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Consumer Reviews for the Cadillac Escalade ESV
Read recent reviews for the Cadillac Escalade ESV
Stay Away, Transmission complete garbage
bbtx1987, 10/18/2019
2016 Cadillac Escalade ESV Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
We bought our 2016 Escalade ESV new 3.5 years ago and have been PLAGUED with issues. Drove it off the lot and brought it back within 3 weeks complaining of rough transmission shifting at low speeds, steering wheel vibrations and a whining noise at high speeds. Car always 'within spec' so nothing the dealer could do. If we would of just returned the dang thing. Since then, we've had the … car in over 12 times complaining about the transmission alone. I've also had to have the rear HVAC controls replaced twice for controls not responding and rear seat warmers turning on by themselves, drivers seat replaced for failing controls, steering week column replaced, rear lift gate motor replaced as it died, the battery died and stranded me, rear shocks leaking and replaced at 33k miles, wood paneling replaced from bending out of place, lane assist recalibrated.... And the kicker... all those times I complained about the transmission, I had GUNK in the transmission fluid at 33k miles - that needed replaced. Now we are ditching this hunk of junk for something more reliable given we believe the transmission is faulty and irreversibly damage given we've been complaining since we drove the car off the lot.
DO NOT WASTE YOU MONEY, we are pissed at the quality of this crap GM product with how much we spent. We filed a complaint with GM and they just wanted to 'assist us with getting it fixed with the dealer.' Thanks, but no thanks. I can schedule taking my car into the dealer for the 20+ time on my own, as I have for the entire 3.5 years we've owned the thing. Worst car I've ever owned - never had this many issues on my other cars combined!
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