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  • $71,498
    fair price
    $1,271 above market
    • 27,538 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • Driveway (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Torrance, CA / 1,241 miles away from Waco, TX

    CarFax No Accidents Reported,CarFax 1-Owner,Low Mileage,Rare Find,3rd Row Seat,Apple CarPlay,Back-Up Camera,Blind Spot Monitor,Bluetooth,Brake Assist,...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4LKL1MR249117
    Stock: MR249117P
    Certified Pre-Owned: No

    • 48,505 miles
    • No accidents, 1 owner, personal use
    • 7 Seats, 15 City / 20 Hwy MPG
    • Excellence Auto Direct (89 mi away)
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in Euless, TX / 89 miles away from Waco, TX

    Excellence Auto Direct is proud to present you with another True Market Priced Pre-Owned Vehicle. This 2021 Cadillac Escalade ESV Premium Luxury Plati...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (15 City/20 Highway)

    Listing Information:

    VIN: 1GYS3MKLXMR220689
    Stock: 220689
    Certified Pre-Owned: No
    Listed since: 05-01-2025

    • 94,554 miles
    • No accidents, 1 owner, personal use
    • 7 Seats, 15 City / 20 Hwy MPG
    • Covert Cadillac Bee Cave (100 mi away)
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in Bee Cave, TX / 100 miles away from Waco, TX

    **LEATHER**, **HEATED/COOLED SEATS**, **3RD ROW SEATING**, **APPLE CAR PLAY**, **BACK-UP CAMERA**, **PANORAMIC SUNROOF**, **TOW PACKAGE**, **NAVIGATIO...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (15 City/20 Highway)

    Listing Information:

    VIN: 1GYS3KKL1MR421689
    Stock: 251667A
    Certified Pre-Owned: No
    Listed since: 05-23-2025

  • Selling or trading in?

    Know what your car is worth while you shop for your next vehicle.

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  • Price Drop
    $66,500
    fair price
    $1,405 above market
    • 66,103 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • Patriot Honda (182 mi away)
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Leather Seats
    Close

    Located in Ardmore, OK / 182 miles away from Waco, TX

    CALL NOW 5**-2**-1***, We make buying your next vehicle FAST, FUN, and HASSLE-FREE!, We deliver nationwide due to our low prices! Ask us for more info...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4RKL6MR388646
    Stock: PH3254
    Certified Pre-Owned: No
    Listed since: 03-23-2025

    • 90,411 miles
    • 1 accident, 2 owners, personal use only
    • 7 Seats, 15 City / 20 Hwy MPG
    • Kayalar Motors (145 mi away)
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in Houston, TX / 145 miles away from Waco, TX

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (15 City/20 Highway)

    Listing Information:

    VIN: 1GYS3KKL6MR319661
    Stock: 4251
    Certified Pre-Owned: No
    Listed since: 02-20-2025

  • Price Drop
    $38,737
    fair price
    $122 above market
    • 172,899 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 15 City / 20 Hwy MPG
    • Wilson Cadillac (315 mi away)
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in Stillwater, OK / 315 miles away from Waco, TX

    Black Raven Premium 6.2L V8 RWD CARFAX One-Owner. Bluetooth , 16.9 Diagonal OLED Infotainment Screen, 19 Speakers, 2-Presets Memory For Driver Seat A...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (15 City/20 Highway)

    Listing Information:

    VIN: 1GYS3KKLXMR255334
    Stock: WCT34786A
    Certified Pre-Owned: No
    Listed since: 04-16-2025

  • New Listing
    • 77,524 miles
    • 1 accident, 2 owners, personal use
    • 7 Seats, 14 City / 19 Hwy MPG
    • Ram Country Wharton (166 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Wharton, TX / 166 miles away from Waco, TX

    **WARRANTY FOREVER**--Warranty Forever is provided at no cost on all new vehicles, and every pre-owned vehicle under 75K miles, for as long as you own...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4KKL6MR446908
    Stock: F3182A
    Certified Pre-Owned: No
    Listed since: 06-13-2025

  • Price Drop
    $43,887
    fair price
    $9 above market
    • 114,726 miles
    • No accidents, 2 owners, personal use
    • 7 Seats, 14 City / 19 Hwy MPG
    • Hamilton Big Country Ford (401 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Clovis, NM / 401 miles away from Waco, TX

    4WD.

