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Consumer Reviews for the Mazda CX-9
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Not bad at all
Dallas Cowboy, 06/05/2023
2022 Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
The good:
- Handling is great, better than anything in this segment, without sacrificing the ride comfort (I have Touring with smaller rims though);
- Acceleration from the turbo engine is decent, especially in the 40-70 mph range.No turbo lag at all.
- Overall ride is smooth and composed, I'd say premium-like (think Volvo XC-90 with better handling);
- Noise level - way quieter at … highway speeds than my wife's Toyota RAV4;
- Very good third row with cupholders, some additional storage and its own USB port; more suitable for kids/teenagers though;
- Second row has it's own climate controls;
- Remote start from the app (works from anywhere);
- The knob interface is not as bad as I thought it would be, after getting used to it I no longer regret not having touchscreen;
- Mazda finally fixed the problems it had 5-7 years ago (which were very weak AC and horrible headlights - no longer an issue).
- Build quality and interior materials quality is great overall. Better than competitors from Toyota, Nissan, Honda, etc. in this price category (yes, I test drove them all, with the exception of Telluride - because it's more expensive and dealers were not willing to negotiate). Leather actually looks/feels/smells like leather and not like some PU.
The Bad:
- The collision mitigation system is VERY sensitive, even at the low radar setting. At least 2-3 times I almost caused an accident because vehicles behind me had to emergency-brake because of this system engaging; One good example is when a vehicle in front of me was turning right and I wasn't reducing my speed because I knew for sure I had plenty of distance for the vehicle in front of me to complete that turn - well, the system thought otherwise... Also, be careful when/if you change the lanes too aggressively as it might engage as well.
- Experienced some pretty bad hesitation/jerking from transmission when accelerating from a rolling stop, especially downhill (appears to be some transmission issue hunting between 1-2 gears). Only happened 5-7 times and appears to be mostly gone after my dealer reprogrammed transmission at 7k miles;
- Also experienced some transmission lurching/jumping forward at lower speeds (total of 5-7 times); once it happened when I pulled into the garage. The issue still happens occasionally and was not fixed with the transmission reprogramming by the dealer. Shifting into neutral and back into drive usually takes care of it, although sometimes it would require engine shut off/restart for it to go away.
- Seats are not too comfortable; and no memory settings on Touring (you would have to get Touring Plus for that);
- Keep an eye on oil level (I usually check it every other refuel, so far so good);
The Ugly:
- Depreciation is horrible, prepare to loose 20% of value in year 1;
- If you drive aggressively prepare for some unpleasant surprises: my fuel consumption is 19.2 mpg and my front tires are at 50% after 10k miles. The tires that come from the factory on these are terrible and don't even have tread life warranty from the manufacturer. I also suspect the front brake pads won't last longer than 20-25k miles as the brakes feel weak for such a large vehicle.
Overall I'd rate it 3.7 - 3.8 out of 5.
1 YEAR UPDATE: All of the above still applies. Great build quality and great handling. Very stable (and quiet) even at 100mph. All the transmission issues disappeared (knock on wood), haven't felt anything for the past 3-4 months. Seems like reprogramming by the dealer took care of the problem. MPG still sucks and haven't improved at all (still at 19 MPG combined). The best I've seen was 24-25 mpg (if I really baby it). Zero oil consumption issues after 12K miles (knock on wood again). The new comment for those who live in hot climates: the turbo SUBSTANTIALLY under-performs when it's above 90 degrees outside. We've had a heat wave here in TX with temperatures in 110-115s, and while during my morning commute the car feels normal, during my 4-5pm drive it sometimes feels like I have no turbo at all!
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