Used Lexus UX 200 for Sale in New York, NY

Located in Brooklyn, NY / 5 miles away from New York, NY

Dealer Review:

I bought a used car from this dealership out of state. It seemed like a good deal, the sales team suggested getting it inspected and gave me the information to an inspection company and I decided to use the recommended inspection company. The inspection report comes back relatively clean, minus a a few small issues. I buy the car and have it shipped to my state. Immediately I notice that it was out of alignment and the car pulls to the right and also all 4 tires are different. I went to my local mechanic and turns out every single consumable needs to be replaced immediately. Tires are dry rotted and split, brake pads are on last limb, sway bars shot, rotors are rusted and pitted excessively. The cabin air filter looks like rats were living in it. I call the sales manager Cindy and talk to her and discuss the repairs. She told me that her mechanics do a thorough inspection prior to selling vehicles to make sure that they are road ready and that there is no recourse. Below is photos of some of the things my mechanic found. Needless to say I don't think their mechanics or the inspection company that their sales team referred me to didn't even look at this car. At the end of the conversation I asked her if this is how she would like to leave this transaction and she said there was nothing she could do. I told her that is fine I will be leave a review reflecting my experience. She then tells me that a negative wouldn't be fair for her sales staff. In the end I gave Cindy an opportunity to rectify the situation, even just an apology would have been nice. But instead of doing the right thing and owning up to it she just passed the blame and said that I should have done my research. Another issue was that the car was listed for 9995 on cars.com. When the sales agreement came to my house in the mail, it was about $800 dollars more expensive. Little last minute trickery. I understand the risk of buying a used car from a dealership "as is" and that things will need to be address with any car at some point. Certainly I didn't think the car I bought would need everything replaced as soon as it rolled off the truck. Being a luxury care dealership I would think that they would pride themselves on customer service and selling cars that are safe for their customers and their families. Unfortunately I got got by this dealership and all I can do is spread awareness about their predatory business ethics to the public. Also they don't give [non-permissible content removed] about their customers or responding to customer complaints. The response to any negative review is generic and is always the same. it goes something like this: "Good morning Mr. so and so, I am sorry to read about your frustrations. The issues which you have highlighted in your review are quite alarming, and this deeply concerns me. I will be speaking with my staff in order to gather further details regarding this incident, and we will be making any appropriate corrections. If you would like to speak about this further, please feel free to contact me at, (718) 407-0700. Eugene Woods General Manager Lexus of Brooklyn" This generic response is just an attempt to save face and boost ratings for google reviews. don't be fooled. I will certainly be contacting the Better Business Bureau, DMV and the New York Attorney Generals office in regards to this matter.

Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH7K2006886
Stock: BX20304
Certified Pre-Owned: No
Listed since: 02-03-2022

Located in Hackensack, NJ / 12 miles away from New York, NY

Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBHXK2004520
Stock: 221101A
Certified Pre-Owned: No
Listed since: 04-16-2022

Located in San Franciso, CA / 2,568 miles away from New York, NY

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH3K2015486
Stock: 2001696084
Certified Pre-Owned: No
Listed since: 04-11-2022

Located in Clermont, FL / 946 miles away from New York, NY

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Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH8K2004306
Stock: 22344113
Certified Pre-Owned: No

Located in Miami Lakes, FL / 1,084 miles away from New York, NY

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Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH1K2005779
Stock: 21999510
Certified Pre-Owned: No

Located in Pompano Beach, FL / 1,058 miles away from New York, NY

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Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH9K2007540
Stock: 22334141
Certified Pre-Owned: No

Located in San Antonio, TX / 1,580 miles away from New York, NY

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Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH7K2003146
Stock: 22366835
Certified Pre-Owned: No

Located in Dallas, TX / 1,368 miles away from New York, NY

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

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Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH3K2002804
Stock: 2001658273
Certified Pre-Owned: No
Listed since: 04-06-2022

Located in Atlanta, GA / 746 miles away from New York, NY

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

Dealer Review:

Carvana selling this car as a ship to your door option. They state it is a manual transmission, until you dig deep into the interior picks which they cleaverly disguise to see it is in fact an automatic. Imagine I bought it and let them ship it based on the listing.

Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH3K2005203
Stock: 2001701764
Certified Pre-Owned: No
Listed since: 04-28-2022

Located in Oxnard, CA / 2,488 miles away from New York, NY

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Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH7K2005964
Stock: 22723208
Certified Pre-Owned: No

Located in Houston, TX / 1,426 miles away from New York, NY

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH1K2006916
Stock: 2001755814
Certified Pre-Owned: No
Listed since: 04-29-2022

Located in Pompano Beach, FL / 1,058 miles away from New York, NY

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee ...

Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHP3JBH6L2023692
Stock: 22472139
Certified Pre-Owned: No

Located in Dallas, TX / 1,368 miles away from New York, NY

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH2K2001496
Stock: 2001406668
Certified Pre-Owned: No
Listed since: 12-15-2021

Located in Chicago, IL / 749 miles away from New York, NY

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

32 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHX3JBH8M2036171
Stock: 2001542521
Certified Pre-Owned: No
Listed since: 02-05-2022

Located in San Diego, CA / 2,420 miles away from New York, NY

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Features and Specs:

33 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHY3JBH6K2005504
Stock: 005504
Certified Pre-Owned: No

Located in Palmdale, CA / 2,425 miles away from New York, NY

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee ...

Features and Specs:

32 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHE3JBHXM2036390
Stock: 22722933
Certified Pre-Owned: No

Located in Phoenix, AZ / 2,136 miles away from New York, NY

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

32 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHP3JBH6N2048045
Stock: 2001623158
Certified Pre-Owned: No
Listed since: 04-04-2022

Located in Roseville, CA / 2,483 miles away from New York, NY

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee ...

Features and Specs:

32 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHX3JBH0N2047747
Stock: 22635453
Certified Pre-Owned: No

Located in Naples, FL / 1,099 miles away from New York, NY

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee ...

Features and Specs:

32 Combined MPG (29 City/37 Highway)

Listing Information:

VIN: JTHX3JBH6M2032314
Stock: 22522313
Certified Pre-Owned: No