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4KKL3MR403613
    Stock: GAB5138
    Certified Pre-Owned: No
    Listed since: 02-19-2025

    • 15,637 miles
    • No accidents, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • Bob Moore Cadillac of Edmond (281 mi away)
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Leather Seats
    Close

    Located in Oklahoma City, OK / 281 miles away from Waco, TX

    *BOBMOORECADILLACOKC.COM*(405)749-9000**CADILLAC CERTIFIED ELIGIBLE*5Year/UNLIMITED MILE WARRANTY*, 16.9" Diagonal OLED Infotainment Screen, 2-Speed...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4LKL2RR199660
    Stock: P050436
    Certified Pre-Owned: Yes
    Listed since: 04-23-2025

    • 137,800 miles
    • No accidents, 2 owners, personal use
    • 7 Seats, 14 City / 18 Hwy MPG
    • Brothers Auto Group (82 mi away)
    • Back-up camera
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Pflugerville, TX / 82 miles away from Waco, TX

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/18 Highway)

    Listing Information:

    VIN: 1GYS3JEF5DR109214
    Stock: N109214
    Certified Pre-Owned: No

    • 44,045 miles
    • 1 accident, 2 owners, corporate fleet vehicle
    • 7 Seats, 15 City / 20 Hwy MPG
    • A & L Imports (94 mi away)
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in Colleyville, TX / 94 miles away from Waco, TX

    FREE HOME DELIVERY to anywhere in the continental United States (we will provide free shipping/transport of this vehicle to your home). Visit A&L Impo...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (15 City/20 Highway)

    Listing Information:

    VIN: 1GYS3RKT0MR194679
    Stock: 194679
    Certified Pre-Owned: No
    Listed since: 04-10-2025

  • New Listing
    • 29,942 miles
    • 1 accident, 1 owner, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from KS to TX*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Merriam, KS / 533 miles away from Waco, TX

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4MKL3MR455433
    Stock: 27185221
    Certified Pre-Owned: No

    • 48,802 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • Hoffpauir Ford (70 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Lampasas, TX / 70 miles away from Waco, TX

    Priced below KBB Fair Purchase Price! CARFAX One-Owner.2023 Cadillac Escalade ESV PremiumHoffpauir Ford is proud to be part of the Texas Hill Coun...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4KKL0PR373085
    Stock: 57511
    Certified Pre-Owned: No
    Listed since: 04-30-2025

  • New Listing
    • 41,760 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 14 City / 18 Hwy MPG
    • Tom Peacock Cadillac (148 mi away)
    • Five Star Dealer
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in Houston, TX / 148 miles away from Waco, TX

    Recent Arrival! Tom Peacock Cadillac is proud to present you with another True Market Priced Pre-Owned Vehicle . This 2023 Cadillac Escalade ESV Premi...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/18 Highway)

    Listing Information:

    VIN: 1GYS3KKL6PR153596
    Stock: C250765A
    Certified Pre-Owned: No
    Listed since: 06-13-2025

    • 108,766 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • Cavender Cadillac (154 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in San Antonio, TX / 154 miles away from Waco, TX

    Clean CARFAX. CARFAX One-Owner.Crystal White Tricoat 2021 Cadillac Escalade ESV 4D Sport Utility Sport 4WD 10-Speed Automatic with Overdrive 6.2L V8 4...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4PKL9MR271471
    Stock: MR271471T
    Certified Pre-Owned: No
    Listed since: 06-02-2025

    • 30,125 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • Mitchell Toyota (196 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in San Angelo, TX / 196 miles away from Waco, TX

    Premium Luxury Platinum trim, Crystal White Tricoat exterior and Whisper Beige with Gideon accents interior. CARFAX 1-Owner, GREAT MILES 30,125! PRICE...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4MKL6MR371462
    Stock: U10891
    Certified Pre-Owned: No
    Listed since: 03-21-2025

    • 66,117 miles
    • No accidents, 4 owners, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • Crest Cadillac (108 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Frisco, TX / 108 miles away from Waco, TX

    2021 Cadillac Escalade ESV Premium Luxury PlatinumCome visit us at our new location in Frisco, TX at 121 and Legacy. Our new home defines the Crest Ex...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4MKL5MR434826
    Stock: C61188E
    Certified Pre-Owned: No
    Listed since: 06-06-2025

  • New Listing
    • 52,375 miles
    • No accidents, 1 owner, rental vehicle
    • 7 Seats, 14 City / 18 Hwy MPG
    • Bayer Chevrolet (133 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Breckenridge, TX / 133 miles away from Waco, TX

    CARFAX One-Owner. Certified. Black Raven 2023 Cadillac Escalade ESV Sport AWD 10-Speed Automatic 6.2L V8 AWD.Call us directly at 1-844-695-6060. Deliv...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/18 Highway)

    Listing Information:

    VIN: 1GYS4NKL8PR326775
    Stock: B3765
    Certified Pre-Owned: No
    Listed since: 02-17-2025

  • New Listing
    • 36,575 miles
    • No accidents, 2 owners, personal use
    • 7 Seats, 14 City / 19 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from NV to TX*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Henderson, NV / 1,072 miles away from Waco, TX

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4KKL7MR492585
    Stock: 27403803
    Certified Pre-Owned: No

