Used 2016 Volkswagen Jetta Consumer Reviews

POOR RELIABILITY

I can admit that I've made big mistake with this car. Jetta 2016 has problems with Automatic transmission which is performing poorly in traffic (feels like it skips 2-nd gear). It's like you don't need all these 6 speeds in the city! The actual horsepower is 120 Hp. After first oil change its gas mileage dropped by 5-7 mpg (I'm using the same gas station and same route to work). I am assuming that a car comes with different oil type from the factory, with different viscosity: sort of your oil-starter. I've addressed all these issues to the Kings VW in Rockville MD and the service manager told me that "this is normal... we'll get you a new car at the end of your lease". I used to think that reviews with "car spent X days in the shop" or "dealer told me to contact VW" are written by people with no life. I am very busy with mine. Leasing VW was big mistake. I had 2 (two) Toyota (Camry and Prius) and crossed the US a couple of times but no dealer told me to "go and call...". I think all positive reviews here are from VW to keep the brand up which is dead already because of their cheating with many things (this time they just got caught). And handling is not that great.

Cars are defected

I have had my 2013 Jetta for 6 months and I have experienced more problems than ever... The air goes from hot to cold to hot... this past weekend with the icing on the cake... I went to turn my car off and the key would not turn.. the key was stuck in the ignition. Took car to the dealer and was told this is not our problem and advised to disconnect the battery to turn the engine off, not true. Car ran for over 6 hours until someone figured out there was a fuse to shut the engine off This car is [non-permissible content removed]!!!!

Just an okay car.

Car seems to run fine. I've had it for three years. I didn't realize my front driver side heated seat was broken since purchase until I was randomly a passenger in my own car. (I would turn it on thinking it was doing something when it wasn't). I asked Volkswagen to fix it, and they declined, saying my warranty was expired by 5,000 miles. Seeing as their price to fix it was over 600 dollars, I guess I'm going to live with a broken heated seat. Even though the car itself is acceptable, the company's lack of concern for my issue left me sour and I won't be returning to Volkswagen for future purchases or vehicle service.

crazy good gas mileage

Love this car!