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Consumer Reviews for the Chrysler Pacifica
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Chirping Noise issue - Not reliable car/company
D Vora, 04/14/2021
2021 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
I have a 2021 Pacifica hybrid which is less than 30 days old and has 206 miles but makes chirping noise when I drive over 30 mph. It's very annoying, and the dealership admits the noise by stating, "verified that there is a small noise between 30 MPH and 60 MPH that is constant.", but the Chrysler (FCA) field technician denies abnormality by the statement below;
"FTA test drove and … evaluate this vehicle and compared to multiple hybrids. The tech advisor stated there are no abnormal noises in this vehicle, and there is nothing out of normal parameters. No further action required".
Several other Pacifica hybrids make similar noises doesn't make noise normal. The critical point to note here is not all 2021 hybrid Pacifica makes the noise. My relative purchased the same car in the Bay area in March 2021, and that car doesn't make the chirping noise. Also, I test drive another 2021 Pacifica hybrid at a different dealership where the car was not making the chirping noise.
My car was in Chrysler shop on day six from my purchase date at 56 miles odometer reading for ten days. They didn't resolve the above issue by saying noise is not abnormal as other Pacifica hybrid make the same noise.
I strongly suggest an extended test drive before buying the car. I tried to return the vehicle on the third day at 56 miles when I realized that the noise is a fault and not a hybrid noise as to how the dealer sold it to me, but the dealer or FCA both refused.
FCA is not reliable as the dealer admits the noise, but the FCA technician just approves the noise as few other (not all) cars make a similar noise. I do not get a peaceful ride due to this chirping noise. I am also concerned about some mechanical or electrical issue developing, which nobody is able to detect at this point. I can share the video clip of the noise issue if you are interested. I am not sure if this noise's root cause will develop any mechanical problem or not, and I am frustrated that a brand new car with hefty price tag has a fault, and FCA and their designers are not doing anything about it.
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