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Used 2021 Volkswagen Atlas Consumer Reviews

3.2 out of 5 stars
60 reviews

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Pros
Cons
5 out of 5 stars

Rline Package

Ferdinand Virgo, 08/02/2020
2021 Volkswagen Atlas SEL Premium R-Line 4dr SUV AWD w/Prod. End 08/20 (3.6L 6cyl 8A)
19 of 34 people found this review helpful

The 2021 WV atlas SEL premium now, when you add a RLINE package there is NO DELETED features, not like before the 2019 VW atlas sel premium with Rline package, the power folding mirror, area view/360 camera and park assist are all gone.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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* Starting MSRP of $38,200 for a 2025 Volkswagen Atlas SE 2.0L TSI® with 8-speed automatic transmission. Prices exclude transportation, taxes, title, other options, and dealer charges. Dealer sets actual price.

1 out of 5 stars

Navigation on Cockpit and CarPlay do not work

GreenAtlas2021, 07/26/2022
2021 Volkswagen Atlas SEL Premium 4dr SUV AWD (3.6L 6cyl 8A)
3 of 4 people found this review helpful

My Atlas 2021 (SEL Premium) just lost the features of 1) Navigation on Cockpit and 2) CarPlay today, after the maintenance (regular for 2nd year) and 2 recall fix (97GF: front door wiring Harness) and (87H4: A/C drain tube). Navigation on Cockpit, it used to be a "map" button on the navigation menu to switch the map between Infotainment and Cockpit. Now the button is replaced as "Music". The Cockpit just day "no positioning data available" on the navigation view. CarPlay simply does not work any more. Tried with 2 iPhones and using Apple's cable. Seems like the system has updated during the maintenance fix and these two features were removed intentionally. Can't believe VW and the dealership would do this without telling the customers.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

[non-permissible content removed] car

Vic, 09/30/2020
2021 Volkswagen Atlas SE w/Technology 4dr SUV AWD w/Prod. End 08/20 (3.6L 6cyl 8A)
31 of 59 people found this review helpful

I leased a 2021 Atlas and the blue tooth and voice command stopped working within 4 days of the lease. It’s been over 45 days that the car is sitting in the dealership and yet there is no ETA on the part. I’ve called the customer service and no ine is willing to hello

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At a Glance:
  • 5 Colors
  • 5 Trims
  • 1 Package
  • $38,200*starting MSRP
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* Starting MSRP of $38,200 for a 2025 Volkswagen Atlas SE 2.0L TSI® with 8-speed automatic transmission. Prices exclude transportation, taxes, title, other options, and dealer charges. Dealer sets actual price.

2 out of 5 stars

One of the worst driving / handling experiences

David S, 04/11/2021
updated 04/20/2023
2021 Volkswagen Atlas SEL 4dr SUV w/Prod. End 08/20 (3.6L 6cyl 8A)
12 of 22 people found this review helpful

I drove a 2021 VW Atlas SEL around San Diego doing airport runs. I was literally scared to death about the handling and steering. The lane assist kept kicking in at odd times causing the car to move unpredictably and there was no obvious / easy way to turn it off. The integration with Apple Play was horrible via Waze with the driver's screen going half blank with a message saying that the nav was using another app but not bothering to put the speed front and center (it was on the lower right). Then the audio cut out entirely as though I had hit a mute switch and nothing I could do with the manual volume control nor the steering volume control nor on the iPhone itself would bring back the Waze nav audio. The handling / steering feedback was terrible like I was driving an over-assisted 1974 Ford Grenada and I've already mentioned the unpredictable lane assist feature. On the plus side, it's relatively quiet with low wind noise and it's reasonably quick. The Fender sound system sounds great once you figure out the horrible interface and that "app" button on the right side of the central screen (whoever did the UX should be fired asap). Car is being traded in for a mini-van shortly.

Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
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1 out of 5 stars

Old before it’s time

Formerly a happy vw driver , 07/13/2021
2021 Volkswagen Atlas SEL 4dr SUV AWD (3.6L 6cyl 8A)
10 of 19 people found this review helpful

I have a two month old atlas with 5000 freeway miles on it. I took it to the dealership for an oil change and was told it needed a four wheel alignment and four new tires. I called Volkswagen and they were so backed up I had to chat with them. It took many days and much pleading before a regional Volkswagen manager called me and said it was all a mistake. I could pay to have my alignment checked Which was 400 bucks or I could just forget about it. The tires are probably fine the dealership was wrong but I could call the tire manufacturer if I wanted to. Steer clear of this vehicle. The cruise also doesn’t work if you remote start it. They don’t know why even though I see the same complaints from years back on the atlas and they were working on a software fix. Volkswagen doesn’t care about its customers. I recommend the Kia or Hyundai.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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