2015 Kia Sedona: 15,000-Mile Service
by Kelly Hellwig, Managing Editor on May 12, 2016
This week our 2015 Kia Sedona clicked past 15,000 miles, causing its onboard service minder to issue a maintenance alert. I abided the notice and scheduled an appointment for the next morning at Kia of Cerritos using their online service form.
With a 9:15 a.m. appointment confirmed, I rolled into the service drive at 8:50 a.m. and was immediately greeted by a porter who flagged a service advisor. Nick took a quick walk around the Sedona and escorted me back to his desk for the write-up.
That's where he recommended the 15K "Intermediate" service package for $159.99. I told him I wasn't interested in the dealership's recommended service, only the factory version of the 15K. He then showed me the "Minor" service package which contained the necessary oil and filter change, plus inspections, for $69.99. He said that, plus a new cabin filter for $39.99, would be in line with the factory maintenance schedule.
I agreed that was what I wanted, and asked if he would also have the sliding doors inspected, as other drivers had been complaining about excessive noise.
Nick noted it on the paperwork and said he'd let me know what they thought before they added additional service time to pull any door panels. I appreciated that since I was prepared to wait for the service to be completed.
I moved to the customer lounge and set-up shop at one of the convenient cubby desks, where I spent just under two hours tapped into the dealer's free Wi-Fi and coffee.
Nick came by at 10:45 a.m. and said the technician couldn't duplicate the door noise, but otherwise the Sedona was freshly washed, vacuumed and ready to go.
I paid the $114.76 tab, packed up my mobile office and headed out.
Kelly Hellwig, Managing Editor @ 15,848 miles