporting driving behavior and activate available safety features.
- Safety Alert Seat
- Vibrates to warn the driver when the front or rear parking sensors, lane departure warning or forward collision warning is triggered.
- Lane Departure Warning
- Alerts the driver if the truck begins drifting outside its lane.