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Used 2020 Cadillac Escalade Consumer Reviews

3.9 out of 5 stars
44 reviews

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We have a limited number of reviews for the 2020 Escalade, so we've included reviews for other years of the Escalade since its last redesign.

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Pros
Cons
4 out of 5 stars

So far so good

John, 02/13/2024
2017 Cadillac Escalade Luxury 4dr SUV (6.2L 8cyl 8A)
1 of 1 people found this review helpful

This is my second Escalade. Traded in my last 08 Escalade with 240,000 plus miles on it. It still ran great when I traded it in for a 2017 Escalade. I’m pushing 150,000 miles and so far the only issue was the touchscreen stopped working and it was out of warranty. I ordered another one from an after market company for about $150 and changed it myself. Problem fixed.

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4 out of 5 stars

Feel like CIA

Larry Smith, 12/07/2022
2019 Cadillac Escalade Luxury 4dr SUV (6.2L 8cyl 10A)
1 of 1 people found this review helpful

Ride is a bit rougher than I expected. Hate the touch buttons cue infotainment system. Lag in response sometimes no response to input. Far rear seating good for kids only. Gas consumption Iol we’ll say it’s thirsty. After all that I still love it. Motor is strong it’s beautiful to look at. Comfortable enough for 4 adults and 2 kids. Leather and wood grain look and feel premium.

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1 out of 5 stars

Worst 2017 Cadillac Escalade ever

Laura Ramirez , 08/04/2021
2017 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
1 of 1 people found this review helpful

I purchase this Cadillac Escalade used about 2 months ago in the short little test drive that you have with it you don't realize once you purchase it the transmission issues where it lunges when you stop when it's in park it wants to go the cue system screen stays Frozen up it's not cracked but it doesn't want to work so when I called Cadillacs main number and spoke to someone and spoke to the dealership in Spring it's not their problem because there is no recall so there is a civil action lawsuit the second one for the cue screen and I guess I will have to file a lemon law before this car actually hit someone. I also have a BMW X5 that I love no issues no problems had a Mercedes before that will never go back to a Cadillac again. I suggest no one purchase a Cadillac way too many issues and they don't want to fix them

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5 out of 5 stars

2017 Cadillac Escalade

James Ray, 11/28/2017
2017 Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
1 of 3 people found this review helpful

It's amazing car

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Huge car but little internal storage space

Terry, 10/18/2020
2019 Cadillac Escalade 4dr SUV 4WD (6.2L 8cyl 10A)
1 of 5 people found this review helpful

A minivan can seat more and store more inside the vehicle than a Cadillac Escalade. The Escalade is a beast. I was given a so called "upgrade" from a rental agency recently. I've driven extended cab/bed pickup trucks and other large vehicles before, but I really didnt like the Escalade. Oh sure, that's lots of bells and whistles and gadgets, but that didn't impress me. I was travelling with my wife and 3 of our kids. When we opened the back to load our luggage I was dismayed to see less than a foot or cargo space. We had to put down a seat and stack the luggage to fit. I would have gladly taken a minivan or sedan over the Escalade.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
2 out of 5 stars
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