Used Lexus HS 250h for Sale in Wayne, NJ

Located in Brooklyn, NY / 25 miles away from Wayne, NJ

Dealer Review:

I bought a used car from this dealership out of state. It seemed like a good deal, the sales team suggested getting it inspected and gave me the information to an inspection company and I decided to use the recommended inspection company. The inspection report comes back relatively clean, minus a a few small issues. I buy the car and have it shipped to my state. Immediately I notice that it was out of alignment and the car pulls to the right and also all 4 tires are different. I went to my local mechanic and turns out every single consumable needs to be replaced immediately. Tires are dry rotted and split, brake pads are on last limb, sway bars shot, rotors are rusted and pitted excessively. The cabin air filter looks like rats were living in it. I call the sales manager Cindy and talk to her and discuss the repairs. She told me that her mechanics do a thorough inspection prior to selling vehicles to make sure that they are road ready and that there is no recourse. Below is photos of some of the things my mechanic found. Needless to say I don't think their mechanics or the inspection company that their sales team referred me to didn't even look at this car. At the end of the conversation I asked her if this is how she would like to leave this transaction and she said there was nothing she could do. I told her that is fine I will be leave a review reflecting my experience. She then tells me that a negative wouldn't be fair for her sales staff. In the end I gave Cindy an opportunity to rectify the situation, even just an apology would have been nice. But instead of doing the right thing and owning up to it she just passed the blame and said that I should have done my research. Another issue was that the car was listed for 9995 on cars.com. When the sales agreement came to my house in the mail, it was about $800 dollars more expensive. Little last minute trickery. I understand the risk of buying a used car from a dealership "as is" and that things will need to be address with any car at some point. Certainly I didn't think the car I bought would need everything replaced as soon as it rolled off the truck. Being a luxury care dealership I would think that they would pride themselves on customer service and selling cars that are safe for their customers and their families. Unfortunately I got got by this dealership and all I can do is spread awareness about their predatory business ethics to the public. Also they don't give [non-permissible content removed] about their customers or responding to customer complaints. The response to any negative review is generic and is always the same. it goes something like this: "Good morning Mr. so and so, I am sorry to read about your frustrations. The issues which you have highlighted in your review are quite alarming, and this deeply concerns me. I will be speaking with my staff in order to gather further details regarding this incident, and we will be making any appropriate corrections. If you would like to speak about this further, please feel free to contact me at, (718) 407-0700. Eugene Woods General Manager Lexus of Brooklyn" This generic response is just an attempt to save face and boost ratings for google reviews. don't be fooled. I will certainly be contacting the Better Business Bureau, DMV and the New York Attorney Generals office in regards to this matter.

Features and Specs:

35 Combined MPG (35 City/34 Highway)

Listing Information:

VIN: JTHBB1BA5A2023941
Stock: BX21209
Certified Pre-Owned: No
Listed since: 03-06-2023

Located in Sacramento, CA / 2,484 miles away from Wayne, NJ

At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

Features and Specs:

35 Combined MPG (35 City/34 Highway)

Listing Information:

VIN: JTHBB1BA7B2045909
Stock: 2002132132
Certified Pre-Owned: No
Listed since: 11-12-2022

Located in Sacramento, CA / 2,484 miles away from Wayne, NJ

At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

Features and Specs:

Listing Information:

VIN: JTHBB1BA1B2048563
Stock: 2002232224
Certified Pre-Owned: No
Listed since: 02-11-2023

Located in Indianapolis, IN / 632 miles away from Wayne, NJ

At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

Features and Specs:

Listing Information:

VIN: JTHBB1BA8C2051283
Stock: 2002166754
Certified Pre-Owned: No
Listed since: 12-15-2022