Used 2021 Volkswagen Jetta Consumer Reviews
Poor build quality
I purchased my 2020 Jetta SEL premium approximately 3 months ago and it now has just over 1700 miles and I have already had several issues with the car mainly related to software glitches causing issues including cruise control disabling itself due to a remote start software glitch (if you use remote start before entering the vehicle cruise control will not work). I have also already had to have one of the computers replaced and the sunglasses holder has decided to be broken. I was a huge Volkswagen fan before and now I will never own another.
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Transmission - vehicle issues
Got a grinding noise when accelerating from transmission around 30mph. Dealer says it's normal noise even though there is a class action lawsuit for earlier model Jettas with the same issue. Eventually leads to transmission fluid leaks and failure but I guess they don't want to warranty it. My remote start stopped working and the dealer replaced a car net module under warranty. There is a crackling noise coming from speakers when listening to talk radio on xm.. they replaced the amp but it didn't fix it...so they said it was normal operation and I haven't had that issue resolved either. Definitely not buying a VW again... I have had a new scion, multiple new Mazdas, new bmw, new range Rover, new Hyundai's. And have never had issues like this car. Unbelievable. This is all within first year of ownership and 20k miles
- S SULEV SedanMSRP: $14,996In-stock online
- R-Line SULEV SedanMSRP: $11,983In-stock online
- S SULEV SedanMSRP: $14,125In-stock online
We like the car and think it provides good value
It's fun to drive and surprisingly peppy for a 1.4 liter engine. The interior looks/sounds good and the Infotainment system works well but the user instructions could be improved. Other possible improvements include the hood support, the trunk opening height, a more adjustable passenger seat (and motorized), and better access to the spare tire (not a short mileage one).
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Nice ride
SEL Premium. What a surprise. My 8th VW in 21 years. You must experience it for yourself.
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Noise from engine as I accelerate
My car has less than 300 miles on it and it is a month old. I've noticed that each time I accelerate onto a highway or high speed roadway- there is a weird noise that emanates from the engine between 25-30 MPH that last for a few seconds- metal on metal type of sound.
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