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Used 2021 Volkswagen Jetta Consumer Reviews

4.0 out of 5 stars
46 reviews

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We have a limited number of reviews for the 2021 Jetta, so we've included reviews for other years of the Jetta since its last redesign.

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Pros
Cons
3 out of 5 stars

I still like it tho

Joseph Johnson , 10/28/2023
2021 Volkswagen Jetta R-Line SULEV 4dr Sedan (1.4L 4cyl Turbo 6M)
2 of 8 people found this review helpful

I wish it had all wheel drive so I wouldn't have gotten stuck in the mud 😕 needs more horsepower too.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

No power. 8-speed transmission is wrong (again).

Mikk, 12/26/2020
2021 Volkswagen Jetta S SULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
25 of 140 people found this review helpful

Only "fun to drive" is manual transmission. The Auto transmission will look for the right gear.... then it will look for V6 engine. On previous models , with less than 8 gears , you would hear the metal knock when you are slowing down. Vw fixed that noise with new gear box. Jetta 2020/2021 models is weak (Marketing slogan "yes it is ugly but it gets great gas mileage is still working after 70 years. Yes, if you put 1.0 L engine the economy will be 50 mpg) and the sales people will drive you around the block.Highway "will concur" the power is not there. Car without such power is not safe to drive on US highways. No acceleration... enjoy 35 mpg speed limits. Exterior "design" is nothing special. Same 15 yo style (budget classics?). Check dealer's mechanic shop while you are waiting for your new Jetta and dealer's reviews; usually they (reviews) are low because reliability and service are low, while Korean car makers are on the top of reliability and "car wanting" charts. I'd say - VW is dead. I leased previous 2 VWs and turned them both back after 24 months. I am looking for a cheap car, nothing fancy. VW dealers in Utah advertised $14500 for a Jetta but after a few things (they forgot to remove $2000 in intensives and add down payment), you are looking at $17500 Jetta (no style or reliability). What's the next cheap brand? Nissan Altima 2021 is very nice.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

Seventeen versus sixteen inch wheels.

Roger K, 12/10/2020
2020 Volkswagen Jetta SEL SULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
1 of 7 people found this review helpful

12/9/2020 - Great technology. A year ago, test drove a 2019 Jetta SEL with 16" wheels; going into an exit ramp at 50, the car leaned, and plowed. Killed the deal. My previous 2 VW's could take the same ramp at the same speed with no issues. This year, while getting my 2017 Jetta SEL repaired, had a 2020 SEL service loaner; 2020 Jetta SEL has 17" wheels and took the same ramp at the same speed with no issues. However, after driving the 2020 SEL back to back with my 2017 MK6 Jetta, found the 2017 to have a smoother ride, and slightly quieter ride. The 2017 SEL felt more solid and planted on the road. The MK7 Jettas are too softly sprung; compared to the 2017 SEL, the 2020 felt bouncy, not as firmly planted.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

Computer glitchy

Whitney , 11/08/2020
2020 Volkswagen Jetta SE ULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
1 of 9 people found this review helpful

My 2020 Jetta has currently locked me out for no reason. I have the keys in hand and carnet app. It is unresponsive I am beyond annoyed.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Worst vehicle I've ever been in.

Bigman419, 10/29/2020
2020 Volkswagen Jetta SEL Premium ULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
7 of 67 people found this review helpful

Had to get a rental car this week. Ended up with a 2020 vw jetta. The style it looks ok. However I'm 6'3 my wife is 5'2. As a passenger with the seat all the way back and tilted back I managed to get inside. The interior is nothing but hard boring plastic. There is only 1 power outlet and 2 usb c plugs. So without a adapter couldn't charge our Samsung phones. The radio is junk, the back up camera is very fuzzy, looks like it is a camera quality of 5 years ago. The bluetooth is a pain to use and call quality is crap. I will say the heat was the only nice thing about the interior. My wife was driving at first and at her height with her seat up was almost hitting her head on the roof only a few inches to spare. I was beating my legs against the door and the bulky but empty center console. Again all hard play plastic. And the 2 cup holders don't get 2 large drinks from any where they both won't fit as the cup holders are so close. When I went to drive the car became a 3 seater for me to fit behind the wheel. The ignition uses the old flip open key from the late 90s. The ignition is a pain as the steering wheel has to be in just the right spot for the key to turn. I will say it had some pep enough that the tires tried breaking lose in the lobby rain making a turn. The breaks were very strong but very sensitive. The best part of the car was the head lights. They are actually good. Drive it 100 miles in 1 day and only used $5 in gas so that wasn't bad Overall though this is the worst vehicle I've been in in my 40 years. Even worse then my chevy citation or my moms ford pinto. I will never drive or get in another VW again after this trip. I literally hurt for hours after getting out of the car because of the size and cheap hard interior.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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