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Used 2021 Volkswagen Jetta Consumer Reviews

4.0 out of 5 stars
46 reviews

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We have a limited number of reviews for the 2021 Jetta, so we've included reviews for other years of the Jetta since its last redesign.

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Pros
Cons
1 out of 5 stars

Poor build quality

Darren, 07/25/2021
2020 Volkswagen Jetta SEL Premium ULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
9 of 12 people found this review helpful

I purchased my 2020 Jetta SEL premium approximately 3 months ago and it now has just over 1700 miles and I have already had several issues with the car mainly related to software glitches causing issues including cruise control disabling itself due to a remote start software glitch (if you use remote start before entering the vehicle cruise control will not work). I have also already had to have one of the computers replaced and the sunglasses holder has decided to be broken. I was a huge Volkswagen fan before and now I will never own another.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Transmission - vehicle issues

Gerv, 01/01/2022
2021 Volkswagen Jetta SEL SULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
14 of 21 people found this review helpful

Got a grinding noise when accelerating from transmission around 30mph. Dealer says it's normal noise even though there is a class action lawsuit for earlier model Jettas with the same issue. Eventually leads to transmission fluid leaks and failure but I guess they don't want to warranty it. My remote start stopped working and the dealer replaced a car net module under warranty. There is a crackling noise coming from speakers when listening to talk radio on xm.. they replaced the amp but it didn't fix it...so they said it was normal operation and I haven't had that issue resolved either. Definitely not buying a VW again... I have had a new scion, multiple new Mazdas, new bmw, new range Rover, new Hyundai's. And have never had issues like this car. Unbelievable. This is all within first year of ownership and 20k miles

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4 out of 5 stars

We like the car and think it provides good value

Lorendi, 04/24/2022
updated 04/26/2023
2021 Volkswagen Jetta SEL Premium SULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
4 of 5 people found this review helpful

It's fun to drive and surprisingly peppy for a 1.4 liter engine. The interior looks/sounds good and the Infotainment system works well but the user instructions could be improved. Other possible improvements include the hood support, the trunk opening height, a more adjustable passenger seat (and motorized), and better access to the spare tire (not a short mileage one).

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Nice ride

John Roberts, 07/05/2020
2020 Volkswagen Jetta SEL Premium ULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
5 of 11 people found this review helpful

SEL Premium. What a surprise. My 8th VW in 21 years. You must experience it for yourself.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Noise from engine as I accelerate

John Maskubi, 06/24/2021
2021 Volkswagen Jetta S SULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
19 of 50 people found this review helpful

My car has less than 300 miles on it and it is a month old. I've noticed that each time I accelerate onto a highway or high speed roadway- there is a weird noise that emanates from the engine between 25-30 MPH that last for a few seconds- metal on metal type of sound.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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