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Consumer Reviews for the Volkswagen Atlas Cross Sport
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I got a Lemon
Amy Murphy, 08/13/2021
2021 Volkswagen Atlas Cross Sport SE w/Technology 4dr SUV AWD (3.6L 6cyl 8A)
I had my 2021 Cross Sport SE Premium 14 months before I traded it in.
I love the Cross Sport, I miss it, but I think my particular vehicle was a lemon not necessarily all Cross Sports.
I love driving it. It was comfortable, and I personally think it is the most gorgeous car on the road, but the issues...
The first issue I had was the strut rattle. When I took it to the dealership, … they said they couldn't find anything wrong. I persisted with another visit and they had to replace a part of the strut, which fixed the rattle.
The second issue I had was with the crash avoidance system. The first time it engaged was not a situation as I was far enough back that I could have avoided the collision, but it engaged and almost killed the motorcycle cop behind me. One thing is for sure, this system defies the laws of physics! I turned the collision avoidance system off so it would not do that again. With the system off. It engaged twice in a 1 week period and immediately after the 2nd incidence the brakes were making a grinding noise. Before I could get it to the shop, the car turned itself completely off at a red light with the error that the door was open. It took opening and shutting the doors several times to get to where I could get the car in park to get it started again. Fortunately I had the oil changed with full point inspection to prove that I had not been riding the brakes. The service department refused to believe the anti collision system could cause the damage to the rotors and I had to fight to get VW to pay for replacing them. The only thing that saved me from having to pay for the replacement is that inspection 2 weeks prior. The electrical issue was a sensor.
I had to take it back to the shop a few months later because I was still having issues with the door sensor.
This last time, time number 4, was the same door sensor issue. Along with the door sensor replacement, the wiring harness in the door had to be replaces, which they now think was the issue causing the sensor to continue to fail.
4 times was enough for me to get out while the getting was good.
I do think the issues I was having was that particular car and I would have gotten another Cross Sport had they had the same or step up from mine but they didn't.
Oh, there is also the horrible gas mileage, but it's a V6 so I expected that.
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