    • 115,274 miles
    • 2 accidents, 3 owners, personal use
    • 7 Seats, 14 City / 18 Hwy MPG
    • Ultimate Motorsports (162 mi away)
    • Back-up camera
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Houston, TX / 162 miles away from Waco, TX

    Ultimate Motorsport Presents 2011 Cadillac Escalade ESV Premium WHITE DIAMOND TRICOAT $995 ORIGINAL MSRP NEW $77,145 NAVIGATION WITH VOICE ! ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/18 Highway)

    Listing Information:

    VIN: 1GYS3JEF7BR263890
    Stock: 263890
    Certified Pre-Owned: No

    • 128,967 miles
    • 2 accidents, 2 owners, personal use only
    • 7 Seats, 14 City / 18 Hwy MPG
    • AUTO BLVD (157 mi away)
    • Back-up camera
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in San Antonio, TX / 157 miles away from Waco, TX

    Auto Blvd LLC Auto Blvd LLC 11300 N Interstate 35 San Antonio, TX 78233 2**-5**-2*** Visit Auto Blvd LLC to shop our great deals. You can contact ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/18 Highway)

    Listing Information:

    VIN: 1GYS3JEF8DR285061
    Stock: 285061
    Certified Pre-Owned: No
    Listed since: 03-18-2025

Showing 337 - 357 out of 635 listings

Consumer Reviews for the Cadillac Escalade ESV

Read recent reviews for the Cadillac Escalade ESV
Overall Consumer Rating
3.7 out of 5 stars3 Reviews
Write a vehicle reviewSee all 3 reviews
  • 5 star
    (67%)
  • 4 star
    (0%)
  • 3 star
    (0%)
  • 2 star
    (0%)
  • 1 star
    (33%)
1 out of 5 stars

Won't start, just click, click, click, click

Tammy, 06/19/2018
2017 Cadillac Escalade ESV Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
This is a 2017 Cadillac Escalade ESV buyback. We knew they put a new motor in it. We bought it 14 hours away from home. Then stopped 9 hours away from home for dinner. It would not start back up just click, click , click. Had it towed to the nearest Cadillac dealer, stayed in a hotel, got a rental . Called Cadillac customer service and since we had AAA tow it they refused to help me with … anything. ( Hello, I JUST purchased the vehicle a few hours previous.) Went back over to the dealership in the morning with the rental after getting uber to take us to the nearest rental place open on a sunday hoping it would start and it did. Took the rental back, drove straight home did not shut it off at all. Once home we shut it off , then tried to start it again and it would not start just click, click, click. Had it towed to a dealership near us. It would not, not start for them (4 days). I went up and got it. I had e-mailed Cadillac Customer service 3 times by now with no response. I called Cadillac customer service got a case# and was told to e-mail my receipts of being stranded in Toledo Ohio, so I put the receipts in the next e-mail for reimbursement. Afraid to shut it off wherever we went, two weeks later it acted up again. no start, just click, click, click. My guys bumped the bottom of the starter and it started so WE knew it was the starter and the dealership confirmed that 20 miles after the motor was put in they put in a starter ( not told to us when we bought the vehicle) . Back up to the dealership it went. For a week this time. I e-mailed Cadillac customer service again asking for the status of my case# and to advise them the vehicle would still not start intermittently . Still no response from Cadillac customer service. Still it would not, not start for them. I went back up to pick it up. Now today June 19 2018 exactly a month from the day we bought it . It will not start just click click, click. I know if we put it on the tow truck to go back it will jostle the starter and it will start again for them. I called the dealership and they can not send someone to my house. So, I am again stuck with a vehicle I do not dare drive anywhere without leaving it running. Cadillac Customer Service is a Joke. I have a case# and yet still nothing has been done. I have e-mailed them 5 times called 9 times and the only contact I have had from them is from me making the effort to contact them. I have received 1 phone call from them on June 16th(Saturday I was with my children and do not answer my phone) and it was on my voice mail that if I did not contact them by June 18th they were closing the case. I called them and got NO ONE, only a voice mail and I left a message. Still no call back. So I called another # this morning and they transferred me to the same "Senior Rep" for me to leave another voice mail. I received a call on my cell phone which I had told them only to use after 5pm. She "Sheila" the senior customer rep stated they denied my reimbursement and told me to have the dealership near me reimburse me. Then they possibly would reimburse the dealership. WHAT it is not the dealership I am taking it to to be fixed fault that the vehicle stranded me 9 hours from home 5 hours after I bought it . I told her it is not the money, I have the money to cover the hotel, uber, rental, it is the principal that Cadillac is suppose to be the ELITE of customer service !! I asked to have her supr call me. She said it will be 1-2 business days. Then preceeded to tell me that they consider business days as 8 hours a day and it would be before 48 "business" hours that I would receive a call. So, maybe 5-6 days before I get a call and in the meantime I am stuck with a Cadillac I can not depend on !!!!! BEYOND FRUSTRATED !!!!!
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