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2020 1500 Reviews & Specs

Consumer Reviews for the Ram 1500

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Overall Consumer Rating
3.5 80 Reviews
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Good truck, horrible product support by Ram

jeff, 08/26/2020
2020 Ram 1500 Limited 4dr Crew Cab 5.6 ft SB (3.6L 6cyl gas/electric mild hybrid 8A)
On 8/7/2020, I purchased a 2020 Ram 1500 Limited Diesel at a dealership 200 miles from my home in FL. On the drive home, the truck was wobbling badly. I contacted the dealership and we agreed it was probably just a tire balance issue. The next morning, I took the truck to a dealership near my home and they found that 3 of the 4 tires were badly out of balance. I left thinking the … problem was fixed. The next day, the wobble continued. I took the truck to a second dealership, thinking that the issue may have been workmanship. The second dealership said that 2 of the 4 tires were severely out of balance. I was at 300 total miles on the truck, and 5 tires were out of balance. I bought the truck for work and needed to take a trip. I took off on a 1300 trip and the wobble was back again. I contacted Ram Care and explained that I have had 5 tires severely out of balance in my first week of ownership and the truck still wobbled. Ram Care instructed me to go to a dealership near my destination and set up an appointment for me the next morning. At that appointment, 3 of the 4 tires were again now severely out of balance, so I was now up to 8 balances in the first two weeks of ownership. I went on my first drive and the wobble continued. The service manager at the third dealership told me that my tires were defective and would need to be replaced. I then contacted my case manager at Ram Care and was told that tires are not covered and they would not replace them. I tried to explain that I had been to 3 dealerships and had 8 tires out of balance in 2 weeks of ownership after purchasing a $70,000 truck, and now he is telling me that I will need to purchase 4 new tires on my own. These tires were never right. The dealerships could never remedy the problem, and Case Manager Joe (ext 3020720) says they only warranty their trucks, not the tires. These are the stock tires that came on the truck and there was not option to buy the truck without tires. Very disappointing to see a fantastic truck has absolutely zero support for something as basic as a tire balance issue.
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