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Consumer Reviews for the Genesis GV80
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GV80 PRESTIGE IMMOBILIZED FOR 369 DAYS!
Disappointed GENESIS customer, 05/13/2024
2024 Genesis GV80 3.5T 4dr SUV AWD (3.5L 6cyl Turbo 8A)
A real CATASTROPHIC GENESIS GV80 consumer experience.
Genesis motor america, hyundai national customer service, bbb autoline did not help me: there were only trying to force me to accept the repurchase instead of a full replacement of the lemon vehicle (not to my benefice).
Hyundai’s attorney made false accusations trying to dismiss the claim: genesis motor america, llc (gma/hma) does … definitely not stand behind they consumers!
Same with sedgwick (third party in charge of the claim on behalf of hma/gma): dispute the provision of the lemon law (florida statutes chapter 681), they are trying to only accept the repurchase instead of replacement.
Huge waste of money (in my case) to accept a repurchase instead of replacement.
I have Safety Issues with my 2021 GV80 PRESTIGE:
• Battery runs out of charge within one day without any rational reason (i.e.,
no lights, no alarm, no equipment in use) which put me at risk since the car would stop at any time without any warning.
• Then, the Genesis Connected Services will sent alert messages every three (3) minutes for minor events (e.g., washer fluid low, window open, door unlocked…).
Those same two problems were reproduced at HYUNDAI RICK CASE DAVIE FL – Official Agent even after two GENESIS FIELD SERVICE ENGINEERS changed the following parts (between May 203 and August 2023):
i. JUNCTION BOX ASSY (Ref. 91950-T6032): The junction box assemble is the main fuse box on the driver’s side under the dash.
ii. JUNCTION BLOCK-SUB (Ref. 91957-T6500): The junction box sub assembly is the fuse box location in the rear of the vehicle on the driver’s side.
iii. AUDIO UNIT (Ref. 96560-T6600): The radio and navigation unit.
iv. EXTERNAL AMP ASSY (Ref. 96370-T6700): The power amplifier for the audio unit.
Timeline:
On 04.20.2023, 04.21.2023 and 05.11.2023, my SUV (2021 GV80 3.5T Prestige, V6, AWD) was dropped at GENESIS official agent facility (RICK CASE DAVIE, FL) to be inspected and repaired based on the non-conformities described above.
On 08.25.2023, BBB AUTOLINE ARBITRATION rules for a REPLACEMENT that manufacturer (GMA) refused to execute. Only unlawfully accept a REPURCHASE procedure (CONSUMER is loosing money on such offer).
On 01.17.2024, after arbitration, FLORIDA ATTORNEY GENERAL BOARD (AG) ordered to manufacturer (GMA) to provide a REPLACEMENT vehicle. The 40-day notice ended on 03.04.2024: The manufacturer still did comply with the order, and did not provide any replacement.
FYI: Manufacturer did not appeal any of the arbitration decisions (BBB AUTOLINE& FL STATE ATTORNEY GENERAL).
On 03.03.2024, MANUFACTURER (GMA) failed to provide REPLACEMENT vehicle. As today (05.13.2024), MANUFACTURER is in the process to provide me with a new 2024 GV80 but GMA is in violation of AG BOARD ORDER for 72 consecutive days. Based on applicable law (Florida Statutes Chapter 681) GMA is potentially subject of fines for each days being behind schedule.
On 03.14.2024, I reported this claim to the NHTSA: Claim #11577476.
My Lemon Car vehicle (subject of this claim) is still immobilized at the official agent (RICK CASE DAVIE, FL) since May 05, 2023, totalizing today, 369 days, without getting any loaner of replacement as clearly requested since May 30, 2023 when I filled my initial claim with the MANUFACTURER (GMA).
PS: If I had accepted a REPURCHASE, I would have lost a lot of money. This is probably why MANUFACTURER is trying to corn its CONSUMERS with a REPURCHASE deal which is not to CONSUMER advantage.
Hoping this will help you to make a decision. Do not give up: The Lemon Law is on CONSUMER side. If you are consistent and methodological, you do not need to hire anybody to represent you. Just follow the guidelines of the LEMON LAW procedure of the State where you file your claim. In Florida, it is just a form to complete and some documents to provide about the issue(s).
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