Used 2020 Land Rover Defender Consumer Reviews
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Love it... but mine has a glitch
I pretty much love everything about the Defender. I’ve had it for 10 days, put 700 miles on it, have driven on everything from interstates to off road, have taken five 10-year-olds on a field trip, and have towed our 4000 lb camper. It’s been great in every element it’s been in so far and is surprisingly smooth while doing it. However, I’ve found the glitch (all Land Rovers have at least one, I suppose). The center row climate controls don’t work. It’s going into the dealer next week to see if they can figure it out. Fortunately, our local LR dealership will pick it up and give me a loaner until it’s fixed. Otherwise, it’s amazing. I ordered a lower spec model, and I’m surprised by the features I keep finding. Not only do I like it, but my wife and kids like it too and aren’t embarrassed by me when I pick them up from school. For the budget my wife gave me (under $65k), I couldn’t think of anything I’d rather have than my Defender. So far, it seems like it can do it all (except blow air in the middle row).
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Love hate relationship
I fully believe you are more likely to find negative reviews of any vehicle. It’s standard human psychology to complain when there is a problem and to say nothing when everything works as expected. As such, I am confident most of the thousands of new Defenders are working fine or at least well enough that their owners are not posting about glitches. That being said, here is my story. Took delivery of my 2020 in September 20. Had no issues requiring return to the dealer for 9 months and 10K miles of daily driving. Like many others, my issue is electrical. As an aside, this is my third land rover and I have somehow avoided major electrical gremlins in the past. My 01 discovery is still running great. Anyway, the issue can develop when the vehicle is driven for at least two hours and is restarted after a short stop. Upon restart, the lower controls (which control ventilation and air-conditioning among other things) and the door controls do not work. As a result the cabin has no ventilation whatsoever and the windows won’t roll down! Since it only occurs on longer trips, I am more than likely far from home when it happens. Most recently I was on a family trip with children and pets on a 90° plus day well over 100 miles from home with hours further to drive. The closest Land Rover dealer (which is the only one the warranty will tow you) told me they could not see me for over a month! My particular problem goes away if you allow the vehicle to sit turned off for over an hour, presumably allowing the bad component to cool. But that is clearly not a viable option on long trips. Worst, it does not happen every time. To date it is only happened twice but when it does, it’s a biggie. The vehicle is currently in my local dealer where it has been for about a week and a half as JLR engineers speculate on the issue. I had purchased this vehicle to actually use it for overlanding as it is supposedly intended and was to take it on a 5,000 mile trip next month. Who knows if I’ll even have a vehicle back by then or if the engineers will be able to correctly diagnose what the issue is. There was no one more excited about this vehicle than me. I was one of the first to order, which I knew was a gamble. In every other regard it’s a wonderful vehicle and extremely capable. But if you can’t reliably get air to breath inside the cabin, it’s essentially useless.
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Defender
Had defender for 6 months done 30k so far and has lived up to its name. Nothing gone wrong with it so far its perfect.
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Incredible Vehicle
We've had ours since November (4 months) and it has been flawless. It's quiet and smooth on the road. Tows with confidence, and it's absolutely incredible off road. There's not another vehicle for the money as well rounded. We also considered the Land Cruiser, but this vehicle seems to be better in every measurement important to us. We have now owned this vehicle for almost 3 years now and we're absolutely in love. This truck does everything well and looks great doing it. I debated the satin protective film, and may should have ordered the vehicle that way. We do have a nice pin stripe down the passenger side, but then it's a defender we didn't buy it not to use it. Not sure why, but I received an email asking to update my review. It's been 3 1/2 years and we're still in love with this amazing go anywhere truck. It's at home on road, off road, towing, It is the one truck that does it all.
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Horrible Glitchy Vehicle
Shockingly poor engineering and problematic infotainment system. Wind noise is terrible! Errors all over the infotainment system. Low coolant on main console. Several door rattle. Poor build quality and stiff ride. Avoid this vehicle.
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