2012 Mercedes-Benz SLS: 20 Days at the Dealer
July 15, 2013
Finally. The Roadster portion of our 2012 Mercedes-Benz SLS is again fully operational. It was a long process, totaling 20 days. Take the jump for details.
Here is how things broke down. The first time our top failed, it was at the W.I. Simonson Mercedes-Benz dealership for 7 days. Most moving parts, including the soft top cables and pulleys, were replaced.
A few weeks later the top broke a second time. The dealer informed us that it needed to replace the same parts again. This time the car sat 10 more days under the dealer roof. It wasn't until I called that our advisor informed me he was waiting on "one more back-ordered part. It will be available in 3 weeks," he added. Forget that. We picked it up and heeded his advice to avoid lowering the top until this last piece was installed.
Three weeks later our advisor called. The part was in. We dropped the car off and waited another 3 days for the extended repair to (finally?) be completed.
The top has been down ever since and we aren't looking back. If we don't see the dealership again before this loan ends it will be a good thing.
Total Cost: None
Total Days Out of Service: 20
Mike Schmidt, Vehicle Testing Manager @ 26,985 miles