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Consumer Reviews for the Ford Fiesta
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Great when 3yrs-36,000 miles NEW, ages hard & fast
Rochester NY Registered Nurse, 07/26/2020
2014 Ford Fiesta Titanium 4dr Sedan (1.6L 4cyl 5M)
I'm truly sad this car turned out so terribly. BUT - here is *MY* final word:
I genuinely loved this car when it was new. I bought a 2014 Fiesta Titanium sedan, automatic 6-speed "Powershift" transmission, with six miles on the odometer the summer of 2014.
For the first three years, this car ran SPECTACULARLY and was completely trouble-free. I was thrilled to have a car that reflected … all the positive reviews.
Fortunately, I purchased both the Ford extended warranty and the Ford service contract: these purchases proved wise, six years on.
Just after the standard 3-year, 36,000 mile warranty expired, I had my first major transmission issue (complete failure). This repair took a total of five (right - FIVE) attempts to address and involved reprogramming the tran, replacing clutches in the tran, getting a new motherboard for the tran, flashing and re-flashing the motherboard in the tran, new software for the tran, etc.
As of this date, I'm actually unsure the problem is truly fixed: I have no faith the car will remain running - so I never leave the city where I live. Please note there is a class-action lawsuit against Ford regarding this faulty transmission: Ford went ahead and sold a transmission it knew did not work over any length of time.
Somewhere in the time-frame these transmission issues started, I discovered a small amount of water in the trunk. At first, I just dismissed this water as "noise" as it seemed trivial compared to the transmission issue.
That dismissal was a foolish move on my part.
Eventually, the water volume became sufficient to require a trip to the dealer: one day, loading groceries into the back seat, I noted water dripping into the cabin from the top-right of the rear windshield, trickle along the back of the rear seat, and disappear below... so I popped the trunk. I found a goodly-gallon of water in my all-weather trunk-liner (thank HEAVEN that I purchased that feature).
Heading into my third attempt to fix this problem in Summer, 2020, my dealer informed me that, if a welded seam is responsible for the leak, despite the warranty and service contract, I will have to pay.
Two prior attempts to fix this leak failed. Per the dealer, Ford classifies body seams as "cosmetic," not "functional" (I kid you not - how a company can stay in business with this mentality is beyond me).
I finally decided keeping this vehicle was a bad decision - that a car should work properly in the first six years, 45,000 miles (7,500 miles a year!) if maintained per manufacturer specs & garaged nightly.
So, I have purchased another car.
*NOT* a Ford.
In fact, NEVER AGAIN a Ford.
After this experience,my impression is "Ford Quality" ends at the surface paint, as that still looks stellar.
"Shiny" is nice. "Runs well," however, is absolutely necessary - and this car stopped running well into year 3.
I'm sad to write this review and sad to part with the car, too, but the car must work - or I don't!
Thanks for reading.
Cheers!
May 2020 UPDATE - Edmunds asked for an update to my review. This is the only "add" I have.
The Honda I bought to replace this Ford is *FAR* superior to the Ford. "Fix Or Repair Daily" really does apply.
I'll never, ever buy Ford again: Ford did better with the Pinto.
Honda, however, got their vehicle right.
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